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May 2001 © TOSHIBA TEC

5-1

Internet Fax Kit - Troubleshooting

Chapter 5

Troubleshooting

This chapter describes how to download the update firmware for the Internet Fax PC Board,
and the Network Interface Card.

1. Error Message

When an error occurs, an error message is indicated on the LCD display.

1.1 Input/Output Image Error

1.2 I-FAX Receive Error

Display

IMAGE INPUT ERROR

IMAGE OUTPUT
ERROR

Cause

The connectors of the Internet Fax
unit are not connected correctly, or
either the machine or Internet Fax
unit has been damaged.

The connectors of the Internet Fax
unit are not connected correctly or
the machine or Internet Fax unit has
been damaged.

Solution

Confirm that all connectors of the
Internet Fax unit are connected to the
machine correctly.  If this Error
Message is repeatedly displayed, the
Internet Fax unit should be replaced.

Display

IMAGE DECODING
ERROR

MAIL RECEIVING
ERROR

MEMORY OVERFLW

ERROR ANALY. MAIL

Cause

The received document includes
unknown format files or damaged
image or text data.

Failed to receive the document from
the E-mail server.

There is not enough memory to
receive or send the document.

The document is sent in unknown
format by the E-mail server or E-mail
application of the sender.

Solution

Ask the sender to re-send a image
file in the TIFF format.

Confirm the E-mail account settings
and E-mail properties are correctly
configured.

When this error message is displayed
during receiving an E-mail, ask the
sender to re-send the document
separately to reduce the size of the
document.
When this error is displayed during
sending an E-mail, reduce the size
set at “MSG Size Limit”.

Ask the sender that the E-mail
application and the E-mail server is
compatible with the Internet Fax.

Содержание GD-1040

Страница 1: ...INTERNET FACSIMILE FOR DP120F 125F GD 1040 File No E0 26166 ...

Страница 2: ...Copyright 2001 TOSHIBA TEC CORPORATION ...

Страница 3: ...n Overview 1 5 4 1 Internet Fax to Internet Fax 1 5 4 2 Internet Fax to from Client Computers 1 5 4 3 Onramp Gateway Transmission 1 6 4 4 Offramp Gateway Transmission 1 6 5 Facsimile Unit Description 1 7 5 1 Rear View 1 7 5 2 Operation Panel 1 8 6 Specifications 1 9 6 1 Transport Protocol 1 9 6 2 Phonebook 1 9 6 3 Data Format 1 9 7 Limitations 1 11 Chapter 2 INSTALLATION 1 I FAX Kit Installation 2...

Страница 4: ...POP Server Address 3 8 2 5 POP Time 3 8 2 6 POP Login Name 3 9 2 7 POP Password 3 9 2 8 SMTP Server Address 3 10 3 E mail Properties Setup 3 11 3 1 Print Text Body 3 13 3 2 Body Page Limit 3 13 3 3 Send Disposition 3 14 3 4 Print Header 3 14 3 5 Print E mail Error 3 15 3 6 Print DSN 3 15 3 7 Print Disposition 3 16 3 8 Request DSN 3 17 3 9 E mail to FAX Gateway 3 17 3 10 Gateway Print 3 18 3 11 Gat...

Страница 5: ...FTP Server Login Name 3 26 6 2 FTP Server Login Password 3 27 6 3 LAN FAX 3 27 6 4 IPX SPX Protocol 3 28 6 5 Frame Type 3 28 Chapter 4 MAIL SERVER SETUP 1 Lotus Domino 4 1 1 1 Installing Domino Server 4 1 1 2 Configuring Domino Server 4 3 1 3 Creating Notes User 4 8 1 4 Memorandum on Domino Environment 4 9 2 Sendmail and Qpopper 4 10 2 1 Configuring Sendmail 4 10 2 2 Configuring Qpopper 4 13 3 Qma...

