Troubleshooting:
The following chart lists problem symptoms, possible causes and corrective action, if your machine does not
operate properly. If these do not identify and correct the problem, contact your service agent.
●
Warning: Switch off and remove the isolator key before investigating fault
Problem
Possible Cause
Corrective Action
The machine does not
start
Possible clogging
Check underneath the machine and clear out as
necessary (always wear gardening gloves)
Battery not fully charged
Charge the Battery
Battery not inserted (properly)
Inserting the Battery correctly
Grass too long
Increase height of cut and tilt machine to reduce
starting load
Isolator damage
Contact Customer Service
Motor protector has activated
Allow motor to cool /increase height of cut
Battery too hot/cold
Allow to cool/warm
Isolator
key
not
inserted
correctly/fully
Fit correctly
There is a short delay in the
motor starting after engaging
the switch lever
Hand switch lever for 1–3 to start motor
Machine starts and
then immediately stops
Battery not fully charged
Charge the Battery
Isolator
key
not
inserted
correctly/fully
Fit correctly
Battery not inserted (properly)
Insert the Battery correctly
Battery too hot/cold
Allow to cool/ Increase height of cut
Machine
functions
intermittently
Internal wiring of machine
damaged
Contact Customer Service
Motor protector has activated
Allow motor to cool /increase height of cut
Machine leaves ragged
finish
Height of cut too low
Increase height of cut(see “Adjusting the Cutting
Height”)
Cutting blade dull
Replacing the blade(see “Blade Maintenance”)
Possible clogging
Check underneath the machine and clear out as
necessary (always wear gardening gloves)
Blade fitted upside down
Refit blade correctly(see “Blade Maintenance”)
Area of cut (battery
duration)
not
large
enough
Height of cut too low
Increase cut height and walk slower
Grass too high
Increase cut height and walk slower
Grass wet or damp
Wait until grass is dry and walk slower
Grass is dense
Increase cut height, walk slower and cut more
frequently
An additional battery can be
purchased from an authorized
seller
Contact Customer Service
Cutting
blade
not
rotating while machine
switched on
Cutting blade obstructed
Switch off machine and clear obstruction (always
wear gardening gloves)
Blade nut/bolt loose
Tighten blade nut/bolts
Excessive
vibrations/noise
Blade nut/bolt loose
Tighten blade nut/bolts
Cutting blade damaged
Contact Customer Service
No charging procedure Battery contacts contaminated
Clean the battery contacts (e.g. by inserting and
