Appendix A
Notices
Service/Support
To obtain service under this warranty, contact U.S. Robotics
Corporate/Systems Support as described below. Be sure to
have the product’s serial number handy if you call, or send
copies if you are contacting us by mail.
Contacting USR
Check the Cor/ Sys Customer Support card that came with your
Modem pool for information about how to contact us.
If the support representative determines that you should send
your equipment to USR for service, you will be given a Service
Repair Order (SRO) number to help us keep track of your
warranty request. Once you have received your SRO number,
take or mail the product, postage prepaid, to U.S. Robotics at
the above address. Include proof of the date of purchase.
IMPORTANT:
If you ship your unit, pack it securely, be sure
your SRO number is visible on the outside of the package, and
ship it charges prepaid and insured.
