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The cylinder carries a 25-year guarantee against faulty materials or manufacturing, based upon the
following conditions:
• Correct installation as per this document and all relevant standards, regulations, and codes of practice in
force at the time.
• The Benchmark Commissioning Checklist has been completed
• The unit has been serviced annually.
• The product has not been modified in any way, other than by us.
• There has not been any misuse, tampering, or neglect of the cylinder.
• It has only been used for the storage of potable water
• It has not been subjected to frost damage
• The system is fed from a public mains water supply
• Storage temperatures have not exceeded 65°C
• Installations made only in the United Kingdom.
• The water chemistry used in the system is found to be above the maximum allowances
• Units are not installed with uncontrollable heat sources (e.g. wood burning stoves)
• For commercial or heavy-duty installations where constant usage and reheating is required, titanium
immersion heaters must be fitted to comply with the warranty
• The guarantee period starts from the date of purchase and online registration is required at
www.ukcylinders.co.uk
• The extended guarantee is not transferrable and rests with the original householder.
GUARANTEE AND EXEMPTIONS
• The effect of scale build-up on the unit or its components
• Any labour charges associated with replacing the unit or its parts
• Any consequential losses caused by the failure or malfunction of the unit.
Note: Invoices for servicing may be requested to prove that the unit has been serviced annually. All the
components fitted to/or supplied with the cylinder carry a 2-year guarantee. The guarantee starts when the
cylinder is first filled.
EXCLUSIONS
On the rare occasion of a fault occurring, we will only consider sensible claims that are submitted in
full at the time when the faulty part/unit is returned to us.
We will not cover any installer claims for excessive travelling where the installer has accepted a job
more than 30 miles from their base of operations.
Removal costs cannot be recovered for the collection of a faulty unit from a difficult to reach area or
where cylinder access has been restricted (as per this manual guidance.)
Claims will not be accepted for units that have not been installed in accordance with this manual.
CLAIMS
When a problem arises, your first point of contact is the plumber who fitted the unit (in the first year),
followed by the plumber who carries out the annual servicing of your unit for you.
If your cylinder begins to leak, we will supply you with a new one. To prevent fraud, we request an up-front
payment in this case while we establish the cause of the fault.The original unit must be returned to us for
inspection along with a copy of your service record and commissioning checklist. Your upfront payment will
be refunded as soon as it is confirmed that the cylinder has failed within the terms of our warranty.
If a component part fails within the two-year guarantee, we will send you a new one with an upfront charge.
Your credit card details may be required to prevent fraud. We ask you to post the faulty part back to us by
recorded delivery within a month. A refund will be issued once the part has been tested and proven to be
at fault.
PROBLEM GUIDANCE
This water heater is manufactured to suit the water conditions of most public reticulated water supplies.
However, there are some known water chemistries which can have detrimental effects on the cylinder. If
you are unsure of your water chemistry, you may be able to obtain the relevant water chemistry information
from your local water supply authority.
*Our warranty will not apply where water stored in the storage cylinder exceeds at any time any of the
following levels: - TOTAL HARDNESS 200mg/L, TOTAL DISSOLVED SOLIDS 600mg/L
APPENDIX - WATER CHEMISTRY
