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4.2 Troubleshooting Guide
The following guide lists some of the most common problems that may be
encountered when operating the bar code printer. If the printer still does not
function after all suggested solutions have been invoked, please contact the
Customer Service Department of your purchased reseller or distributor for
assistance
Problem Solution
Ribbon does not advance or rewind
The media and ribbon must be
installed and close print head
mechanism prior to turning on printer
power.
Poor print quality
Clean the thermal print head.
Adjust the print density setting.
Ribbon and media are not compatible.
Media thickness is over spec.
Power indicator does not illuminate
Check the power cord, see whether it
is properly connected.
ON-LINE
indicator is off,
ERROR
indicator is on
Out of paper or out of ribbon
Calibrate the sensitivity of gap sensor.
Rewind ribbon paper core is not
installed.
Continuous feeding when printing
labels
Calibrate the gap sensor.
