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7. Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended
Warranty and On-Site Service Programs are also available from Tripp Lite. For more information on
service, visit www.tripplite.com/support. Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Request Return
(RMA) link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple on-line form will ask for your unit’s model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping instructions
will be emailed to you. Any damages (direct, indirect, special or consequential) to the product
incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered
under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the package. If the
product is within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
LIMITED WARRANTY
Seller warrants this product, if used in accordance with all applicable instructions, to be free from original defects
in material and workmanship for a period of 2 years from the date of initial purchase. If the product should prove
defective in material or workmanship within that period, Seller will repair or replace the product, at its sole
discretion. Service under this Warranty can only be obtained by your delivering or shipping the product (with all
shipping or delivery charges prepaid) to: Tripp Lite, 1111 W. 35th Street, Chicago, IL 60609 USA. Seller will pay
return shipping charges. Visit www.tripplite.com/support before sending any equipment back for repair.
THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR OR TO DAMAGE RESULTING FROM ACCIDENT, MISUSE,
ABUSE OR NEGLECT. SELLER MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY EXPRESSLY SET
FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES,
INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS, ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD SET FORTH ABOVE; AND THIS WARRANTY EXPRESSLY EXCLUDES ALL INCIDENTAL AND CONSEQUENTIAL
DAMAGES. (Some states do not allow limitations on how long an implied warranty lasts, and some states do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions
may not apply to you. This Warranty gives you specific legal rights, and you may have other rights which vary from
jurisdiction to jurisdiction).
WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate
or safe for the use intended. Since individual applications are subject to great variation, the manufacturer makes
no representation or warranty as to the suitability or fitness of these devices for any specific application.
8. Warranty and Product Registration
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