UHP-1200 OUTDOOR SATELLITE ROUTER
GENERAL DESCRIPTION AND INSTALLATION GUIDE, v3.2
© UHP Networks Inc. 2015
13
www.uhp.net
4.
TROUBLESHOOTING
Table 3 Troubleshooting guide
Symptoms
Possible reasons
Actions
Router doesn’t work
DC power beyond the limits of allowed
values
Check DC power voltage
Power cord is broken
Check the power cable and output voltage.
Replace a cable.
Router restarts every
3-5 seconds.
Short-circuit in transmit cable
Disconnect and check Tx cable
Software failure
Reset software to factory defaults
No reception from
the satellite (indicator
LOCK is off, single
flashes of ERROR
indicator)
Incorrect configuration
Check Rx frequency and symbol rate.
IF cable failure
Check Rx cable and make sure that its connectors
are properly connected to the LNB and the router.
LNB is not powered
Check if LNB power is switched on
Disconnect Rx IF cable from LNB and make sure that
12-18 VDC is available on the connector.
Check Rx level in the statistic of the demodulator.
No carrier on the satellite or its level is
insufficient.
Verify availability of the carrier and its level with
spectrum analyzer.
Contact Hub administrator and investigate if the
carrier is properly transmitting and local weather
conditions not attenuate the signal.
Low Rx carrier level
Measure carrier signal to noise level with a
spectrum analyzer.
Verify if antenna is properly pointed to the satellite
and there no obstacles in the direction to the
satellite.
Check the integrity of the film of antenna’s feed
horn and absence of moisture in it.
LNB failure
Replace LNB to the spare one
High rate of errors of
Rx path
Bad weather conditions
The quality of reception may temporary decrease
during intensive rainfall, for, thunderstorm
cloudiness.
Check if there is no snow or ice on the antenna
surface and on the feed horn.
Low signal to noise level
Check C/N in demodulator’s statistics.
Verify if antenna is properly pointed to the satellite
and there no obstacles in the direction to the
satellite.
Check the integrity of the film of antenna’s feed
horn and absence of moisture in it.
Low Rx carrier level
Interferences
Check Eb/No in demodulator’s statistics.
Contact Hub administrator and investigate if the
carrier is properly transmitting and local weather
conditions not attenuate the signal
Station is not
transmitting
Wrong network setting
Check Tx frequency and symbol rate of the
modulator. Make sure that transmission is enabled