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TrekStor DataStation, Руководство пользователя

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3 Technical background / Troubleshooting

3.6 Troubleshooting

If your TrekStor hard disk does not work correctly try solving the problem with the following
suggestions before you consult your TrekStor dealer or the TrekStor technical support. (

!

Ap-

pendix A).

3.6.1 Frequent problems

Symptom: Drive not recognized

Fault diagnostics:

ˆ

Is the drive is switched on?

ˆ

Is there a symbol of the drive appearing on the screen?

ˆ

Are all cable connections properly made?

36

TrekStor

Содержание DataStation

Страница 1: ......

Страница 2: ...DataStation User s Manual...

Страница 3: ...1 1 Introduction 1 1 2 Parts List 2 1 3 System Requirements 2 1 4 HDD assembly only for the kit version 3 2 Installation 5 2 1 Installing the driver 5 2 1 1 Windows 98 5 2 1 2 Windows ME 2000 XP 2003...

Страница 4: ...Disconnecting the DataStation 11 2 4 1 Windows 11 2 4 2 Mac 11 3 Technical background Troubleshooting 13 3 1 Introduction 13 3 2 File systems 14 3 2 1 FAT32 15 3 2 2 NTFS 16 3 2 3 Criteria for choosin...

Страница 5: ...2000 XP 33 3 5 Optimizing USB 2 0 connections 34 3 5 1 What is USB 2 0 34 3 5 2 USB cable and connectors 35 3 5 3 USB 2 0 host adapter and performance 35 3 6 Troubleshooting 36 3 6 1 Frequent problem...

Страница 6: ...Contents B 3 Precautions 44 B 4 General care 44 B 5 Copyright 45 IV TrekStor...

Страница 7: ...choosing TrekStor s DataStation We are sure that our product will meet your expectations The DataStation is a removable hard disk to be used for data exchange between computers as a supplemental hard...

Страница 8: ...al in some cases on CD Additional parts pocket version 2 5 1 Hi Speed USB 2 0 Y cable 2 Protective cover Additional parts maxi version 3 5 1 Hi Speed USB 2 0 cable 2 Power adapter 3 Stand for vertical...

Страница 9: ...d to USB 1 1 speed 1 4 HDD assembly only for the kit version If you have not acquired the kit version of this device i e without integrated hard disk you may want to skip this paragraph In case of the...

Страница 10: ...h version connect the hard disk both to the IDE port and to the power supply Make sure all plugs are connected properly Screw the hard disk to the card from underneath using the provided screws 4 2 5...

Страница 11: ...Windows 98 is the only operating system that requires manual installation of a driver You find it on the driver CD Insert the driver CD into your CD ROM drive In the appearing TrekStor menu click the...

Страница 12: ...installing the driver 2 1 2 Windows ME 2000 XP 2003 Linux 2 4 x MacOS 10 2 x For these operating systems you don t have to install a driver It is loaded automatically as long as Windows 2000 is upgra...

Страница 13: ...wer Therefore the second USB A connector with only one cable on it is intended for supplemental power supply To ensure correct operation of the DataStation also plug the second USB A connector into an...

Страница 14: ...er switch Use it to switch the hard disk on and off ATTENTION Only use the provided power adapter Do not use a power adapter of a different TrekStor product or from a different manufacturer Using a di...

Страница 15: ...power cable TrekStor will not be liable for damage resulting from unappropriate adapters or cables Connect the provided USB 2 0 cable to the DataStation and to your computer Check the correct orientat...

Страница 16: ...files simply by drag and drop IMPORTANT NOTICE If the file system of the DataStation is not compatible with the version of your operating system it might not appear as a new drive For example the NTFS...

Страница 17: ...ct USB Mass Storage Device and confirm with stop Under Windows 98 go to Start Settings Control Panel and open System Click the Device Manager tab Look for the DataStation under Disk drives right click...

Страница 18: ......

Страница 19: ...igned to each partition Next the partitions have to be formatted in order to store data When formatting a partition the operating system deletes any data checks all sectors marking damaged ones so the...

Страница 20: ...1024 KB and correspondingly 1 KB 1000 Bytes or 1 KB 1024 Bytes A 128 MB storage can thus vary between 128 000 000 Bytes and 134 217 728 Bytes The capacity of big hard disks as sold today may differ by...

Страница 21: ...e allowed is 4 GB FAT32 was originally used by Windows 98 98SE and Windows ME It is also supported by Windows 2000 and Windows XP but for these two operating systems Microsoft limited the allowed part...

Страница 22: ...ossibility of Disk Mirroring using RAID 5 functions and Journaling Partitions with NTFS may range from 10 MB up to 2 TB and there s no limit to file sizes NTFS partitions can only be directly accessed...

Страница 23: ...pose of several drives When to choose FAT32 You want to access your data under any operating system FAT32 can be used in Win dows 98 98SE ME 2000 XP NT Mac OS 9 x and higher You want to be able to boo...

Страница 24: ...TrekStor has been investigated and com piled to the best of its knowledge Yet no responsibility is taken for its correctness Each user is responsible for verifying its correctness completeness and ac...

