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Storage & Service
Storage
All connected equipment should be turned off, then disconnected from the UPS to avoid battery
drain. Unplug the UPS from the wall outlet; then press and hold the ON/OFF button for one
second. The UPS will be completely “OFF” (deactivated). Your UPS is now ready for storage. If
you plan on storing your UPS for an extended period of time, fully recharge the UPS batteries
once every three months by plugging the UPS into a live AC outlet and letting the UPS charge
for up to 4 hours. If you leave your UPS batteries discharged for an extended period of time,
they will suffer a permanent loss of capacity.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended
Warranty and On-Site Service Programs are also available from Tripp Lite. For more information
on service, visit www.tripplite.com/support. Before returning your product for service, follow these
steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns
link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple on-line form will ask for your unit’s model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping
instructions will be emailed to you. Any damages (direct, indirect, special or consequential) to
the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is
not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service
center must have transportation charges prepaid. Mark the RMA number on the outside of
the package. If the product is within its warranty period, enclose a copy of your sales receipt.
Return the product for service using an insured carrier to the address given to you when you
request the RMA.
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique
series number. The series number can be found on the product nameplate label, along with all required approval markings and
information. When requesting compliance information for this product, always refer to the series number. The series number
should not be confused with the marking name or model number of the product.
WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union)
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations, when customers buy
new electrical and electronic equipment from Tripp Lite they are entitled to:
• Send old equipment for recycling on a one-for-one, like-for-like basis (this varies by country)
• Send the new equipment back for recycling when this ultimately becomes waste
Tripp Lite follows a policy of continuous improvement. Specifications are subject to change without notice.
Note on Labeling
Two symbols are used on the label.
V~ : AC Voltage
V : DC Voltage
1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
18-08-319 93-2205_revC
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