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TWIN EAGLES OUTDOOR GAS INFRARED HEATER
WARRANTY
LIMITED TWO YEAR WARRANTY:
Twin Eagles warrants the outdoor gas heater to be free from defects in materials
and workmanship under normal residential use for a period of two years from the original
date of purchase. The actual part will be repaired or replaced, free of charge, with the
owner paying for all other costs including labor, shipping and handling.
ONE-YEAR FULL WARRANTY:
Twin Eagles warrants the outdoor gas heater and all other components to be free from
defects in materials and workmanship under normal residential use for a period of one
year from the original date of purchase. Twin Eagles will repair or replace parts found to
be defective at no cost to the original purchaser. Warranty service must be performed by
a Twin Eagles authorized representative during normal business hours.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY:
This warranty applies to applications where use of the
product extends beyond normal residential use such as bed and breakfast inn and
private clubs. The actual part will be repaired or replaced, free of charge, with the
owner paying for all other costs including labor, shipping and handling. This warranty
excludes all commercial locations such as restaurants and food service locations.
WARRANTY LIMITATIONS & EXCLUSIONS
This warranty shall apply only to the products purchased and located in the continental United States and Canada. The
warranty coverage begins on the original date of purchase and proof of date of purchase is required. To activate the
warranty, we require that you send in the attached warranty registration card. This warranty applies only to the original
owner and may not be transferred.
This warranty excludes discoloration, surface scratches, weather and atmospheric related staining, and minor surface rust
and oxidation which are normal conditions and are to be expected with any outdoor product. This warranty does not apply
to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster, loss of electrical power to the
product for any reason, improper installation or improper operation, unauthorized adjustments or calibrations, dings, dents,
scratches, or damages due to harsh cleaning chemicals. This warranty does not apply to commercial use, or to products with
altered or removed serial numbers. Display models are generally sold “as is” and are subject to the following warranty
exclusions: missing components, scratches, dents and other exterior or cosmetic damages, electrical, gas and ignition
system. Twin Eagles shall not be liable for incidental, consequential, special or contingent damages resulting from its
breach of this written warranty or any implied warranty.
WARRANTY SERVICE & REPLACEMENT PARTS
: Call your authorized selling dealer or call Twin Eagles directly
at
800-789-2206.
Be prepared to furnish the following information: Purchaser’s name, model and serial number of the grill,
date of purchase and the accurate description of the problem. Twin Eagles will not pay for service calls for correcting an
installation problem. Owner shall be responsible for proper installation, providing normal care and maintenance, providing
proof of purchase upon request and making the grill accessible for service. In the event of any warranty replacement, all
removal, replacement, installation and shipping costs are the responsibility of the heater owner.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on
consequential damages. This warranty gives you specific legal rights and you may have other rights, which vary from state
to state
