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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (

TAIS

)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY 
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE 
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE 
SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION 
FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR 
DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software 
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, 
distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the 
Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, 
against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the 
Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the 
software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain 
the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices 
contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the 
software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes 
a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from 
attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein 
will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS 
DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD 
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS 
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET 
YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE 
SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO 
YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR 
REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, 
SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY 
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR 
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU 
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the 
United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or 
order, is prohibited. 

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and 
Software Documentation and Technical Data related to Commercial Items.  Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights 
therein are restricted pursuant to, the vendor’s commercial license. 

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way 
be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no 
waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with 
rights to enforce the Agreement with respect to supplier’s software.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU 
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR 
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697 
United States of America

DSD 020905

5932

Содержание STRATA CIX Remote Call Control

Страница 1: ...TOSHIBA Telecommunication Systems Division Remote Call Control Administrator Guide June 2009 ...

Страница 2: ...iba America Information Systems shall not be liable for any commercial losses loss of revenues or profits loss of goodwill inconvenience or exemplary special incidental indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURP...

Страница 3: ...PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOW...

Страница 4: ...g the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the wa...

Страница 5: ...ements 2 Considerations 3 System Architecture 4 Features 6 Product Features 6 Telephony Services 6 Chapter 2 Licenses Chapter 3 Software Installation Installation Checklist 11 Install RCC on an Existing MAS 12 Upgrading the RCC Software 15 Chapter 4 Configure MS OCS and RCC Chapter 5 Configure Users Chapter 6 Troubleshooting Feature Interaction 29 ...

Страница 6: ...ng ii RCC Administrator Guide 06 09 Limited Call Features 29 Single Line Telephone Model 29 CO Line Key 29 Ignore Call 30 Set DND 30 Intercom 30 Advanced CIX Telephony Features 30 Troubleshooting 31 RCC Service 31 OC 35 NT Service 35 ...

Страница 7: ...scribes details regarding RCC and Microsoft Office Communications Server Chapter 2 Licenses contains information regarding obtaining the appropriate RCC licenses Chapter 3 Software Installation Chapter 4 Configure MS OCS and RCC contains procedures to configure the Office Communications Server Chapter 5 Configure Users contains procedures to configure User accounts Chapter 6 Troubleshooting ...

Страница 8: ...r 2007 Technical Overview Microsoft Office Communications Server 2007 Standard Edition Deployment Guide Note The above Microsoft documents can be found on the Microsoft website Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to impor...

Страница 9: ...d However if you are using RCC with the Strata CIX it can be configured to support this features Remote Call Control RCC RCC is a SIP based server that connects the Strata CIX Telephone System to the Microsoft OCS 2007 The two main advantages of using the RCC server are to complete telephone call handling and for enhanced telephone presence The Microsoft Office Communicator OC client is a Microsof...

Страница 10: ...igned to monitor Strata CIX extensions devices The RCC installation will install the JRE 1 60_03 distribution The web based administration console provides configuration of RCC parameters necessary for interfacing to OCS and the Strata CIX The RCC installation also distributes the Apache Tomcat web server so there is an embedded web server for the admin console The web based admin console is teste...

Страница 11: ...ollowing are considerations when installing the RCC server The RCC software must be installed on a MAS or MicroMAS Networked OCS RCC software plus Unifier software is not supported The RCC software is compatible with Microsoft OCS 2007 MS OCS 2007 R2 is not currently supported ...

Страница 12: ...r business processes team and workgroup collaboration to a new level with the integration of the Remote Call Control application with the Strata CIX and Microsoft OCS Remote Call Control was the PBX integration mechanism that initially shipped with Microsoft Live Communications Server 2005 and Office Communicator 1 0 Microsoft has now extended this integration to OCS 2007 and Office Communicator 2...

Страница 13: ...Overview System Architecture RCC Administrator Guide 06 09 5 OCS 2007 Strata CIX OC with RCC enabled RCC CSTA CSTA SIP LAN Exchange 2007 ADS digital OC with RCC enabled Soft IPT PSTN Internet Data ...

