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3. Making a warranty claim
The warranty must be claimed with an authorised service partner or
at the Truma Service Centre. All the relevant addresses and phone
numbers can be found at www.truma.com, in the “Service” section.
The Manufacturer‘s address is:
Truma Gerätetechnik GmbH & Co. KG
Truma Servicezentrum
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we would be grateful if you could
have the following details ready before contacting us:
– Detailed description of the defect
– Serial number of the appliance
– Date of purchase
The authorised service partner or the Truma Service Centre will then
specify the further procedure. To avoid transport damage, the affect-
ed appliance must only be shipped by prior arrangement with the
authorised service partner or the Truma Service Centre.
If the warranty claim is recognised by the Manufacturer, then the
transport expenses shall be borne by the same. If no warranty claim is
applicable, the Consumer will be notified accordingly and any repair
and transport expenses shall then be the Consumer’s liability. We ask
you not to send in an appliance without prior arrangement.