Страница 6: ...attery Error 5 4 1 9 Others 5 4 1 10 Test ErrorChap 5 5 2 Error Codes Printed on Reports 5 6 2 1 Error Codes for Receiving I Fax 5 6 2 2 Error Codes for Transmitting I Fax 5 7 Chapter 6 UPDATING THE FIRMWARE 1 Updating the Firmware in I FAX PC Board 6 1 1 1 Updating the Firmware using TOSHIBA Viewer 6 1 1 2 Updating the firmware by FTP Download 6 3 2 Updating the Firmware in Network Interface Card...

Страница 7: ...r 7 APPENDIX 1 List and Report 7 1 1 1 E mail Notification Reports Print Format 7 1 1 2 List and Report Print Format 7 5 2 User Funciton Setting Initial Value List 7 19 2 1 TCP IP Configuration 7 19 2 2 E mail Account 7 19 2 3 E mail Properties 7 19 2 4 Options 7 20 ...

Страница 8: ...Internet Fax Kit Table of Contents vi May 2001 TOSHIBA TEC ...

Страница 9: ...nsmission 3 3 Confirmed E mail Server 4 Internet Transmission Overview 4 1 Internet Fax to Internet Fax 4 2 Internet Fax to from Client Computers 4 3 Onramp Gateway Transmission 4 4 Offramp Gateway Transmission 5 Facsimile Unit Description 5 1 Rear View 5 2 Operation Panel 6 Specifications 6 1 Transport Protocol 6 2 Phonebook 6 3 Data Format 7 Limitations ...

Страница 10: ...3 one touch key to E mail The remote party s E mail address data can be registered to a one touch key E mail options can be registered for each address 300 abbreviated dial numbers to E mail E mail addresses can be assigned to 300 abbreviated dial numbers in the range from No 001 to 999 Multi address transmission function to E mail Transmissions of the same document to multiple E mail addresses up...

Страница 11: ...port as a transmission report This machine automatically print the DSN message Supporting MDN Message Disposition Notification An MDN request is added in the mail header of E mails If the machine receives the image data which exceeds the capability of this machine the machine responds with a failure in the MDN message back to the original sender Additional Functions Enables to configure the FTP Fi...

Страница 12: ...ine use POP for receiving an E mail message and SMTP for sending an E mail message When this machine use SMTP for the Receive Mode This machine works as one of the mail servers MTA The machine can transfer an E mail message in the SMTP transmission The following table shows the available functions according to the type of the protocols set for the Receive Mode If the use of the Offramp Gateway fun...

Страница 13: ...s failed It is highly recom mended to confirm that the document has been received by the recipient The Internet transmission has low security It is recommended that you use regular fac simile transmission when a confidential document is sent It may take a considerable amount of time for the recipient to receive the document be cause of the line traffic in the Internet If the document being transmi...

Страница 14: ...n E mail to the Internet Fax machine Fig 4 1 1 4 2 Internet Fax to from Client Computers The machine can send a document to the client computers through the Internet or Intranet The client computers can send the E mail to the machine as well Fig 4 2 1 NOTE The client computer receives TIFF FX images when the machine sends a document using the Internet Fax function The machine can only print out te...

Страница 15: ...Setup Flow Onramp Gateway Setup 4 4 Offramp GatewayTransmission The machine can forward received E mail documents to any facsimile through the public tele phone line using Offramp Gateway transmission If another Internet Fax machine or client computer sends a document to the Internet Fax machine through the Internet or Intranet then the Internet Fax machine can forward the document to another facs...

Страница 16: ...on 5 1 Rear View 10BASE T 100BASE TX I F Connection for the 10BASE T or 100BASE TX cable to an Ethernet network Amber Indicator The indicator that blinks while data is being communicated Green Indicator The indicator that lights while the network interface card is properly connected to the network ...

Страница 17: ...ation Panel CHECK E MAIL Used to receive an E mail immediately E MAIL ADDRESS Key Used to program E mail addresses when programming One Touch Key or Abbreviated Numbers By pressing this key prior to a transmission an E mail address can be entered for an Internet Fax transmission ...

