MultiSat Control Panel Owner’s Manual
61
Chapter 5 - Troubleshooting
Five Simple Checks
If you are experiencing a problem with the MCP, perform the five
simple checks below.
Is the antenna set to manual satellite switching?
If you cannot switch satellites using the receiver’s remote control, the
antenna might be set up for manual switching. If the system is
configured for DIRECTV TriSat mode, refer to
Mode - TriSat Only” on page 45
for details on selecting the Automatic
Sat Select mode. If the system is configured for a pair of satellites in
DualSat mode, simply turn the antenna off, then back on. In DualSat
mode, the antenna enters manual switching whenever you press an
MCP button to manually select a satellite.
Has the receiver downloaded the Program Guide?
If the receiver hasn’t downloaded the entire Program Guide from the
satellite during startup, a “Channel Not Available” message might
appear on the TV. Make sure the antenna is tracking the 101 satellite
and wait for the Program Guide to load. It might take 20 minutes to
complete.
Is the selected channel carried on a different satellite?
If you select a channel on the receiver, but the wrong programming or
no programming appears on the TV, that channel might be carried on
a different satellite from the one the antenna is currently tracking. Try
switching to another satellite.
TIP:
For your convenience, KVH provides a list of HD channels, and the
DIRECTV satellites that carry them, on our web site at
.
Is the receiver configured for an “Oval, 3 LNB” dish type?
To receive channels from three DIRECTV satellites in TriSat mode, the
receiver needs to be configured for an “Oval, 3 LNB” dish/antenna
type. Refer to your receiver’s manual for details on viewing and
changing the receiver’s dish type setting.
Is the MCP connected properly to the TracVision system?
Check the rear panel of the MCP and ensure all cables are connected
properly. Also be sure the TracVision system is turned on; the MCP
receives its power from the TracVision system.
