TurboLock TL - 201 25
Problem
Possible Cause
Solution(s)
Why does the lock jam? /
The door doesn’t close.
The latch size is wrong.
Disassemble the lock and check the latch assembly. If
retrofitting, check the latch length and adjust as needed.
If installed on a new door, adjust the latch and/or, drill into
the door to fit the latch as needed.
The strike plate and latch aren’t
correctly aligned.
Open the door and check the alignment of both the latch
and the strike plate. Adjust as needed.
The lock doesn’t work.
The lock isn’t receiving power.
Ensure the batteries are properly installed. Remove and
reinstall if needed.
The batteries are entirely dead and/or
were not replaced in a timely manner.
Replace the batteries.
Use the micro USB port to power the lock so that the
door opens. Replace the batteries.
I entered the password
wrong (at least 5x).
If a password has been entered
wrong 5x in a row, regardless of the
entry method, the lock will go into a
15-minute period of inactivity where
it cannot be used. This is a security
feature designed to prevent unwanted
parties from using the lock.
Wait 15 minutes and try again.
Why is the lock beeping
multiple times?
I forgot my codes.
The codes were not properly recorded.
Perform a reset in order to erase all passwords. In
order to perform a reset, you must have access to the
back of the door. Once a reset is performed, record the
passwords in memory or a secure location.
