11
Warranty
LIMITED ONE YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:
Voyetra Turtle Beach, Inc. ("VTB") warrants to the original end-user purchaser ("Purchaser") that the retail Turtle Beach hardware
product herein ("Product") will be free of defects in materials and workmanship for a period of one year from the date of purchase
by the Purchaser ("Warranty Period"). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by
VTB. The Warranty refers to the repair/replacement of a defective product during this period and not a refund.
This limited warranty is extended only to the original Purchaser of a new product, which was not sold "AS IS". It is not transferable or
assignable to any subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was
purchased from an authorized VTB retailer and does not apply to a Product that has been purchased as used or refurbished or was
included as part of a non-VTB product.
WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by
our local International Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day
Warranty or less in accordance with each vendor's policy.
VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all
computer operating systems or future versions of such operating systems.
If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization
("RMA") number on the basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning
the defective Product to an authorized VTB service center, or to the repair facility located at VTB's corporate headquarters. VTB will
not be responsible for other products or accessories included with the defective Product sent to VTB. The RMA number must be
clearly indicated on the outside of the package. Packages without an RMA number will be refused by VTB or its representatives and
returned to sender at the sender's expense.
In the event of a defect, Purchaser's sole and exclusive remedy, and VTB's sole liability, is expressly limited to the correction of the
defect by adjustment, repair, or replacement of the Product at VTB's sole option and expense. VTB owns all Products it has replaced
and all parts removed from repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing
warranty repairs and building replacement products. If VTB repairs or replaces a product, the original Warranty Period is not
extended, however, VTB warrants that repaired or replacement parts will be free from defects in material and workmanship for a
period of thirty (30) days from the date of repair or replacement, or for the remainder of the Warranty Period, whichever is greater.
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage
caused by shipping, improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God
(e.g. flood), failure to follow directions, improper maintenance, use not in accordance with product instructions, unauthorized
modification or service of the Product or damage resulting from the use of the Product with hardware, software or other products
not provided by or specifically recommended by VTB.
