15-2
About call forwarding and routing lists _______________________
Strata CS provides two ways of receiving your calls at a phone other than your own, ensuring
that you do not miss important calls when you are away from your desk:
!
Call forwarding.
Your incoming calls ring at another phone. You can use another
extension or an external number (for example, your home phone number). Click
Tools
> Call Forwarding
to forward your calls to another number (see “Forwarding calls” on
!
Routing lists.
Your incoming calls try a series of phone numbers until you answer at one
of them. Open the Routing Lists folder to create routing lists (see “Using routing lists”
on page 15-7).
For more information about working with Strata CS calls and ViewPoint at a remote location,
see Chapter 6.
Call forwarding and Where I Am
When you forward your calls, you change a Strata CS active setting called
Where I Am
. This
setting specifies the phone (extension or external number) that rings when you receive incoming
calls. By default,
Where I Am
is your Strata CS station. You can change
Where I Am
in the
following ways:
!
Forward your calls.
Where I Am
becomes the number to which your calls are
forwarded. See the next section, “Forwarding calls.”
!
Select a personal status with a unique Where I Am number.
Where I Am
becomes the
number specified in the personal status preference. See Chapter 9.
!
Change your active settings directly.
Where I Am
becomes the number you specify.
See “Personal status and your active settings” on page 9-9.
To view your current
Where I Am
location, choose
Tools > Active Settings
.
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