5
Troubleshooting
If you are unable to get an acceptable image after following the
installation instructions, try these tips:
1. Press the reset button on the front of the splitter
to reset the
signal being sent to the connected displays.
2. Is the external power supply that came with the product
connected and plugged into a working power source?
For the
product to function properly, it must be connected to and receiving
power from the external power supply.
3. Was the power to the connected devices turned off prior to
installation?
If not, restart them.
4. What resolution are you trying to achieve?
Tripp Lite’s HDMI
splitters are tested to support up to 1080p @ 60Hz video resolution
at 36-bit (12 bits per channel) Deep Color.
5. What HDMI cable length are you using?
(See the
Installation
section in this manual for details on maximum cable distance). The
shorter the cable being used, the higher the resolution you will be
able to obtain. If you are not able to receive an acceptable image,
try using a shorter cable, or lowering your source’s video resolution
or color depth settings.
6. What quality of cable are you using?
Inferior cabling can result
in poor performance. It is important to use cables capable of supporting
the video resolution you are trying to obtain. It is recommended
you use cables that have been tested to work with the B118-Series
splitters (like Tripp Lite’s P568-Series High Speed HDMI cables).
7. Test your cables to ensure they are working properly.
For
example, connect your HDMI cable between a trusted source and
monitor to determine if the cable is functioning properly.
8. Is the unit located in an area that exposes it to higher
temperatures?
The product will not function properly when
overheated.
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