Страница 18: ...to forward the I FAX message 6 2 Phonebook 6 2 1 Local Phonebook A Local Phonebook is one of the E mail address books which lists all the E mail addresses of the receivers entered in One Touch Dial and Abbreviated Dial 6 2 2 History Address Book Sending and Receiving History Address Books are the part of the E mail address book Sending History Address Book latest 50 maximum E mail address stored R...

Страница 19: ...olution Scan Mode Receiver Capability Result Scanning Result Standard 200 x 100 dpi 200 x 100 dpi 200 x 100 dpi 200 x 200 dpi 200 x 100 dpi 200 x 100 dpi 200 x 400 dpi 200 x 100 dpi 200 x 100 dpi 400 x 400 dpi 200 x 100 dpi 200 x 100 dpi Fine 200 x 100 dpi 200 x 200 dpi 200 x 100 dpi 200 x 200 dpi 200 x 200 dpi 200 x 200 dpi 200 x 400 dpi 200 x 200 dpi 200 x 200 dpi 400 x 400 dpi 200 x 200 dpi 200...

Страница 20: ...only theTIFF FX images whose resolution is either 200x100 200x200 200x400 or 400x400 c The parallel interface of the machine is disabled when the optional Internet Fax unit is installed to the machine d The Offramp Gateway transmission to the international call cannot be performed e The Offramp Gateway transmission to the multiple destinations cannot be performed If the machine receives the Offram...

Страница 21: ...Internet Fax Kit Features and Specifications 1 12 May 2001 TOSHIBA TEC ...

Страница 22: ...INSTALLATION Chapter 2 INSTALLATION 1 I FAX Kit Installation 1 1 Before Installing the Internet Fax Kit 1 2 Installing the Internet Fax Kit ...

Страница 23: ...ation 1 1 Before Installing the Internet Fax Kit The following figures show the contents for Internet Fax kit You also need the Network Inter face Card GF 1010 to install the Internet Fax kit to your DP120F DP125F Internet Fax Kit Network Interface Card GF 1010 1 2 Installing the Internet Fax Kit 1 ...

Страница 24: ...Internet FAX Kit Installation 2 2 May 2001 TOSHIBA TEC 2 3 4 ...

Страница 25: ...May 2001 TOSHIBA TEC 2 3 Internet FAX Kit Installation 5 6 7 ...

Страница 26: ...Internet FAX Kit Installation 2 4 May 2001 TOSHIBA TEC 8 9 10 ...

Страница 27: ...May 2001 TOSHIBA TEC 2 5 Internet FAX Kit Installation 11 12 13 ...

Страница 28: ...Internet FAX Kit Installation 2 6 May 2001 TOSHIBA TEC 14 ...

Страница 29: ...n 3 4 Print Header 3 5 Print E mail Error 3 6 Print DSN 3 7 Print Disposition 3 8 Request DSN 3 9 E mail to FAX Gateway 3 10 Gateway Print 3 11 Gateway Security 3 12 Confirmation Timer 3 13 Set Confirmation Time 3 14 MSG Size Limit 4 Onramp Gateway Setup 4 1 How the Onramp Gateway transmission works 4 2 How to setup for the Onramp Gateway 5 Offramp Gateway Setup 5 1 How the Offramp Gateway transmi...

Страница 30: ...initial value list refer to Chapter 12 APPENDIX Remarks To select a menu item you may use the and keys to highlight the required item followed by pressing the ENTER key as described above or you may directly enter the item number through the numeric key Remarks If the first item is highlighted the key will not have any effect If the last item is highlighted the key will not return to the first ite...

Страница 31: ...en the IP address is obtained from the DHCP server The machine uses the IP address here even if the BootP DHCP is set to be enabled Subnetmask Assign the Subnetmask if required Default Gateway Assign the Default Gateway address when the machine is used in the network through a router Host Name Set the name of this machine This name is used as the sender name for E mails NOTE Please ask network adm...

Страница 32: ...e display return to the TCP IP menu 3 Continue to set another item or press 0 1 to select 1 DONE to exit the menu operation mode and return to the Standby Mode The Network Interface Card starts initializing Wait for few minutes until the Network Interface Card completes initializing 1 2 IP Address MENU 3 5 0 1 0 3 This setting is used to assign the IP address of this machine Do not set this when t...

