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The SIM card only fits into the SIM tray
one way. The brass side of the SIM
card faces downwards into the tracker,
and the corner on a 45 angle sits at
the top left of the tracker. Further, when
closing the SIM tray, firmly push the
latch down (into the tracker) and slide
it upwards simultaneously to lock it into
place correctly.
The SIM card is not fitted into the SIM
tray correctly.
Q.
Why does the ‘Expiration Date’ show a date that has already expired?
The most common reasons for the expiration date being ‘out-of-date’ are:
• The product is being installed for the
first time and is unable to connect to
the iCAR servers (refer to the previous
FAQ). Once the tracker connects to the
iCAR servers, the map will update, as
well as the ‘Expiration Date’ field.
• It has been over 12 months, and the
mapping service has expired. After the
fee has been paid (and the tracker is
no longer in sleep mode), the map will
refresh to the correct location.
Please note:
LiveTrack GPS data, displayed through the free-to-download ‘iCar App’, utilises Google
Maps as its mapping service. For the App to access Google Maps services, LiveTracks incurs a fee
that is renewed annually by the user. Ultimate9 includes, with new LiveTrack purchases, the first year
of subscription. After the first year, an annual fee of $15 USD allows ongoing Google Maps access
per tracker with 7-day tracking history.