TU600A
Trackunit TU600A, Technical Manual v1.1, June 2021
Page 22
When contacting technical support, please be prepared to provide the information listed below:
Minimum Information Required for Technical Assistance
If you or a user reports difficulty with a TU600A unit (i.e. no GPS fixes, not communicating, LED
not working, etc.), it is helpful to retrieve directly from the unit all current configuration settings and
the message log data etc., that is accessible by the technical support when they receive the
following information about the unit.
2.
Unit Serial number
Return Merchandise Authorization – RMA
1. If you experience defects in your product, please contact our customer support at:
or phone
+45 96 73 74 00
Your inquiry will be processed by our support team and a support ticket number will be created
in our system. You will receive your ticket number by email.
2. In case your hardware needs to be sent to us you will receive an RMA form by email from our
support team that you must fill out.
Print out the RMA and pack it together with the faulty product and send both to the following
address:
Trackunit APS
Gasvaerksvej 24, 4 sal
DK-9000 Aalborg
Denmark
Attention: Service
Specifications
The product specifications are described below.
Product specifications
The TU600A unit is a (GSM/GPRS quad-band-unit and a combined LTE M1 / NB IoT multiband
unit) with GPS, integrated antennas, acceleration sensor, 2Mbyte SPI flash and a backup battery
Connections:
Operational voltage (supply voltage):
12 – 48 V DC
Absolute maximum voltage range:
8 – 58 V DC continuous
Standby consumption (GSM/LTE M1/NB IOT-
receiver active)
10 mA / 7 mA (average at 12V / 24V)
Consumption during charging on an empty battery
225 mA / 115 mA (max at 12V / 24V)
Standby time on the backup-battery
2-4 days