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13. FAQ
We’ve collected together a few common problems
that have a simple fix. See more frequently asked
questions on our website at ubco.com/FAQ.
My bike won’t turn on.
• Check that your 2✗2 battery is charged up.
• Check that the battery in the key fob has a charge
or put in a new CR2032 cell battery.
• Check that the battery connection is clean & fully
plugged in.
My bike is turned on but it won’t go.
• Check the kickstand is retracted.
• Check the kill switch is disengaged.
• Check the motor cables are properly connected.
• Check the motor temperatures on the UBCO App.
If they’re over 125°C or 255°F, wait a few minutes
for them to cool down before resuming your ride.
• Check the UBCO App for any fault codes (see
common codes on the previous page).
I can hear a rattling while I’m riding.
• Ensure all load and attachments are secure.
• Check the spoke tension and tighten if required.
• Check all fasteners are tightened.
• Check the brake rotors for dirt or debris.
• If you’re still hearing something strange, there
could be a more serious problem.
• Get home and call us or your local dealer for
assistance.
My bike is on and going but the lights aren’t
working.
• Check your settings via the UBCO App. The
LIGHTS setting allows the lights to be turned off
or disconnected.
I can’t reach my expected top speeds on flat
ground.
• If you’ve recently updated your UBCO App, make
sure location services are turned on. The app is
location sensitive and can drop the maximum
speed limit incorrectly after an update if your
location is not turned on.
• Speed is automatically limited to 45kph when
riding in the European Union.
• If the motors are overheating, they will reduce
power. Check your UBCO App – if the motor
temperature is over 95°C or 200°F, stop riding for
a few minutes and allow them to cool.
The front wheel is loosing traction uphill.
• Unlike a gas-powered motorcycle, where you
might lean back to give the rear wheel more
traction, the 2✗2 is powered by both wheels.
When riding uphill, shift your weight forward to
ensure the front wheel gains traction and can pull
you up the hill.
• Ensure your load is evenly distributed and does
not exceed load limits.
