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FAQ’s
1.
Hardware’s are not of correct size.
In GMC / Chevrolet truck model 2006 & up, customer needs to reuse the factory body bolts to install the bracket. If your vehicle is not
GMC / Chevrolet 2006 & up, ensure that holes are not partially covered with any plastic grommet or rust? If it is, remove the plastic
grommet & rust from the thread holes & re-try the installation.
2.
Mounting Bracket are not getting Installed properly.
In some cases Illustration images shown in Installation manual may not be the exactly same as per actual vehicle images ,also if Driver /
Passenger side mounting brackets are very identical in the design, suggest referring Parts Identification guide to avoid fitment issue.
3.
Products are thumping / rattling after installation.
Ensure that all required mounting brackets / hardware’s are installed & tighten correctly. Suggest using white lithium / regular grease
between the metal to metal contact surfaces.
4.
Side Bar is not aligning with vehicle / Step Pads are not aligning with vehicle doors.
Side bar may be interchanged or mounting brackets are not installed at the correct position in the vehicle. Refer Parts identification guide.
5.
Missing / Excess Hardware.
Recheck hardware count as per the part list.
6.
Product not installing properly.
Ensure make model year, cab length and bed size of your vehicle is listed in the application. All installation steps are followed correctly.
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PRODUCT CARE
Periodically check the product to ensure all fasteners are tight and components are intact.
Regular waxing is recommended to protect the finish of the product.
Use ONLY Non-Abrasive automotive wax.
Use of any soap, polish or wax that contains an abrasive is detrimental and can scratch the
finish leading to corrosion.
Aluminum polish may be used to polish small scratches and scuffs for
Stainless Steel finish.
Mild soap may be used to clean the product for both
Stainless Steel and Black finish.
Keystone Automotive Operations Inc. (KAO) warrants this product to be free of defects in material and workmanship at the time of purchase by the
original retail consumer. KAO disclaims any other warranties, express or implied, including the warranty of fitness for a particular purpose or an
intended use. If the product is found to be defective, KAO may replace or repair the product at our option, when the product is returned prepaid,
with proof of purchase. Alteration to, improper installation, or misuse
of this product voids the warranty. KAO’s liability is limited to repair or
replacement of products found to be defective, and specifically excludes liability for any incidental or consequential loss or damage.
