TROY Group, Inc.
20
If the self-test does not print, then there is possibly a hardware
problem. Double-check the connections. If you still cannot print,
then make sure that your printer is capable of printing text, PCL or
PostScript (the self-test will not work unless one of these is
supported). The only way to test such printers is to use an
application program with the correct printer drivers.
The following are some examples of printers that do not support
direct printing of text files:
Some Windows printers (usually low-end inkjet printers) perform
all the image rasterization in the printer driver, so the printer only
understands a raw image file.
Many plotters only support HP-GL/2, RTL, or proprietary
languages.
If you are getting distorted printouts, try printing using the
generic/text printer driver.
If the self-test page prints successfully but you cannot print a job or you
get distorted printouts, make sure that the printer is set for the correct
Page Description Language. Most new printers support AUTO mode,
which means that they will automatically switch between PCL and
PostScript. However, older printers like the LaserJet II, LaserJet III, and
LaserJet IIISi require that the printer be set to the desired language
through the printer control panel. Also, verify that you have set up the
drivers correctly on the workstation. Some printers, like the Epson
Stylus, require special drivers and will not print if standard PCL or
PostScript drivers are used.
C
HECKING THE
N
ETWORK
C
ONNECTION AND
C
ABLING
:
If the self-test page prints but you cannot print documents, first check the
network connection and cabling.
If the appropriate LEDs are not on, there is probably a bad
10baseT or 100baseTX cable, or the hub port is bad. If possible,
try a different cable and hub port, or try connecting a different
device to the cable.
If you are using a hub, verify that the hub port is good by trying the
print server on a different port.