Страница 25: ...enced users will be able to perfectly organize their hard drives Partitions and its parameters can be easily and safely changed at any time Paragon Partition Manager works under Windows 9x ME NT 4 0 2...

Страница 26: ...ws 98 98SE ME installed on your computer Only for Windows 98 98SE driver for DataStation installed DataStation connected and switched on Correct power supply for 2 5 inch hard disks use Y cable i e co...

Страница 27: ...ck It indicates that your hard disk has been installed correct ly Go to Start Settings Control Panel open System and click the Device Manager tab Look for the DataStation under Disk drives and right c...

Страница 28: ...e hard disk Click on properties On the Settings tab check the Removable Data storage checkbox as shown in the picture Click OK and exit the Device Manager Close Windows will ask you to restart your co...

Страница 29: ...er restarting there will be a new Removable Disk with a new drive letter Right click it and select Format as seen in the picture In the following dialog select Full and click Start After a further con...

Страница 30: ...d Windows XP without further software Requirements Windows XP Windows 2000 installed on your computer You have to be logged in as a user with administrator rights DataStation connected and switched on...

Страница 31: ...D drives CDRom 0 CDRom 1 and hard disks Disk 0 Disk 1 are listed on the bottom right Select the DataStation among the hard disks NOTE If you are not sure which one of the entries corresponds to your D...

Страница 32: ...your removable TrekStor hard disk with a dark blue bar in top Select the menu item Dele te Partition and confirm all following security checks ATTENTION By doing so all data on your TrekStor hard dis...

Страница 33: ...he box of your removable TrekStor hard disk this time it s listed as Unallocated space with a black bar in top Select Create Partition and click Next in the followi ng Wizard Select Extended Partition...

Страница 34: ...Drive Click Next in the following Wizard Select Logical Drive and click Next You will be asked to specify a size for the logical drive Keep in mind that drives bigger than 32 GB 32768 MB can t be use...

Страница 35: ...ed to format the new par tition Choose an adequate file system and check the Perform a quick for mat option then click Next and Fi nish The Wizard creates and formats a new logical drive If successful...

Страница 36: ...reen frame Repeat the procedure as explained in this chapter for the remaining Free Space 3 4 Booting from the DataStation To be able to boot a DOS operating system from the DataStation several condit...

Страница 37: ...D IMPORTANT NOTICE TrekStor is not aware of any way to install Windows on the DataStation as Microsoft does not support booting from USB media You can however boot from the DataStation by installing D...

Страница 38: ...Click the Copy system files only Option Button in the Format type list Click Start Step 3 Activate the BIOS Option Boot from USB HDD This option is found at different places depending on the BIOS vers...

Страница 39: ...f the CD has been created that way it will boot As FreeDOS supports USB you can install it directly on your DataStation Follow the instructions during installation For further information about FreeDO...

Страница 40: ...useful for the DataStation 3 5 1 What is USB 2 0 The new USB 2 0 standard offers a higher bandwidth for Hi Speed devices such as removable hard disks Hi Speed scanners and CD RW drives USB 2 0 support...

Страница 41: ...e To reach maximum performance using your DataStation your computer has to be provided with a USB 2 0 interface either built in or available as an USB 2 0 host adapter Moreover the correct drivers hav...

Страница 42: ...oblem with the following suggestions before you consult your TrekStor dealer or the TrekStor technical support Ap pendix A 3 6 1 Frequent problems Symptom Drive not recognized Fault diagnostics Is the...

Страница 43: ...adapter are connected correctly and the drive is switched on rear panel Look for the symbol on the Desktop Mac or under My Computer PC Make sure all steps listed in chapter 2 have been completed Make...

Страница 44: ...ics Are the USB drivers installed and activated correctly Is there a conflict with other drivers or external devices Is the file system of your DataStation supported by your operating system Possible...

Страница 45: ...the Hardware Device Manager tab and after wards the plus symbol next to Universal Serial Bus controllers Your device should be displayed Mac Open the Apple System Profiler and click the Devices and Vo...

Страница 46: ...If one of these conditions is not met it is normal that the device works at USB 1 1 speed It can only perform at USB 2 0 speed if connected to a USB 2 0 interface including an optional Hub and if the...

Страница 47: ...device Under no circumstances will TrekStor be liable for any consequential direct incidental indirect punitive or special damages like damage to or loss of property or devices lost profits or saving...

Страница 48: ...r the warranty is null and void if the device is opened by someone else but distributors repair shops or retailers who are not authorized by TrekStor GmbH Co KG Damage due to natural disasters force m...

Страница 49: ...e product He reserves the right to keep developing the product without updating this manual Thus information in this manual may not describe the product s newest version B 2 Trademark Microsoft and Wi...

Страница 50: ...ns in Appendix A Never expose the device to rain and keep it away from water or high humidity Do not place any depository containing fluids in top of it Any liquid getting into the device increases th...

Страница 51: ...he surface Use a clean dry and soft cloth or brush instead ATTENTION Ignoring these advices voids the warranty B 5 Copyright This manual may not be even partially copied reproduced or distributed in a...

Страница 52: ......

Страница 53: ...TrekStor TrekStor TrekStor GmbH Co KG DataStation User s Manual DS AT V5 0 EN 050513a...

Страница 54: ......

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