16
Troubleshooting
If you are unable to get an acceptable image after following the
installation instructions, try the troubleshooting tips below.
1. Are the external power supplies and/or Micro USB cables that came
with the product connected and plugged into a working power
source? For the product to function properly, it must be connected to
and receiving power from the external power supply and/or Micro
USB cable.
2. Was the power to the VGA source turned off prior to installation? If
not, restart your computer.
3. You may need to manually set your computer to display in Mirror
mode. Open your Display Properties screen and select the option to
Mirror the image on both displays.
4. Compatibility issues can occur when EDID information is not properly
communicated between the source and the display. Tripp Lite’s VGA
over Cat5 extender products include an EDID copy feature which
stores a monitor’s EDID information and sends it to the source,
ensuring optimal compatibility. Perform the EDID copy procedure
described in this manual.
Note:
Because EDID copy is intended to be performed prior to installation, you
may need to restart your computer if you perform a copy after setting everything
up.
5. Have you adjusted the
Equalization
and
Gain
settings on the
repeater and/or receiver units? There are built-in
equalization
and
gain
adjustment knobs on every repeater and receiver, which can be
adjusted to obtain the best picture quality. Use the mini screwdriver
included with the product to adjust this setting until an acceptable
image is displayed.
6. What resolution are you trying to reach? See the Product Features
section in this manual for details on max distance and resolution.
The shorter the extension distance, the higher the resolution you will
be able to obtain. If you are not able to get an acceptable image
after adjusting the
Equalization
and
Gain
settings, try lowering your
computer’s video resolution or adjusting the refresh rate.
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