Страница 14: ... Presence Microsoft Office System integration Click to Dial service and user telephony presence status is available from within Microsoft Office and Outlook applications Consult the Microsoft Solutions provider regarding this integration Multi nodes Optional Unifier can be installed to support Multiple Strata CIX nodes configuration Telephony Services The following are the Telephony Services suppo...

Страница 15: ...r to the Price book or product bulletin for the Part number description Initial system license package had been set up to make your order easy To generate a license from FYI Refer to Chapter 3 Licenses of the Strata CIX Programming Manual Vol 1 for instructions on generation a license from FYI To register a license Upload and activate the license obtained from FYI using Network eManager Refer to t...

Страница 16: ... license using Network eManager RCC needs to be restarted To restart RCC use the RCC web GUI by clicking Start Programs TOSHIBA RCC Admin then click RCC Service from the Left pane The Window shown below will display Then click the restart button on the right hand side above the configuration title bar shown below ...

Страница 17: ... You can view license information from the RCC web GUI by clicking Licenses on the left pane and then select License information If there is valid license the license details will be shown If not it will display no license information on the right pane ...

Страница 18: ...censes Features 10 RCC Administrator Guide 06 09 Note If there is no license a user starting Office Communicator with RCC option will get the indicator that there is No Phone System Connection shown below ...

Страница 19: ...munications Server OCS 2 Install and deploy Microsoft Office Communicator on users PC s 3 Install and deploy Toshiba CIX 4 Deploy CIX phones 5 Set up the I O Device Port using Network eManager see page 22 6 Install Strata RCC software 7 Generate RCC licenses 8 Configure OCS and Strata RCC software 9 Configure users Use Microsoft documentation for steps 1 and 2 above and Toshiba CIX documentations ...

Страница 20: ...CIX Applications and Utilities The installation will install the RCC and the Apache Tomcat as the web server and the appropriate JRE distribution To install the RCC software 1 Download the software from Internet FYI Software Strata Sys CIX Applications Utilities 2 Double click setup exe to start the installation and follow the screens as described below 3 Click Next to start the installation shown...

Страница 21: ...e Installation Install RCC on an Existing MAS RCC Administrator Guide 06 09 13 4 Click Next to accept the default installation directory shown below 5 Click Install to proceed with the installation shown below ...

Страница 22: ...Software Installation Install RCC on an Existing MAS 14 RCC Administrator Guide 06 09 6 Click Finish to restart the PC shown below ...

Страница 23: ...e MAS then follow the steps below to upgrade to a newer version CAUTION Do not install the new version of RCC software without stopping the Apache Tomcat and ccagent RCC services Then remove the existing version of RCC software from the MAS To stop ccagent and Apache Tomcat services 1 Click Start Settings Control Panel Then click Administrative tools 2 Click on Services ...

Страница 24: ...with ccagent and Apache Tomcat To remove the existing RCC software 1 Click Start Settings Control Panel Then click Add or Remove Programs The Add or Remove screen displays 2 Select the RCC Software then click Remove 3 Install the new version of RCC software Follow the procedures on Install RCC on an Existing MAS on page 12 ...

Страница 25: ...tions Server OCS 2007 must be configured to statically route messages for it to communicate with the Strata RCC Server To configure Microsoft Office Communications Server 1 From the start menu select Programs Administrative Tools and open Office Communications Server 2007 screen shown below ...

Страница 26: ...Depending on the Server installed from the left pane right click on the Server name under the Standard Edition Servers heading or Enterprise Edition Servers heading Note The Server name is the one directly under the Server name 3 Right click your server name then select Properties Front End Properties as shown below ...

Страница 27: ...Configure MS OCS and RCC Upgrading the RCC Software RCC Administrator Guide 06 09 19 4 The Front End Properties screen displays Click the Host Authorization tab shown right ...

Страница 28: ... add the RCC Server IP address The Edit Authorized Host screen displays shown right 6 Select the IP address radio button and enter the IP address of the MAS where the RCC resides 7 Check the boxes Throttle As Server Treat as Authenticated 8 Click OK You will now see the IP address in the Host Authorization box ...

