CRMFE10xx-20x / SRMFE10xx-20x
14
24-hour Technical Support:
1-800-260-1312
International:
00-1-952-941-7600
Troubleshooting
1.
Is the PWR LED on either media converter illuminated?
NO
•
Is the power adapter on the
SRMFE10xx-20x
the proper type of
voltage and cycle frequency for an AC outlet?
•
Is the power adapter properly installed in the
SRMFE10xx-20x
media
converter and in the outlet?
•
Is the
CRMFE10xx-20x
media converter inserted properly into the
chassis?
•
Is the power cord properly installed in the PointSystem™ chassis and
in the grounded AC outlet?
•
Does the grounded AC outlet provide power?
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
•
Proceed to step 2.
2.
Is the LKC LED illuminated?
NO
•
Check the twisted pair cables for proper connection.
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
•
Proceed to step 3.
3.
Is the LKF LED illuminated?
NO
•
Check the fiber cables for proper connection.
•
Verify that the TX and RX cables on one media converter are
connected to the RX and TX ports, respectively, on the other media
converter.
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
•
Proceed to step 4.
4.
Is the RXC LED flashing?
NO
•
If there is no activity on the 100Base-TX port, proceed to step 5.
•
If there is activity on the 100Base-TX port, disconnect and reconnect
the 100Base-TX cable to restart the initialization process.
•
Restart the workstation to restart the initialization process.
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
•
Proceed to step 5.
-- Click the
“Transition Now”
link for a live Web chat.
15
Contact Us
Technical Support
Technical support is available 24 hours a day.
US and Canada:
1-800-260-1312
International:
00-1-952-941-7600
Transition Now
Chat live via the Web with Transition Networks Technical Support.
Log onto
www.transition.com
and click the
Transition Now
link.
Web-Based Seminars
Transition Networks provides seminars via live web-based training.
Log onto
www.transition.com
and click the
Learning Center
link.
Ask a question anytime by sending an e-mail to our technical support staff.
Address
Transition Networks
6475 City West Parkway
Minneapolis, MN 55344, USA
telephone:
952-941-7600
toll free:
800-526-9267
fax:
952-941-2322
Troubleshooting
-- Continued
5.
Is the RXF LED flashing?
NO
•
If there is no activity on the 100Base-FX port, continue below
•
If there is activity on the 100Base-FX port, disconnect and reconnect
the 100Base-FX cable to restart the initialization process.
•
Verify that TX and RX cables on one media converter are connected
to RX and TX ports, respectively, on the other media converter.
•
Restart the workstation to restart the initialization process.
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.
YES
•
Contact Technical Support: US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600.