environmental or weather conditions or
an Act of God.
e. the defect was caused by the Product
being used with or connected to an
accessory not approved or provided by
UN Cells or being used in other than its
intended use and where it can be shown
by UN Cells that such defect is not the
fault of the Product itself.
f. the defect was caused by the simcard or
by a defective cellular network or other
wireless system, including but not limited
to femtocells, picocells or wifi networks, or
by a change in any of the aforesaid since
the date of purchase of the Product.
g. the bootloader was unlocked by the
Customer or his/her agent (allowing third-
party operating system installation) using
the fastboot program.
h. the Product software needs to be updated
because of a change to the cellular
network parameters.
i. the Product’s Limited Edition badge, IMEI
label or the accessory data code has been
removed, defaced, altered or is illegible.
j. the Customer did not return the Product
to the Customer Service Department (see
www.uncells.com) or an authorised
retailer within thirty (30) days of the
appearance of the defect.
k. The defect or damage was caused by
unauthorised repair being carried out.
l. The defect or damage was caused by
failure to follow the instructions for care
of the product, or by failure to follow
safety instructions.
m. the defect or damage was as a result of
general wear and tear incurred in normal
usage of the Product.
12. In the event that a problem arises within the
Warranty Period, the Customer should take
the following actions:
a. Contact the UN Cells Customer Service
Department (See www.uncells.com for
details on how to do this.)
b. Return the Product or Accessory to the
place of purchase, or to the Service Centre
if so advised by the Customer Service
Department.
c. UN Cells will repair or authorise the repair
of the Product or Accessory under this
Limited Warranty within thirty (30) days
of receipt of the Product or Accessory by
UN Cells or its authorised service centre, or
within an extended period of time as
notified to the Customer if the repair
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