3
Keep in mind:
The safety, ease of access and other considerations your
nbn™ installer will need to be aware of in relation to the
location of your existing telecommunications infrastructure.
Please also advise the installer if you’re aware of any heritage
requirements or restrictions.
Please talk to your installer if you’d like your installation done
in a particular way - there may be associated charges in
some circumstances.
Phone and data cables can’t extend outside or between
buildings, as they are susceptible to lightning and are a
potential hazard.
What if I can’t be there for my
appointment?
You can request to reschedule your installation
appointment via
www.tpg.com.au/install
at least 3 working days before the scheduled
installation appointment.
Alternatively you can ask someone you trust (who is
over 18) to give access to all areas of your property.
Remember, they may need to make decisions about
the installation, so they need to be present for the
whole installation
.
On the day of installation
• When your nbn™ installer arrives, check their ID
before giving them access to your property. Your
installer will discuss with you where the equipment
is going to be installed.
• The standard installation will include connecting your
existing copper phone cable to an nbn™ Distribution
Point Unit (DPU) in a pit close to your premises.
• The standard installation could take up to two hours.
B
A
C
POWE
R
WALL
SOCK
ET
GATEW
AY
RESE
T
nbn™ Connection Device
nbn™ Power Cord
nbn™ Telephone Cable
Equipment supplied by nbn™
Ethernet Cable
Wi-Fi Router
Power Cord
Equipment supplied by TPG