Страница 33: ...press 0 1 to select 1 DONE to exit the menu operation mode and return to the Standby Mode The Network Interface Card starts initializing Wait for few minutes until the Network Interface Card completes initializing 1 4 Default Gateway MENU 3 5 0 1 0 5 This setting is used to assign the Default Gateway address when the machine is used in the network through a router 1 Enter the Default Gateway addre...

Страница 34: ...ess the ENTER key HOST NAME Enter the name to identify this machine 2 After the OPERATION COMPLETED message is displayed the display return to the TCP IP menu 3 Continue to set another item or press 0 1 to select 1 DONE to exit the menu operation mode and return to the Standby Mode The Network Interface Card starts initializing Wait for few minutes until the Network Interface Card completes initia...

Страница 35: ...he Offramp Gateway function it is required to setup the E mail proper ties For more information about the Offramp Gateway function see Offramp Gateway Setup 2 1 E mail Address MENU 3 5 0 2 0 1 This sets the E mail address of the machine NOTE When the Receive Mode is set to SMTP the domain of the E mail address becomes a name added the sub address for this machine and domain name of the SMTP server...

Страница 36: ...mat or TIFF FX format The machine can forward this E mail to another E mail address when this happens It is recommended to set the address to forward the E mail to a personal computer because the personal computer may normally view the files 1 Enter the E mail address then press the ENTER key ERR EMAIL FW ADDRESS Enter the E mail address to forward the E mail when an error occurs 2 When the E MAIL...

Страница 37: ... the POP server then press the ENTER key POP SERVER ADDRESS Enter the IP address of the POP server 2 After the OPERATION COMPLETED message is displayed press the STOP key to return to the Standby Mode screen 2 5 POP Time MENU 3 5 0 2 0 5 This sets the time interval to check whether or not new E mail has been received at the POP server This setting is valid when POP is selected in Receive Mode 1 Us...

Страница 38: ...ogin to the POP server public has been set as a default POP login name 2 When the E MAIL menu is displayed press the STOP key to return to the Standby Mode screen 2 7 POP Password MENU 3 5 0 2 0 7 This sets the password to log in the POP server This must be set when POP is selected in Receive Mode NOTE The password to log in the POP server is provided by the administrator of the E mail server Ask ...

Страница 39: ... the machine also retrieving E mails from the SMTP server assigned here using the SMTP transmission In this case this ma chine works as one of the mail servers 1 Enter the IP address of the SMTP server then press the ENTER key SMTP SERVER ADDRESS Enter the IP address of the SMTP server 2 After the OPERATION COMPLETED message is displayed press the STOP key to return to the Standby Mode screen SMTP...

Страница 40: ...der This is to set On or Off for printing the header section of the received E mail Print E mail Error This is to set On or Off for printing only the items that can be printed normally when an error occurs The items that machine recognizes to be erroneous are not printed Print DSN This is to set On or Off for printing the DSN Print Disposition This is to set On or Off for printing the MDN replied ...

Страница 41: ...ts whether to print the document sent from the Internet FAX machine using the Offramp Gateway transmission The machine prints the document before forwarding it to the facsimile so that you can confirm what is sending using the Offramp Gateway Gateway Security This sets whether to check the fax number where the document is sent before allowing the Offramp Gateway If the fax number of the facsimile ...

Страница 42: ...ey to return to the Standby Mode screen 3 2 Body Page Limit MENU 4 6 0 2 This sets the maximum number of the pages to be printed in the range from 1 to 99 when receiving an E mail If the number of the pages to be printed exceeds the limit the machine interrupts the printing NOTE The received body text data may be garbled during transferred through the Internet This is a known problem with E mail t...

Страница 43: ... support the MDN 1 Use the or keys to select the desired option ON or OFF then press the ENTER key ON Selected to enable replying the MDN request OFF Selected to disable replying the MDN request 2 After the OPERATION COMPLETED message is displayed press the STOP key to return to the Standby Mode screen 3 4 Print Header MENU 4 6 0 4 This sets whether or not the header section of the received E mail...

