Problem
Doesn't turn on
Music is not
playing
Solution
Make sure the headphones are charged.
Charge up to 2.5 hours until the battery is
fully charged, if necessary. Press and hold
the
POWER
button again for 3 sec.
Make sure the headphones are charged.
Make sure the 3.5 mm audio cable is
correctly and firmly connected to the
headphones if you are using the AUX mode.
Make sure the 3.5 mm audio cable has been
removed from the headphones if you are
using the Bluetooth connection.
Make sure the volume level is not set to a
0 level on both the headphones and the
device.
Make sure that the distance between your
device and the headphones is less than
RESET TO THE FACTORY SETTINGS
You can reset the
Z7 Pro
headphones to the factory default
settings by cleaning up the pairing list with the last 8 connected
to
Z7 Pro
devices.
Turn on the
TREBLAB Z7 Pro
headphones. Press and hold
the
Bluetooth
button for 5 seconds. You will hear the “Factory
reset compete” and “Bluetooth pairing on” voice prompts. The
device memory is now returned to the factory settings.
TROUBLESHOOTING