Страница 29: ...Configure MS OCS and RCC Upgrading the RCC Software RCC Administrator Guide 06 09 21 9 Click the Routing tab 10 Click the Add button ...

Страница 30: ...ter the IP address of the MAS where the RCC resides Select TCP as the Transport The Port is the SIP port used for OCS and RCC Default is 5060 Check the box Replace host in request URI 12 Click OK 13 Click OK again in the Front End Properties box to close Set up I O Device Port using Network eManager 1 Click System I O Device 2 Click the LAN Device tab 3 Enter the Server Port No in Parameter 4 This...

Страница 31: ... Upgrading the RCC Software RCC Administrator Guide 06 09 23 4 Click Submit To configure the RCC server The RCC server can be configured via the web based administrator console 1 Click Start Programs TOSHIBA RCC Admin console ...

Страница 32: ...for the SIP communication with Microsoft OCS Listening Port Port number for SIP communication with Microsoft OCS Transport Transport protocol used for communication with Microsoft OCS default is TCP CSTA Call Control IP IP address of CSTA communication interface for the Strata CIX CSTA Call Control Port Port number of CSTA communication interface the Strata CIX This should be the port number creat...

Страница 33: ...st have an account programmed in the Active Directory server For more information please refer to the Microsoft documentation at http www microsoft com uc products ocs2007 mspx To program a user account From the Start menu click Programs Administrative Tools Active Directory Users and Computers ...

Страница 34: ... user account 1 Click the User folder to display the Users list 2 Double click the User in the User list for the User Properties shown right 3 Click the Remote control tab 4 Check Enable remote control 5 Select the Communications tab then select the Configure button The User Options screen displays ...

Страница 35: ...Users Upgrading the RCC Software RCC Administrator Guide 06 09 27 6 Select Enable Remote Control radio button 7 Program the server URI for the Strata RCC Server and the user URI for the extension to be monitored ...

Страница 36: ...This page is intentionally left blank ...

Страница 37: ...el The call status of the PDN will be published and reflected on the enhanced presence indicator of the Office Communicator in RCC mode CO Line Key For small Key Telephone Systems it is popular to have CO Line appearance that can be selected from the key telephone Instead of using ARS LCR features these users simply press the CO Line button to start or receive a PSTN call However CO Lines are shar...

Страница 38: ...ion dialog box will disappear and the alert sent to the OC is stopped The CIX extension will still be alerting User can select DND on the phone to also activate DND on the Strata CIX extension Intercom Voice Announce is a popular intercom feature However the Strata CIX when terminating an incoming call skipped sending out the Call Delivered event notification to the OCS RCC server Therefore the sc...

Страница 39: ...following 1 The RCC service may not be configured properly with the correct Strata CIX IP address and the CSTA Port Make sure these two are correct and the Strata CIX has the CTI license 2 Make sure the Windows Firewall is turned off on the PC that runs the RCC service 3 Make sure the RCC service license is valid 4 Check the OCS server s Front End Properties by right clicking on the OCS Server nam...

Страница 40: ...Troubleshooting Troubleshooting 32 RCC Administrator Guide 06 09 The following screen displays ...

Страница 41: ...CC Administrator Guide 06 09 33 5 Make sure the Routing and Host Authorization are set up with correct IP addresses of the PC where the RCC service is running Click the Routing tab and then the Edit button The following screen displays ...

Страница 42: ...Troubleshooting Troubleshooting 34 RCC Administrator Guide 06 09 From the Front End Properties screen also click the Host Authorization tab then Edit ...

Страница 43: ...the next time OC runs 3 Go to the Server that has Active Directory running open a Command Prompt change directory to CD C Program Files Microsoft Office Communications Server 2007 Server Core Type Abserver exe RegenUR then Enter Wait for about 5 minutes for this operation to complete Type Abserver exe SyncNow then Enter Wait for about 5 minutes for this operation to complete Doing this step enable...

Страница 44: ...This is the last page of this document ...

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