TRUST SPACEC@M 150
15
UK
7. Troubleshooting
Problem
Cause
Possible solution
Windows does not
detect any new
device after
connecting the
camera.
The computers USB-port is not
working.
‘Delete the USB-port from the device
manager and reinstall it.
The computer
crashes when
using via USB.
USB port is sharing IRQ with
another device.
Remove the cards from your computer or
rearrange them. Consult your Windows
and/or PC manual for this.
Camera is not connected to a
USB-port
Connect the camera to a USB-port
Error notification:
‘Capture device
was not detected’.
Camera is connected to a USB-
HUB that is not connected to
the power.
Connect the camera to a live USB-HUB or
computer’s USB-port
Trust SpaceC@m
150 is marked with
an exclamation
point ‘!’ in the
‘Device manager’.
Camera is connected to a USB-
HUB that is not connected to
the power.
Connect the camera to a live USB-HUB or
computer’s USB-port
Cannot take a
photo with the
snapshot button.
The ‘Trust SpaceC@m 150’
program has not been started
up.
Start up the ‘Trust SpaceC@m 150’
program.
Another application has been
opened that uses the camera
image.
First close the other application before
starting up the test program.
Camera does not
show an image in
the application.
Camera is not correctly
connected to the USB port.
Connect the camera to the USB port
correctly.
SPACEC@M 150
does not function
in combination
with TV / capture
card.
Conflict between camera and
TV card.
Continue as follows:
1) Remove the TV Capture card.
2) Install SPACEC@M 150
3) Install the TV Capture card.
USB problems
Check the USB tips on the
TRUST internet site
Go to the Troubleshooter:
www.TRUST.com
> Customer Care > Troubleshooters > USB
Problem is not
listed
Check the last update of the
FAQ which is available on the
internet.
Go to
www.trust.com/12575
for FAQ and
other product information
Table 4: Troubleshooting
Check the FAQ's on the Internet (
www.trust.com
). You can also register your product via
www.trust.com
so
that you are able to receive optimal guarantee and service support. You will be automatically informed of
developments to your product and of other Trust products. You will also have the chance to win some
spectacular prizes.
If you still have any problems after trying these solutions, please contact one of the Trust Customer Care
Centres. You can find more information on the last page of this electronic manual, as well as at the back of
the quick installation manual. Please have the following information available:
•
The article number. This is: 12575.
