Trust Ami Mouse Optical
14
8. Troubleshooting
Problem
Cause
Possible solution
The mouse
pointer does not
move.
The mouse is not connected
or is not connected correctly.
Connect the mouse correctly to the PS/2 port
(see chapter 2) and restart your computer.
The surface is too
smooth/slippery, e.g. glass.
Use a different surface to move the mouse over.
Windows gives an
error message
when starting.
The mouse is not connected
or is not connected correctly.
Connect the mouse correctly (see chapter 2) and
restart the computer.
The software for your previous
mouse is still active.
Remove the software for your previous mouse
before installing this software. Read the
instruction manual for your previous mouse to do
this.
The software is not installed.
Install the mouse software (see chapter 4).
The mouse is in the wrong
mode.
Set the mouse to the correct mode (see chapter
5).
The mouse is not correctly
installed in Windows NT.
Remove the software and reinstall the mouse.
The software is incorrectly
installed.
Install the software correctly (see chapter 5).
The scrolling
function does not
work.
The application is not 100%
compatible with Windows.
Use an application that is compatible.
The mouse
pointer moves
erratically.
The surface is too
smooth/slippery, e.g. glass.
Use a different surface to move the mouse over.
Table 2: Troubleshooting
Also check the FAQ's on the Internet (
Register your product at
. This will keep you informed of new products and any additions to
your product.
If you still have any problems after trying these solutions, please contact your dealer or call the Trust
Helpdesk.
Please have the following information available:
•
The article number of the product:
This is 11656.
•
Your computer's hardware information.
•
Your operating system and its language of use.
•
A good description of what precisely does not work.
9. Specifications
Number of buttons
5
Wheel
1 wheel, standard for vertical scrolling, in combination suitable for
horizontal scrolling
Resolution
400 dpi
Connection
Suitable for connecting to the PS/2 port
Technology used
Special optical module which requires no moving parts
Table 3: Technical specifications
10. Trust Service Centres