Страница 44: ...or is found 1 Use the or keys to select the desired option ON or OFF then press the ENTER key ON Selected to print only the items that can be printed normally when an error occurs OFF Selected not to print a received E mail when an error occurs 2 After the OPERATION COMPLETED message is displayed press the STOP key to return to the Standby Mode screen 3 6 Print DSN MENU 4 6 0 6 This sets whether o...

Страница 45: ... to the recipient in every transmission so that the machine receives the MDN when the recipient supports the MDN request MDN Message Disposition Notification is used to notify the sender of the disposition of a message after it has been successfully delivered to a recipient NOTE The MDN may not reply when the environment or the recipients does not support the MDN 1 Use the or keys to select the de...

Страница 46: ...rver of the recipient These error logs may be an obstacle to the mail server Therefore it is recommended to select OFF for this function if you are not sure that the E mail server of the recipient supports the DSN 1 Use the or keys to select the desired option ON or OFF then press the ENTER key ON Selected to send the DSN request when the E mail has been sent from this machine OFF Selected not to ...

Страница 47: ...ting is available when the E mail to FAX GTWY is set to ON 1 Use the or keys to select the desired option ON or OFF then press the ENTER key ON Selected to print the document before forwarding it to the Offramp Gateway OFF Selected not to print the document before forwarding it to the Offramp Gateway 2 After the OPERATION COMPLETED message is displayed press the STOP key to return to the Standby M...

Страница 48: ...the Standby Mode screen 3 12ConfirmationTimer MENU 4 6 1 2 This sets whether or not the alert report is printed when the machine does not receive an MDN reply from recipients in the time interval set in Set Confirm Time When the Internet Fax message that you sent from the machine is not received successfully by recipients you cannot get any response fro the MDN In this case you can print the alert...

Страница 49: ...Timer is set to ON 1 Use the or keys to select the desired time interval then press the ENTER key 15MINS 24HRS Select the interval time to wait for the MDN reply before printing an alert report 2 After the OPERATION COMPLETED message is displayed press the STOP key to return to the Standby Mode screen 3 14MSG Size Limit MENU 4 6 1 4 This sets the maximum size of the documents can be sent using the...

Страница 50: ...5MBYTE MSG SIZE LIMIT 3 1 5MBYTE 4 2 0MBYTE 5 2 5MBYTE 1 Use the or keys to select the desired size then press the ENTER key 0 5MBYTE 2 5MBYTE Select the maximum size of the documents can be sent 2 After the OPERATION COMPLETED message is displayed press the STOP key to return to the Standby Mode screen ...

Страница 51: ...ay Boxes must be setup prior to utilizing the DP120F DP125F as a Relay Box Hub You can assign a maximum of 50 End Stations Both E mail addresses and facsimile numbers can be assigned in a Relay Box When the End Stations are the facsimile numbers you can assign them using Abbreviated Dial Numbers One Touch Keys and Group Numbers Howev er when the End Stations are E mail addresses you can assign the...

Страница 52: ... hostname of this machine is designated as au1 toshiba com it is set to transfer the E mail to this machine when an E mail to xxx au1 toshiba com is delivered to the Internet DP120F DP125F au1 toshiba com Mail Server toshiba com G3 FAX I FAX Mail Server Personal Computer Mail Server Internet Internet FAX machine Relay Box 3 The mail server transfer the E mail to the machine in the SMTP transmissio...

Страница 53: ...igned domain name FQDN for this machine is au1 toshiba com and the facsimile number is 1212121212 i e FAX 1212121212 au1 toshiba com Sending to Mailbox in Facsimile Offramp Mailbox email address syntax FAX xxxxxxxxx T33S yyyy FQDN xxxxxxxxx is the telephone number of a facsimile yyyy is the Mailbox number SUPPLEMENT T33S is a syntax code to specify a Mailbox When you send to a Mailbox of a facsimi...

