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Warranty Information
TWO (2) YEAR LIMITED WARRANTY
truMedic® warrants this truMedic® Massage Chair against defects in materials and/
or workmanship under normal use for a period of TWO (2) YEAR from the date of
purchase by the original purchaser (“Warranty Period”). Normal use is defined as use
by an end-user in a residential location. If a defect arises and a valid claim is received
within the Warranty Period, at its option, truMedic® will either 1) repair the defect at
no charge, using new or refurbished replacement parts, or 2) replace the truMedic®
Massage Chair with a new or refurbished truMedic® Massage Chair OR 3) provide
a credit in the amount of the purchase price of the original product. A replacement
product or part, including a user-installable part installed in accordance with
instructions provided by truMedic®, will be covered for the remaining warranty period
of the original product. When a product or part is exchanged, any replacement item
becomes your property and the replaced item becomes truMedic® property. When
a credit is given, the original product must be returned to truMedic® and becomes
truMedic® property.
Obtaining Service: To obtain warranty service, call the truMedic®
Warranty Service at 888-264-1766 or contact the company via email at
[email protected]. Please be prepared to describe the truMedic® Massage Chair
model that needs service and the nature of the problem. Proof of purchase is required.
All repairs and replacements must be authorized in advance. Service options, parts
availability and response times will vary.
Limits and Exclusions: Coverage under this Warranty is limited to the United States
of America, excluding the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin
Islands and including Canada. This Warranty applies only to products manufactured
by truMedic® that can be identified by the “truMedic®” trademark, trade name, or logo
affixed to them or their packaging. The Warranty does not apply to any non-truMedic®
products. truMedic®, in so far as permitted by law, provides these products “as is.”
This warranty does not apply to: a) damage caused by failure to follow instructions
relating to product’s use or the installation of components; b) damage caused by
accident, abuse, misuse, fire, floods, earthquake or other external causes; c) damage
caused by service performed by anyone who is not a representative of truMedic®; d)
accessories used in conjunction with a covered product; e) a product or part that has
been modified to alter functionality or capability; f) items intended to be periodically
replaced by the purchaser during the normal life of the product including, without
limitation, batteries or light bulbs; g) any product sold “as is” including, without
limitation, floor demonstration models and refurbished items; or h) a product that is
used commercially or for a commercial purpose.
WARRANTY AND TECHNICAL SPECIFICATIONS
