17
6 - Troubleshooting
Questions
Answers
Is it normal for the
glass tray to turn in
either direction?
Yes. The glass tray can rotate clockwise or anti-clockwise,
depending on the rotation of the motor when the cooking
cycle starts.
Can I operate my
microwave whilst it
is empty?
No, never run it empty or with a very small load for a long
period of time, as this will damage the microwave.
Can I open the
door whilst the
microwave is
running?
You can open the door at any point during cooking.
The microwave energy will automatically switch off when
the door is opened, and the time setting will pause until
the door is closed.
Why is my
microwave sparking?
If you see sparks in your microwave, turn it off immediately.
Sparks can be caused by:
metal or aluminium foil that touches the interior of the
microwave, metal from a closing strip or tableware with
metallic edges, recycled paper that contains small metal
particles and aluminium foil that is not correctly covering
the food.
Remove anything from the microwave that may contain
metal. Refer to the Utensils Guideline in this manual for
reference of what containers are microwave safe.
I am trying to cook
eggs and they are
popping. What do
I do?
When you bake or poach eggs, the yolk can pop due to a
build-up of steam inside the yolk membrane. Pierce the
yolk with a toothpick before cooking. Never cook eggs
without first piercing their shells.
My microwave is
taking longer to
cook food than the
cooking guide says.
Variations in the size, shape and weight of your food can
affect cooking times.
Cooking guide times and heat settings should be used
as suggestions to help prevent over-cooking. If you find
the cooking time or temperature is not suited to your
ingredients, adjust accordingly.
Can I operate my
microwave without
the glass tray?
No. If you remove the glass tray you will get poor cooking
results. Ensure that all dishes used in the microwave fit
correctly on to the glass tray.
What does standing
time mean and why
is it recommended?
Standing time means that food should be removed from
the microwave and allowed to ‘stand’ for an additional
time to let it finish cooking.
This is important because with microwave cooking, the
heat is held in the food, not in the oven. Many foods build
up enough internal heat to allow the cooking process to
continue, even after the food is removed from the oven.
Standing time for joints of meat, large vegetables and
cakes is to allow the inside to cook completely, without
overcooking the outside.
Most directions on microwavable food will note how much
standing time is required.
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