21
20
Problem
Root Cause
Solution
CANNOT proceed
to analyze body fat,
total body water,
muscle mass and
CAL-MAX.
The device
powers off.
Low battery.
Step onto the platform
wearing socks or shoes.
Please keep barefooted during
the measurement, and keep full
contact with the electrodes as
well.
Replace all three batteries at the
same time. Please purchase the
authorized batteries for
replacement.
The system cannot
identify the possible User ID
with most similar data.
Please assign a User ID
following the instruction in Set Up
Your Profile.
The user fails to select
the User ID from what the
system found.
Please assign a User ID
following the instruction in Set Up
Your Profile.
Problem
Root Cause
Solution
Bluetooth is OFF.
Data transmission
failed.
Turn ON the Bluetooth via
“Setting >> General >> Bluetooth”.
The App is OFF.
Press the icon to turn ON your
app.
Place your iPhone closer to the
scale.
Please assign a User ID following
the instruction in Set Up Your
Profile.
Out of range of Bluetooth
transmission.
None of the user ID is
assigned.
When Data Transmitting ...
Troubleshooting
Troubleshooting
