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Your TransAct printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is how we
can help you:
* +
! ##
Our web site at www.transact-tech.com is your on-line portal to obtaining technical
assistance with your TransAct printer. Click on TransAct link and then the Technical
Support link to find documentation for your TransAct
®
EPIC 630 printer, including a
current copy of this Programmer’s Guide featuring:
o
Command codes and descriptions.
o
Character fonts.
o
Printer features.
o
Communication specifics.
Other utilities available include a font utility, a color converter and a terminal application
for communicating with your printer, as well as the following drivers and utilities:
Windows 95/98/Me Print Driver with Documentation
Part No. Not Yet Available
Windows NT 4.0 2K and XP Print Driver
Part No. Not Yet Available
OPOS Drivers with Documentation
Part No. Not Yet Available
Master Character Set Definitions
Part No. 100-9785
Our on-line support site also includes a convenient e-mail assistance request form,
where you can submit support requests 24 hours a day, and receive a return contact
from a TransAct support technician during regular business hours.
#
! ##
Live telephone support is available Monday through Friday from 8 AM to 5 PM Eastern
US time, excluding holidays. We can provide general information about programming for
your TransAct
®
EPIC 630 printer, technical support, documentation, or assistance in
sending a printer for service. To obtain telephone support, call TransAct's TransAct
Facility at (607) 257-8901 and ask for Technical Support. To help us serve you faster,
please have the following information ready when you call:
•
The Model Number and Serial Number of the printer.
•
A list of any other peripheral devices attached to the same port as the printer.
•
What application software, operating system, and network (if any) you are using.
•
What happened and what you were doing when the problem occurred.
•
How you tried to solve the problem.
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