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WELCOME TO TPG AND THANK YOU 
FOR CHOOSING TPG NBN SERVICE!

When will my service be installed?

 

The standard NBN installation timeframe is 2-30 
business days, however in many cases it can be earlier 
depending on the infrastructure at your premises. 
You can also check the progress of your installation at 

www.tpg.com.au/install

Before you start, consider the following:

 

• Plugging in the nbn™ connection device will    
   disconnect your existing phone, internet and alarm    
   services. This means you’ll need to have an alternative   
   form of communication handy during setup – like a   
   charged mobile phone. 
• If you rely on a safety-critical device like a medical, fire   
   or security alarm, check with your device provider/s  
   that these will work on your new plan, or whether you’ll  
   need to find an alternative solution. 
• Non-compatible devices, such as old phones, faxes  
   and alarm services, will not work on your new plan and  
   should be disconnected from all telephone wall sockets  
   before you set up the nbn™ connection device. 
• Devices connected to your new phone or broadband  
   service will not work during a power blackout,   
   so it’s important you have an alternative form of  
   communication handy (such as a charged mobile phone).

Locating your telephone wall socket

 

An important first step to setup is locating a telephone 
wall socket in your home. 
 

1. Which telephone wall socket is the right one? 

It’s most likely the socket that currently connects to your 
phone or internet service. Ideally, it will be located only a 
short distance from a power outlet

2. What if I have multiple telephone wall sockets
in my home?

 

You’ll know that the correct one is connected when the 
Connection Light and Broadband Light on the nbn™ 
connection device turn solid blue. 

3. What if I have an older-style telephone wall socket? 

If you have a telephone wall socket (like the one pictured 
below), you’ll need to purchase an adaptor to connect to 
your nbn™ Connection Device. These can be found at 
most hardware or electronics stores.

4. What if I don’t have a telephone wall socket? 

To connect to your nbn™ plan via an FTTC connection, 
it’s vital you have a telephone wall socket installed. If you 
don’t, or only have a cable wall socket (e.g. for Foxtel), 
contact us on 13 14 23.

To help you to prepare for your upcoming installation appointment, this booklet explains 
how you will be connected to the nbn™ and the decisions you need to make prior to the 
installation of the nbn™ equipment.

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