TWR Lighting E-1DB2, Руководство пользователя

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M.E-2009.E-1DB2
3/25/07 – rev. 5/28/09
Warranty & Return Policy
(continued)
Repair & Return – A Return Merchandise Authorization (RMA) will be issued for all part(s) returned to TWR
for repair. Upon receipt of returned product(s), inspection, testing and evaluation will be performed to
determine the cause of defect. The customer is then notified of the determination of the testing. If the
returned part(s) is deemed unrepairable, or the returned part(s) is found to have no defect, the customer will be
subject to a $60.00 per hour testing charge (1 hour minimum), which will be invoiced to the customer.
Should the returned parts be determined to be repairable, a written estimated cost of repair will be sent to the
customer for their written approval prior to any work being performed. In order to have the tested part(s)
repaired and/or returned, the customer must issue a purchase order and is responsible for the return shipping
charges.
Return to Stock – Any order that is returned to TWR for part(s) ordered incorrectly by the customer, or
unneeded upon receipt, the customer is required to pay a 20% restocking fee. A credit will be issued once it is
determined that the Return Terms are met.
Credits – Credits are issued once it is determined that all of the Warranty and Return Terms are met. All
credits are processed on Fridays. In the event a Friday falls on a Holiday, the credit will be issued on the
following Friday.
Freight – All warranty replacement part(s) will be shipped via ground delivery and paid for by TWR.
Delivery other than ground is the responsibility of the customer.
REMEDIES UNDER THIS WARRANTY ARE LIMITED TO PROVISIONS OF REPLACEMENT PARTS
AND REPAIRS AS SPECIFICALLY PROVIDED. IN NO EVENT SHALL TWR BE LIABLE FOR ANY
OTHER LOSSES, DAMAGES, COSTS OR EXPENSES INCURRED BY THE CUSTOMER,
INCLUDING, BUT NOT LIMITED TO, LOSS FROM FAILURE OF THE PRODUCT(S) TO OPERATE
FOR ANY TIME, AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, INCLUDING ALL PERSONAL INJURY OR PROPERTY DAMAGE
DUE TO ALLEGED NEGLIGENCE, OR ANY OTHER LEGAL THEORY WHATSOEVER. THIS
WARRANTY IS MADE BY TWR EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, WHETHER
EXPRESSED OR IMPLIED. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, TWR
MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS OF THE PRODUCT(S) FOR ANY
PARTICULAR PURPOSE. TWR EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES.