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The SIM card purchased is not suitable for this
application.
The SIM card set-up & registration is not complete.
• Please be aware that some telco providers do not
allow SIM cards to operate in low-level data devices
such as GPS trackers. Further, SIM cards that
previously worked in a tracker may have also been
subject to protocol updates by the network provider
that now only allows them to work on mobile devices
such as phones or tablets.
We recommend reviewing the terms & conditions
section of the SIM card you intend to purchase to see
if it suits this type of application.
• When registering a new SIM card, the SIM can
sometimes take time to become activated. Most
providers send email/sms notifications when new
SIMs become activated. If you have not received an
activation notification, we suggest double-checking
your spam folder and that the SIM registration was fully
complete.
Q.
Why does the iCAR App show a map of Taipei, Taiwan?
A map of Taipei may display as it is the first piece of information recorded when units are turned on &
tested.
If the iCAR App does not update to display the correct address on the ‘location page’ after 5 - 10
minutes, it is likely caused by the GPS tracker not being able to communicate with the iCAR servers.
If you are unsure of the below, we recommend contacting Ultimate9 for further assistance.
The most common cause for this issue will be SIM card related with common examples below.