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Who do I contact if I need help?
If you have any questions or want to report a fault,
contact TPG Support on 13 14 23. Alternatively, ask our
TPG Community at
https://community.tpg.com.au
.
Can I plug the nbn™ connection device
into a power board?
Plugging the nbn™ connection device into a fixed power
outlet will give you a more reliable connection. If this isn’t
possible, you can use a double adaptor, extension cord
or power board, as long as these are safe.
Are the nbn™ connection device and its
cables safe?
Yes. The nbn™ connection device only uses fixed
connections, which are not designed to give off any
wireless radiation. However, as the cables conduct
electricity, you should never disconnect, bend or
tamper with them.
What if I accidentally damage nbn™
supplied equipment?
You’ll need to contact TPG Support to have it repaired
or replaced (charges may apply).
What happens to the nbn™ connection
device and other equipment if I move?
All nbn™ supplied equipment is the property of nbn
and should not be removed from the home in which it’s
installed. Speak to TPG to relocate your service to your
new address.
I’ve moved to a house that already has
an nbn™ connection device – how do I
get it working?
Contact TPG to register an NBN Bundle service at your
new address.
Common Questions