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Strata CTX Standard Telephone User Guide October 2002

Account Code Calls

Advanced Operation

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be
verified or non-verified, depending upon the application, but in either case, the caller must enter a
code before proceeding.

➤

To dial using Forced Account Codes

1.

Place a call in the normal method.

If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialling the
telephone number alerting you to enter the Account Code.

2.

Enter the account number.

When the number of digits designated for account codes is entered, the number is then checked
against the verified list, if chosen, and the call will continue as normal. If the number of digits entered
for the account code is not reached or the verified code does not match, then re-order tone is heard and
the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 999.
See your CTX System Administrator for these numbers:

Voluntary Account Codes (Verified/Non-Verified)

Voluntary Account Codes are optional. They can be entered during a call and are used for tracking
selected calls using SMDR call detail recording option.

If the system is set for Verified Account Codes, station users must enter a specific code when entering
the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not
affect the call.

➤

To enter a Voluntary Account Code

Note

It’s a good idea to warn the other party that you will be disconnected momentarily when you
enter the access code. Once the code is entered, you are reconnected.

1.

After accessing an outside line, press

Recall

. Your call is interrupted; you and the other party cannot

hear each other. You hear feature dial tone.

2.

Dial

#46

+ the account code. After the account code is entered, the connection is restored.

1)

999

2)

_______

3)

_______

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Содержание Standard Telephone

Страница 1: ...ns ab 0 25 to 50 kHz probably function mainly in social communication Social signals have their most energy at frequencies less than 40kHz Higher frequency clicks 40 to 150 kHz probably are used primarily in echolocation Peak frequency of typical standardtelephone the highest form of intelligent communication user guide ...

Страница 2: ...October 2002 TOSHIBA Telecoms Division Standard Telephone User Guide Digital Business Telephone Systems Digital Business Telephone Systems ...

Страница 3: ...Ltd Telecomns Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata and Stratagy are registered trademarks of Toshiba Information Systems UK ...

Страница 4: ...Answering a Call 2 Message Waiting 3 Responding to a Message Waiting Indication 3 Turning On Off Message Waiting LED on Another Extension 3 Call Transfer 4 Conference Calls 5 Adding Voice Mail to a Conference 6 Connecting Two Outside Lines 6 Chapter 2 Advanced Operation Account Code Calls 7 Verified Non Verified Account Codes 7 Forced Account Codes 8 Voluntary Account Codes Verified Non Verified 8...

Страница 5: ...roup Pickup 15 Page Internal Call Pickup 15 Call Waiting 16 Direct Inward System Access 17 Do Not Disturb 17 Setting DND for Another Extension 18 Door Lock s 18 Door Phone s 19 Emergency Ringdown 20 Override Calls 20 Busy Override 20 Do Not Disturb Override 21 Executive Override 21 Class of Service Override 21 Privacy Override 22 Paging 22 Answering a Page 22 All Call Page 23 Emergency Page 23 Pri...

Страница 6: ... Telephone User Guide October 2002 iii Contents Store a Station Speed Dial Number 25 Advanced Speed Dial Operation 25 Voice Mail Direct Transfer 26 Other Voice Mail Features 26 Feature Access Codes 27 Notes to Users Index ...

Страница 7: ...iv Strata CTX StandardTelephone User Guide October 2002 Contents ...

Страница 8: ...es connected to a Strata CTX system Organisation This guide is divided as follows Chapter 1 The Basics provides descriptions and operating procedures for all of the features available with standard analog telephones Chapter 2 Advanced Operation explains how to use the features which are available on the standard telephone Notes to Users Index ...

Страница 9: ...rial Bold Represents telephone buttons shows a multiple PC keyboard or phone button entry Entries without spaces between them show a simultaneous entry Example Delete Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range See Figure 10 Grey words within the printed text denote cross references In the electronic version of thi...

Страница 10: ...o check with your CTX System Administrator and make sure you know which features are enabled on your system The feature access codes such as 408 on page 3 can change if they are reprogrammed Again check with your CTX System Administrator regarding codes Ringing Patterns Trunk to station call One second On three seconds Off Station to station call 0 4 seconds On 0 2 seconds Off 0 4 seconds On three...

Страница 11: ...his Recall on Outside Lines Some outside line features such as conferencing or behind PBX operation require recall on the outside line to dial the PBX feature access code or extension numbers To recall an outside line 1 Press Recall After you press Recall you hear dial tone This recalls theToshiba system only 2 Press 45 You hear the PBX dial tone You can now dial a PBX feature access code or exten...

Страница 12: ...devices turn Off the indications after a short delay after you checked all messages 4 To manually turn off your Msg light lift the handset then press 409 Do this step for each message received Turning On Off Message Waiting LED on Another Extension If you call an extension and it is busy or there is no answer you can light that extension s Message Waiting LED and enable that extension to call you ...

Страница 13: ...ave a message or hang up and let the transferred caller leave a message If you hear a long single tone then announce the call over the called phone s speaker 3 Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination To transfer a call directly to Voice Mail VM 1 While on a cal...

Страница 14: ...another station or outside line 3 When the called party answers press Recall If you receive a busy tone or no answer press Recall again to return to the original connection 4 All parties are conferenced 5 Repeat the above steps to add lines to the conference Keep in mind the maximum number of allowed conference parties Note When the master of the conference hangs up control is automatically transf...

Страница 15: ...o the conference 3 Press Recall to reconnect to the original party You can continue to add conference members by pressing Recall and dialling another extension Now all parties in the conference can listen to or record a message to this voice mailbox Only the Master can control the VM with touchtones Connecting Two Outside Lines 1 While talking on an outside call press Recall You hear dial tone 2 D...

Страница 16: ...ed in the system as a fixed length default is six digits and are recorded by the system along with the details of the calls which can be printed on a Station Message Detail Recording SMDR report Verified Non Verified Account Codes If programmed for Verified Account Codes the system checks the account code you entered against a list created by the CTX System Administrator The code you enter must be...

Страница 17: ...r tone is heard and the call is rejected You can bypass Forced Account Code requirements with three emergency numbers including 999 See your CTX System Administrator for these numbers Voluntary Account Codes Verified Non Verified Voluntary Account Codes are optional They can be entered during a call and are used for tracking selected calls using SMDR call detail recording option If the system is s...

Страница 18: ...for the party to answer If you do not pick up the handset within recall timeout 5 to 60 seconds after a connection is made you hear a muted ring for another 30 seconds then the call disconnects To cancel Automatic Busy Redial Lift the handset and press 442 Automatic Callback When you reach a busy station you can set Automatic Callback to have the system monitor the busy extension and notify you wh...

Страница 19: ...e account code or override codes that were used To cancel ACB Lift the handset and press 431 Call Forward System System Call Forward which is set in Programming automatically directs calls to a predefined location such as Voice Mail See your CTX System Administrator to determine which type of Call Forward you have as well as the Call Forward location Station Station Call Forward assigns Call Forwa...

Страница 20: ...o your extension to a destination outside the system You can change your forwarding destination from outside the system using the DISA feature See your CTX System Administrator for DISA telephone numbers and security code access Call Forward Settings Call Forward All Calls Forwards all calls immediately Call Forward Busy Do Not Disturb Forwards calls immediately when your extension is busy or in D...

Страница 21: ... as Destination If the destination is an outside number press after entering the destination The CTX accepts destination numbers of up to 32 digits Timer This is a two digit entry representing how long 8 to 60 seconds your telephone should ring before forwarding the call If you enter one digit you must press after entering the single digit Pass Code A four digit code established by system programm...

Страница 22: ...ass Code Tone Dest No Tone Timer Tone Busy No Answer Lift handset press 6042 ext no Pass Code Tone Dest No Tone Timer Tone Cancel Lift handset press 6052 Tone ext no Pass Code Tone Call Forward Incoming Line Call Set for Another Station All Calls Lift handset press 6014 Tone ext no Pass Code Tone Dest No Tone Busy Lift handset press 6024 Tone ext no Pass Code Tone Dest No Tone No Answer Lift hands...

Страница 23: ...d it is not retrieved it will recall to the parking station and one of the following occurs If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station If your station is busy the parked call camps on To park a call 1 While on a call press Recall 33 2 Specify the Park Orbit by doing one of the following Enter a valid extension Press ...

Страница 24: ...eature picks up Internal station to station Group Page and All Call Page calls If these types of calls occur at the same time the pickup priority is station to station and then Page calls in the order of occurrence In some systems this feature can be applied to pick up All Call Page exclusively To perform Call Pickup 1 Lift the handset 2 Enter a code from the following table Table 2 Call Pickup Fe...

Страница 25: ...n does not have an extension button available to receive the call two camp on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by disconnecting or transferring the current call Hang up or transfer the existing call the camped on call rings your station For Calls On Hold Dialling Description Local Retrieve 5 ...

Страница 26: ...nother number while the station is still ringing press and repeat Step 2 Do Not Disturb If your station is in Do Not Disturb DND mode internal external and transferred calls do not ring your station and Off hook Call Announce calls are denied You can continue to make calls while in the DND mode When originating a call in DND mode you will hear a short burst of interrupted dial tone followed by con...

Страница 27: ... telephone To deactivate DND for another extension Enter 6192 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This removes DND from the target telephone To change your DND Pass Code Enter 670 hear Entry Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone Door Lock s To unlock a door Press 12 the Door Lock Number se...

Страница 28: ...e maximum for larger systems Check with your CTX WinAdmin programmer to find out the names and locations of your system s door phones and record them below To answer a door phone call Lift the handset while the door phone is still ringing You are connected to the door phone or to pick up door phone calls ringing someone else s phone press extension 5 5 directory number To call monitor a door phone...

Страница 29: ...ber or a group pilot number can be specified as an emergency ringdown destination In a private network the station or pilot number must be in the same network node Remote emergency destination and door phones are not permitted Override Calls The available override features are Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waitin...

Страница 30: ... perform Executive Override After reaching a busy station press 3 You enter a conference with the busy station and the party to whom he was talking The called parties may hear an optional tone signal prior to your entering the conversation If you do not have Override privileges you will camp on Class of Service Override By dialling a Class of Service Override code a user can change a station s set...

Страница 31: ...pearance to enter their conversations even if the station entering the conversation is not programmed for Privacy Override see Privacy on page 23 Paging Station users can make page announcements to telephones and external speakers Check with your CTX System Administrator to find out the zone numbers for various paging groups To make a Page Announcement to a phones or external speakers 1 Lift the h...

Страница 32: ...ency Page lift the handset and press 37 To make an Emergency Page to a group lift the handset press 38 and enter the Zone number Privacy Privacy controls the ability of more than one person to use the same extension or outside line at the same time Privacy applies to multiple appearances of extensions Phantom extensions outside Lines and outside Line Group buttons The application of Privacy to ind...

Страница 33: ...ion Your CTX System Administrator allocates a block of up to 100 personal speed dial numbers in increments of 10 per phone You can create and change these numbers from your own phone You have exclusive use of them System All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the CTX System Administrator In some cases System Speed Dial w...

Страница 34: ...eed Dial number through administrative software and associate a name with it Advanced Speed Dial Operation Special Characters Speed Dial Numbers may include 0 9 and Pause When using the Access Code input method see above it is also necessary to use to indicate you have finished entering the destination number This creates 14 functions to be input from the 12 buttons on the dial pad Long Speed Dial...

Страница 35: ...call You hear feature dial tone 2 Enter 407 You hear entry tone 3 Enter the VM mailbox number usually the same as the extension number then press The call transfers immediately and your extension becomes idle Other Voice Mail Features Another voice mail feature lets you to include a voice mailbox in a conference call See Adding Voice Mail to a Conference on page 6 For instructions on the Stratagy ...

Страница 36: ...ce number Telephone Speaker Off Lift handset press 491 External Speaker On Lift handset press 492 source number External Speaker Off Lift handset press 493 Call Forward Any Calls Internal and External All Call Lift handset press 6011 Tone Dest No Tone Busy Lift handset press 6021 Tone Dest No Tone No Answer Lift handset press 6031 Tone Dest No Tone Timer Busy No Answer Lift handset press 6041 Dest...

Страница 37: ...o ext no Pass Code Dest No Timer Cancel Lift handset press 6054 ext no Pass Code Change Pass Code Lift handset press 670 ext no old Pass Code new Pass Code Call Forward System Activate 620 Cancel 621 Call Park Activate Cnf Trn 33 Orbit Number Retrieve Lift handset press 32 Orbit Number System Orbits 7000 7019 Call Pickup Incoming Group Pickup Lift handset press 5 34 Incoming Directed Station Picku...

Страница 38: ...Code Number Door Lock Control 12 Door Lock Number Door Phone Calling 15 Door Phone No Emergency Call 911 LCR Outgoing Call 9 Message Waiting MW Release a received MW 409 Retrieve a received MW 408 Activate MW at another Station without Ringing 63 Ext no Cancel MW at another Station without Ringing 64 Ext no Private Network Access Code 8 Private Network No Night Ring Answer 5 39 Override Busy Do No...

Страница 39: ... Number Dialled 0 Speed Dial Register 66 Station 00 99 1 Index Number 00 99 System 2 Index Number 000 099 3 Index Number 100 199 4 Index Number 200 299 5 Index Number 300 399 6 Index Number 400 499 7 Index Number 500 599 8 Index Number 600 699 9 Index Number 700 799 Start Application 18 Substitution of Dial 441 Substitution of Dial 441 Travelling Class Override Enter Code 471 Change Code 69 Index ...

Страница 40: ...ES 1 1 Both systems must have an earth connection and must be hardwired to a main distribution point The main cabinet must be earthed 1 2 Table A 1 below identifies and classifies the ports available on the system Table A 1 Type of Circuit EN60950 Classification Port Location Port Description SELV Power Supply BPSU672F APSU112F For connection of external 24 volt batteries SELV Processor Boards ACT...

Страница 41: ...s TNV1 RPTU1F RPTU2F 1ccts ISDN30 TBR4 primary rate I F For connection to euro ISDN services TNV2 PACU2F PACU3F 4Cct AC15 Private Circuit I F TBR17 For connection to PTO Private Circuit services TNV2 PEMU2F REMU 4Cct AC15 Private Circuit I F TBR17 For connection to PTO Private Circuit services SELV BIOU1A Contains various ports for connection of audio paging amplifiers dry relay contacts to contro...

Страница 42: ...comply with the requirements of a disconnecting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992 Or the latest edition of this standard 1 4 Environmental Installation details The Strata CT is designed to work ...

Страница 43: ...ust be used Equipment details Strata CTX100 Equipment details Strata CTX670 Warning This is a Class A product In a domestic environment this Product may cause radio interference in which case the User may be required to take adequate measures Base Cabinet Dimensions Expansion Cabinet Dimensions Height 370mm Width 303mm Depth 259mm Weight 8 8kg fully equipped Height 370mm Width 230mm Depth 259mm We...

Страница 44: ...variation NS V 1235 P 100020 The information contained in this paragraph supports Toshiba s claim The following features require the interconnection of 2 or more exchange lines Multi party conferencing Call Forward External Translation of Un used Extension numbers DISA Warning These features can allow an Incoming callers access to an outgoing exchange line There is an engineering programming param...

Страница 45: ...Hz 7 1000 800Hz 8 1000 800Hz 9 660 500 10 2000Hz 11 2000Hz 10Hz Intrpt 12 860 1180Hz T1 1300 1780Hz T2 1s On 3s Off OR 1sOn 1s Off 1s On 3s Off OR 1sOn 1s Off 1s On 3s Off OR 1sOn 1s Off T1 0 5s ON T2 0 5s On 3s Off OR T1 0 5s ON T2 0 5s On 3s Off 1s On 3s Off 1s On 1 S Off 0 6s On 1000Hz 0 6s On 800Hz 0 6s On 1000Hz 0 6s 800Hz 0 7s On 660Hz 0 7s On 500Hz 1s On 3s Off 1s On 1 S Off T1 0 5s ON T2 0...

Страница 46: ... 440Hz T2 3 350 440Hz 4 400 450Hz 5 400Hz 6 400Hz 7 400Hz 8 440Hz 9 350 440Hz 10 1209Hz T1 500Hz T2 11 350 440Hz 12 2000Hz 13 2000Hz 14 350 440Hz Continuous 4 bursts of 0 125s T2 3s On 5 bursts of 0 1s 3s On 0 4s On 0 2s Off 0 4s On 2s Off 0 375s On 0 375s Off Repeated 0 375s On 0 375s Off Repeated 0 375s On 0 375s Off Repeated 1s On 3 bursts of 0 1s T1 3 bursts of 0 25s T2 0 25s three timess 3 bu...

Страница 47: ...PSTN All values are dB Table A 4 System Port Type RCOU3R PCOU2F RBSU2A RPTU1F RPTU2F PEMU2F REMU PACU2F PACU3F RSTU3F ASTU to fm to fm to fm to fm to fm to fm PCOU2F RCOU 3 7 3 7 1 8 1 9 1 8 1 9 3 1 3 2 0 7 1 5 RPTU1F 2F 1 9 1 8 0 0 0 0 RBSU2A 1 9 1 8 0 0 0 0 PEMU2F REMU 3 1 3 2 1 3 1 3 1 3 1 3 2 6 2 6 2 0 2 0 PACU2F PACU3F 0 7 1 5 3 4 2 5 3 4 2 5 2 0 2 0 6 0 6 0 RSTU3F ASTU 0 5 1 0 2 4 2 8 2 4 2 ...

Страница 48: ...y redial 27 callback 9 callback cancel 27 B background music BGM 27 busy override 20 C call forward access codes 27 any call 11 definitions 11 pass code 12 station 10 system 10 28 call hold 6 call park 28 orbits 14 call pickup 15 28 call transfer 4 call waiting 16 change pass code 12 conference calls 5 hold 7 voice mail 6 conferencing 28 D direct inward system access see DISA DISA 17 do not distur...

Страница 49: ...er 29 O override 20 access codes 29 busy 20 do not disturb 21 executive 21 privacy 22 travelling class 30 P paging 15 22 access codes 30 pass code 12 pick up group calls 15 privacy 23 override 22 private network access 29 R recall 2 recall an outside line 2 repeat last number dialled 30 ringing patterns 1 S speed dial 24 access codes 30 start application 30 T transfer 4 travelling class override 3...

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