Turbolock TL-99, Руководство пользователя, Страница: 23 / 28

TurboLock TL - 99 23
Problem Possible Cause Solution(s)
Why does the lock jam? / The
door doesn’t close.
The latch size is wrong. Disassemble the lock and check the latch assembly.
If retrofitting, compare the latch length and adjust as
needed. If installed on a new door, adjust the latch and
or, drill into the door to fit the latch as needed.
The strike plate and latch aren’t correctly
aligned.
Open the door and check the alignment of both the latch
and the strike plate. Adjust as needed.
The lock doesn’t work.
The lock isn’t receiving power. Ensure the batteries are properly installed. Remove and
reinstall if needed.
The batteries are entirely dead and/or were not
replaced in a timely manner.
Replace the batteries.
Use the emergency power port to power the lock so that
the door opens. Replace the batteries.
I entered the password wrong
(at least 3x).
If a password has been entered wrong 3x in a
row, regardless of the entry method, the lock
will go into a 15-minute period of inactivity
where it cannot be used. This is a security
feature designed to prevent unwanted parties
from using the lock.
Wait 15 min. and try again.
Why is the lock beeping
multiple times?
I forgot my codes. The codes were not properly recorded. Perform a reset in order to erase all passwords. In
order to perform a reset, you must have access to the
back of the door. Once a reset is performed, record the
passwords in memory or a secure location.
If none of the above information resolves your issue, please visit our website at www.turbolock.com or contact customer service
at 855-850-8031.