background image

Basic Troubleshooting Guidelines

Please check the internet connection status at the Network Map.

Содержание Archer AX10

Страница 1: ......

Страница 2: ...Content 1 Product Overview 2 Advanced Addition Features 3 Package Content 4 Router Physical Setup 5 Quick Setup 6 Wireless Setting 7 Modify HSI Setting Change Domain Work Order 8 Basic Troubleshooting...

Страница 3: ...Product Overview...

Страница 4: ...Overview AX1500 Next Gen Wi Fi 6 Router Faster AX Wi Fi speeds up to 1 5 Gbps Ultra Low Latency by AX Tech Connect More Devices with OFDMA Responsive Processing with 1 5 GHz Triple Core CPU Full Gigab...

Страница 5: ...Wi Fi standards Hardware Ethernet Ports One Gigabit WAN Port four Gigabit LAN Ports Hardware 1 5 GHz Triple Core CPU Buttons WPS Wi Fi Button Power On Of Button Reset Button Antennas Four External An...

Страница 6: ...Front View...

Страница 7: ...LED INDICATORS Power on off indicator...

Страница 8: ...BackView...

Страница 9: ...Advanced Addition Features...

Страница 10: ...e Open VPN and PPTP VPN connection Airtime Fairness Balances bandwidth of connected devices to improve overall throughput and efficiency Smart Connect Intelligently switches each device s connection t...

Страница 11: ...ption One touch WPA wireless security encryption Easy ON OFF Turn ON or OFF wireless function using the WiFi button Power ON OFF Conveniently power ON or OFF your router as required Hassle free Manage...

Страница 12: ...and visitors Access Control Establishes a whitelist or blacklist to allow or restrict certain devices to access the internet Parental Controls Restricts internet access time and contents for children...

Страница 13: ...Package Content Archer AX10 AX1500 Wireless Dual Band Gigabit Router RGW RJ45 Cat 5e Ethernet Cable Power Adapter Quick Installation Guide...

Страница 14: ...2 minutes for it to restart 3 Connect the power adapter to the router and turn on the router 4 Verify that the hardware connection is correct by checking the following LEDs Note Note If the 2 4GHz LE...

Страница 15: ...For your security and best performance please i Do Not locate the modem router in the place where it will be exposed to moisture or excessive heat ii Keep away from the strong electromagnetic radiati...

Страница 16: ...Quick Setup...

Страница 17: ...SSID Network Name and Wireless Password printed on the label at the bottom of the router Click the network icon of your computer or go to Wi Fi Settings of your smart device and then select the SSID...

Страница 18: ...ws Mac OS or UNIX OS with a Web browser such as Microsoft Internet Explorer Mozilla Firefox or Apple Safari 2 Launch the web browser then key in the URL http tplinkwifi net or http 192 168 1 1 then cl...

Страница 19: ...Quick Setup Follow the step by step instructions to complete Quick Setup configuration 4 Select your TimeZone then click Next...

Страница 20: ...et Service Mode Internet ServiceType VLAN HSI VLAN VoBB TM Retail Celcom 2 Celcom 2 Home 623 825 CTSB Retail Celcom 1 Celcom 1 Home 101 201 CTSB Biz Celcom 1 Celcom 2 Biz 601 201 SACOFA Retail Celcom...

Страница 21: ...Quick Setup 6 Key in the Username and Password as per details given inthe Work Order then click Next...

Страница 22: ...Quick Setup 7 You can change the default SSID and password as preferred by the customer then click Next...

Страница 23: ...Quick Setup 8 Connection TestInProgress Please wait...

Страница 24: ...Quick Setup 9 Connection Success Click Next...

Страница 25: ...Quick Setup 10 Once completed the page as below will be displayed Now you can enjoy the internet service...

Страница 26: ...Wireless Setting...

Страница 27: ...t allows each of the router s wireless bands to use the same wireless settings The router can balance network demand and assign devices to the optimum band 2 Enable Disable WiFi network 3 Change WiFi...

Страница 28: ...tting Basic WiFi for Guest You can offer to the customer to create dedicated WiFi network for their guest 1 Please key in the preferred WiFi SSID and the password for guest as given by the customer 2...

Страница 29: ...Modify HSI Setting Change Domain Work Order...

Страница 30: ...to the Public Dynamic IP For On Site Installation Change Domain work order you just need to modify the setting from the existing configuration domain xxxxx celcomhome to the new domain xxxxx celcomfir...

Страница 31: ...the account already assigned with Public Dynamic IP Click Network Map check the Internet IP Address Value The IP range for Public IP should start with 183 171 xxx xxx The IP range for Private IP shoul...

Страница 32: ...Domain IMPORTANT NOTES We do not provide any settingat the customer s additional equipment CCTV Alarm SmartHome etc Please advice customer to contact their equipment vendor provider for further assis...

Страница 33: ...Basic Troubleshooting...

Страница 34: ...BasicTroubleshootingGuidelines...

Страница 35: ...Internet LED is Orange please check the Internet configuration Please ensure the setting parameter Username Password are key in correctly If the Internet LED is Orange please check the BTU ONT Port O...

Страница 36: ...connected to the modem router Try to log in to the web management page of the modem router using the default address at http 192 168 1 1 If failed please change the computer settings to obtained an IP...

Страница 37: ...Basic Troubleshooting Guidelines Please check the internet connection status at the Network Map...

Страница 38: ...Guidelines Please check all the parameter value VLAN ID connection type account Username and the Password are correct Tomodify the setting click Internetmenu and you can do the changes here Click Sav...

Страница 39: ...Basic Troubleshooting Guidelines If the service is back to normal connected you can see the symbol tick at the Internet icon and the IP number at the Internet IP Address...

Страница 40: ...hooting Guidelines Reference for the VLAN ID value Access Provider VLAN HSI VLAN VoBB TM Retail 623 825 CTSB Retail 101 201 CTSB Biz 601 201 SACOFA Retail 101 201 Forest City Retail 101 201 Forest Cit...

Страница 41: ...ure the wireless adapter driver is installed successfully and the wireless adapter is enabled You can refer to the relevant document or contact the wireless adapter manufacturer 3 Restart the devices...

Страница 42: ...ct all the devices from the WiFi LAN network then please perform the speed test by using direct cable to the computer The steps can advice customer to reduce the slow connectivity issues 1 Frequently...

Страница 43: ...connect to the Wireless Network please follow the steps below 1 Try to reboot all the devices 2 On device please try to Forget Network or delete the WiFi history or Reset Network Setting then try to...

Страница 44: ...highly recommended to frequently reboot the RGW You can assist the customer to configure the router with Auto Reboot feature To enable this feature please click Advanced System Reboot Reboot Schedule...

Отзывы: