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If Something Goes Wrong
The Windows
®
operating system is not working
If Windows
®
fails to start properly twice, the Windows
®
Boot
menu will launch. To enter the Advanced Startup options
manually:
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows
®
charms appear, click or touch the
Settings
(
) charm.
3
Click or touch
Change PC Settings
.
4
Click or touch
Update and recovery
.
5
Click or touch the
Recovery
.
6
Click or touch
Restart Now
under
Advanced
Startup
.
The computer restarts.
7
Click or touch
Troubleshoot
from the menu.
You now have several options:
Refresh your computer
❖
Your files and personalization settings will not change
❖
Your computer settings will be changed back to their
defaults
❖
Your Apps from the Windows
®
Store are retained
❖
Apps you installed from discs or Web sites are removed
❖
A list of removed apps is saved to your desktop
For more information, see
Reset your computer
❖
All of your personal files and apps are removed
❖
Your computer settings are changed back to their
defaults
For more information, see
.