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Page 14 of 20

Installation and User Guide

Help and Advice

False alarms

If you accidentally activate a help call, please do not worry as your monitoring center is always 

happy to hear from you and the raising of the alarm acts as a useful test of your home console.

Troubleshooting
If your home console does not work, please ensure:

• The SIM card has not been interfered with.

• The cellular antenna has not been moved or disconnected

• That the AC power adaptor is plugged into the unit and a wall socket

• That the AC power supply is switched on (the green LED should be on).

• If the home console has a lit or flashing LED, please see the status warning section on page 13.

• If the above

Cleaning

Dust the home console with a soft cloth which can be moistened with a gentle detergent if 

required. Ensure that no moisture goes through the speaker grill. The help activator can also be 

cleaned in the same manner.

Moisture
Don’t position your home console where it may come into contact with water or moisture. Help 

activators are waterproof (to IP67 standard) up to 3 feet water depth. They can be worn in the 

shower or bath however it should not be submerged for more than 30 minutes.

Battery information
Please contact Customer Care if the battery should need to be replaced. Do not open the battery 

compartment or attempt to replace the battery

Содержание Connect America CEL450

Страница 1: ...Page 2 of 20 Connect America Customer Care 888 285 0647 Connect America CEL450 Cellular Emergency Line Connection Guide User Manual...

Страница 2: ...ting the speaker volume 11 Using the Customer Care button 11 Status warnings 12 Cellular connection monitoring 12 AC Power failure monitoring 12 What the LED lights on the home console indicate 13 Wha...

Страница 3: ...ATIONS The home console unit requires a satisfactory GSM cellular network connection in order to operate and transmit a signal to the monitoring center If limited or no cellular network coverage is av...

Страница 4: ...Page 4 of 20 Installation and User Guide What s in the box When the box is opened for the first time please ensure it includes all of the following...

Страница 5: ...Page 5 of 20 Installation and User Guide...

Страница 6: ...ctivated and tested the unit and its GSM cellular antenna must not be relocated without repeating the installation test process to check continued satisfactory operation The CEL450 has been supplied w...

Страница 7: ...e to any other heat source Don t Set the home console in a place where it will get damp such as a bathroom or near house plants that are sprayed at any time Don t Place the home console very close to...

Страница 8: ...13 Try to position the antenna so that the indicator shows green a strong signal If green cannot be obtained but amber is shown medium signal this is acceptable If red or white is shown and re positio...

Страница 9: ...lst out of range of the home console unit Step 4 Ready to use Once successfully tested the CEL450 home console is ready for use Optional Wall mounting Warning Holes should only be drilled by a compete...

Страница 10: ...to you and provide the assistance you require Cancelling a help call on the home console You can cancel help calls with the green RESET button on the home console The base unit will announce The emerg...

Страница 11: ...12 seconds Press the key repeatedly until the desired volume is reached Press the key before the tone ends to save the new volume setting Using the Customer Care button The blue Customer Care button i...

Страница 12: ...ill continue to work using its backup battery however as a warning the green LED will flash once every 4 seconds see section the LEDs on the home console indicate The unit will also announce WARNING t...

Страница 13: ...Page 13 of 20 Installation and User Guide...

Страница 14: ...n If the home console has a lit or flashing LED please see the status warning section on page 13 If the above Cleaning Dust the home console with a soft cloth which can be moistened with a gentle dete...

Страница 15: ...Page 15 of 20 Installation and User Guide...

Страница 16: ...Page 16 of 20 Installation and User Guide Notes...

Страница 17: ...ion which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving an...

Страница 18: ...able GSM cellular antenna with 3ft 1m cable Environmental Temperature Operating temperature to perform to full specification 0 C to 45 C 32 F to 113 F storage 10 C to 50 C 14 F to 122 F Humidity Opera...

Страница 19: ...Page 19 of 20 Installation and User Guide...

Страница 20: ...47 Connect America 100 Freight Street Pawtucket RI 02860 healthcare connectamerica com Our policy of continual development means that product specification and appearance may change without notice 201...

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