Toshiba STRATA CIX Remote Call Control, Руководство администратора

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Troubleshooting
Feature Interaction
30
RCC Administrator Guide 06/09
Ignore Call
On an incoming call comes through, Ignore Call option is offered in the
Communicator’s Invitation popup dialog box. In OCS, this feature is not integrated
with RCC per the Microsoft specifications. When the user makes a selection, the
“invitation” dialog box will disappear and an alert sent to the OC is stopped. The
Strata CIX extension will still be alerting. User can select DND on the phone to stop
the call presentation.
Set DND
When a call Delivered, Set DND is offered in the Communicator’s Invitation popup
dialog box. In OCS, this feature is not integrated to RCC as specifically mentioned in
the Microsoft document. Upon selection by the user, the “Invitation” dialog box will
disappear and the alert sent to the OC is stopped. The CIX extension will still be
alerting. User can select DND on the phone to also activate DND on the Strata CIX
extension.
Intercom
Voice Announce is a popular intercom feature. However, the Strata CIX when
terminating an incoming call, skipped sending out the “Call Delivered” event
notification to the OCS RCC server. Therefore, the screen-pop of an incoming call
dialog box will not be displayed at the OC device.
To use the RCC capability, the phone should be configured to “Tone First” instead of
“Voice First.”
Advanced CIX Telephony Features
Since OCS/OC only supports limited basic Telephony features, call features that are
not supported by Microsoft, such as Call Intrusion, Divert Call, Paging, and
Conference may not be handled with conversation dialog and correct presence status
in the MOC for that call session. The user may have to manually close the OC’s dialog
boxes.