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Chapter 1

:

Getting Support

Release 16 STANDARD 1.3 October 2015

Touchstone TG1652G Telephony Gateway User Guide

Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

6

The Touchstone TG1652G Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The TG1652G also provides

802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the
TG1652G provides for up to two separate lines of telephone service.

Installation is simple and your cable company will provide assistance to you for any special
requirements.

Getting Support

If you need assistance with your ARRIS product please contact your cable company.
For additional technical information and product User Guides please visit the ARRIS Support

website at

www.arris.com/consumer

(

http://www.arris.com/consumer

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Содержание TG1652G

Страница 1: ...Touchstone TG1652G Telephony Gateway User Guide Release 16 STANDARD 1 3 October 2015...

Страница 2: ...e all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclai...

Страница 3: ...x 10 Items You Need 11 Getting Service 12 System Requirements 12 Recommended Hardware 12 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 14 What about Security 14 Ethernet or Wireless 15 5 Batter...

Страница 4: ...ws 8 36 TCP IP Configuration for Mac OS X 37 8 Using the Telephony Gateway 38 Setting up Your Computer to Use the Telephony Gateway 38 Indicator Lights for the TG1652G 39 Wiring Problems 39 Patterns N...

Страница 5: ...e Whether you re checking out streaming media downloading new software checking your email or talking with friends on the phone the Touchstone TG1652G Telephony Gateway brings it all to you faster and...

Страница 6: ...provides 802 11a b g n ac wireless connectivity for enhanced mobility and versatility In addition the TG1652G provides for up to two separate lines of telephone service Installation is simple and your...

Страница 7: ...o user serviceable parts inside Refer service to qualified personnel only CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery...

Страница 8: ...When the Telephony Gateway is connected to a local computer through Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the comp...

Страница 9: ...ations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other use...

Страница 10: ...well as high speed data Compatibility Data services DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your cable company Telephony servic...

Страница 11: ...h ends There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway t...

Страница 12: ...mber and cable MAC addresses of the unit printed on a sticker on the bottom of the Telephony Gateway the model number of the Telephony Gateway If the Telephony Gateway was provided by your cable compa...

Страница 13: ...r faster Ethernet Gig E 1000BaseT Windows Windows XP Windows Vista Windows 7 or Windows 8 A supported Ethernet or wireless LAN connection must be available Mac OS System 7 5 to Mac OS 9 2 Open Transpo...

Страница 14: ...nnection to the Internet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system While no system is 100 secure you can use the fol...

Страница 15: ...should run only secured proxies See the security label on your product for the factory security settings If you need to modify the default wireless security settings see Configuring Your Wireless Conn...

Страница 16: ...52G using a wireless radio signal These connections are in addition to the connections supported via Ethernet Note You can use the wireless connection if your computer has a built in or aftermarket pl...

Страница 17: ...of AC power Note For safety and regulatory purposes batteries are shipped outside of the Telephony Gateway and must be installed The TG1652G supports the following battery models Basic backup battery...

Страница 18: ...n and Replacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use t...

Страница 19: ...ficant force Line up the guides on the battery with the slots in the battery bay 3 Push the battery pack into the bay until it seats into place If you are taking the battery out of the Telephony Gatew...

Страница 20: ...of the Telephony Gateway has the ability to provide continued telephone service during power outages The battery backup is not intended to take the place of AC power Use this procedure to install or r...

Страница 21: ...orrectly The battery should slide into the bay without significant force Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery 3 Push...

Страница 22: ...1652G Telephony Gateway User Guide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 22 1 Battery Compartment 2 Receiver Slot 3 Hinge Tab Note Telephony Gateways use a Lithium Ion battery pack...

Страница 23: ...ge 11 Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable compan...

Страница 24: ...g the Telephony Gateway with a wireless device LED indicates Wireless Protected Setup WPS is active 2 Power indicates whether AC power is available to the unit 3 US DS indicates upstream downstream co...

Страница 25: ...utton 2 Telephone 1 connector for the first phone line 3 Telephone 2 connector for the second phone line 4 USB USB host connector future support for external USB devices 5 Ethernet 1 4 connectors for...

Страница 26: ...ce on either side to keep the vents clear Blocking the vents may cause overheating How close are your wireless devices The Telephony Gateway wireless connection range is typically 100 200 feet 30m 65m...

Страница 27: ...ed for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver flat blade or Phillips depending on what kind of screws you use wall mounting bracket...

Страница 28: ...he screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Slip both mounting slots in the back of the mounting bracket ov...

Страница 29: ...ceed to Connecting the Telephony Gateway page 30 Desktop Mounting Instructions 1 Position the Telephony Gateway so that it stands vertically on its base Do not lay it flat on its side air flows freely...

Страница 30: ...do so may result in loss of service and or permanent damage to the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Telephony Gateway s Ca...

Страница 31: ...telephone cable to the telephone port on the back of the Telephony Gateway 2 or 3 Connect the other end to the telephone Configuring Your Wireless Connection The TG1652G ships with wireless LAN securi...

Страница 32: ...ter and the TG1652G 3 In your web browser open the page http 192 168 0 1 to access the wireless router setup The Login screen displays Note The default user name is admin The default password is passw...

Страница 33: ...ell window and type sbin ifconfig and press Enter The wireless interface is eth1 unless there is no Ethernet adapter in which case the interface is eth0 Making Your Parental Control Settings Follow th...

Страница 34: ...click the respective Add button To delete a keyword or web site from the list first click its check box and then click the Delete button Add Keyword Filter Dialog Box Add Web Site Filter Dialog Box A...

Страница 35: ...ystem that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your o...

Страница 36: ...ta Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center Window 3 Click Manage network connections If prompted for a connection choose Local Area Connection...

Страница 37: ...w settings and close the Properties window Then click Close to back out of the remaining setup screens TCP IP Configuration for Mac OS X Follow these steps to configure the Ethernet interface on a Mac...

Страница 38: ...eatures available on the Telephony Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway page 38 Indicator Lights for the TG1652G page 39 Using the...

Страница 39: ...Tel 2 9 Battery Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be short...

Страница 40: ...not connected On Wi Fi enabled Flash Computer activity Off Wi Fi disabled On On hook Flash Off hook Off disabled No AC Power Off Off On On hook Flash Off hook Off disabled Firmware Upgrade normal oper...

Страница 41: ...of the connection speed or swap the meaning speed indication of yellow and green Patterns Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the start...

Страница 42: ...line Description Slow Flash 1 second Off Downstream acquisition in progress On until Upstream acquisition starts Off Downstream acquisition completed Fast Flash 3 second Off Upstream acquisition in pr...

Страница 43: ...hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory defaults You...

Страница 44: ...October 2015 Touchstone TG1652G Telephony Gateway User Guide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 44 3 Press the Reset button the Power light should turn on immediately Note If th...

Страница 45: ...hts The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your cable company for assistance Check your cable connections Connectors should be tight The coax...

Страница 46: ...es and microwave ovens If you cannot remove the interfering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the Web site you are vis...

Страница 47: ...lit go to the next step 4 Is the phone plugged directly into the Telephony Gateway Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled Tel 1 for line 1 and Tel 2...

Страница 48: ...nd a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP pr...

Страница 49: ...networks a master headend often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a commo...

Страница 50: ...A standard 8 conductor modular connector commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and...

Страница 51: ...prises Inc 2015 All Rights Reserved 51 may refer to this as the return path or reverse path W WEP Wired Equivalent Privacy A common standard for encrypting data sent over a wireless LAN WPA Wi fi Prot...

Страница 52: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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