Страница 54: ...machine and domain name of the SMTP server For example if the domain name of the mail server is toshiba com and sub address of this machine is au1 the domain of the E mail address for this machine will be uername au1 toshiba com Receive Mode Set to SMTP SMTP Server Address Assign the IP address of the main SMTP server that provides the domain for this machine Offramp Gateway Properties Setup Descr...

Страница 55: ...ws you to set the IP address of the LAN FAX server Only the LAN FAX server assigned here can access to this machine IPX SPX Protocol This allows you to enable or disable the Network Interface Card to connect using the IPX SPX protocol Frame Type This allows you to change the frame type of the Network Interface Card When the machine connects to the NetWare server the machine uses this frame type 6 ...

Страница 56: ... the FTP menu is displayed press the STOP key to return to the Standby Mode screen 6 3 LAN FAX MENU 3 5 0 4 0 1 This sets the IP address of the LAN FAX server Only the LAN FAX server assigned here can access to this machine NOTE LAN FAX server is a server to control the machine using the ImageVision2000 or SmartLink2000 1 Enter the IP address of the LAN FAX server then press the ENTER key LAN FAX ...

Страница 57: ...ation mode and return to the Standby Mode The Network Interface Card starts initializing Wait for few minutes until the Network Interface Card completes initializing 6 5 FrameType MENU 3 5 0 5 0 3 This sets the frame type of the Network Interface Card used for connecting to the NetWare server 1 Use the or keys to select the desired frame type then press the ENTER key AUTO Selected to detect the fr...

Страница 58: ...ON COMPLETED message is displayed the display return to the NETWORK NOVELL menu 3 Continue to set another item or press 0 1 to select 1 DONE to exit the menu operation mode and return to the Standby Mode The Network Interface Card starts initializing Wait for few minutes until the Network Interface Card completes initializing ...

Страница 59: ...Internet Fax Kit Function Settings 3 30 May 2001 TOSHIBA TEC ...

Страница 60: ...iguring Domino Server 1 3 Creating Notes User 1 4 Memorandum on Domino Environment 2 Sendmail and Qpopper 2 1 Configuring Sendmail 2 2 Configuring Qpopper 3 Qmail 3 1 Configuring Qmail 4 Microsoft Exchange Server 4 1 Configuring DNS Server 4 2 Configuring Microsoft Exchange Server 5 About Client MUA ...

Страница 61: ...erver 6 Click on Custom Install 7 The Lotus Domino Installation screen appears Click on Next 8 The license agreement is displayed Click on Yes 9 Enter the user name at the Name field and click on Next 10 Select the folder that the program and data are installed Click on Next 11 Check Domino as an NT Server and click on Next 12 Rename the program folder name if required and click on Next Copying fi...

Страница 62: ...ame of the Administrator Last Enter the last name of the Administrator Password Enter the administrator pass word Administrator s ID Select Allow Setup to create new administrator ID Network Options Configure each item if required Communications Port Configure each item if required 6 After completing each item click on Finish 7 Click on Exit Configuration after checking your configuration 1 1 3 Ch...

Страница 63: ...et up a connection to a local area network LAN and click on Next 5 Enter the name of your Domino server server name forward slash then domain name of Domino i e server name domain name of Domino Click on Next 6 Check Use my name as identification and enter the user name administrator s name forward slash then domain name of Domino i e administrator s name domain name of Domino Click on Next 7 Clic...

Страница 64: ... Server build number Unchangeable Administrators Use the default value Already entered Routing tasks Select Mail Routing and SMTP Mail Routing SMTP listener task Select Enabled When the email server is used besides the Domino server select Disabled Server s phone number s Not required CPU count Unchangeable Operating system Not required Is this a Sametime server Select Yes or No according to your ...

Страница 65: ...ost name lookup Select Dynamic then local 27 Click on the MIME tab and Advanced tab and view the Advanced Outbound Mes sage Options tab Make the following settings Items Description of Setting Macintosh attachment conversion Select AppleDouble base64 only RFC822 phrase handling Select Use alt name if available other wise DN Internet Mail server sends Notes private items in Select Disabled messages...

Страница 66: ... of Enter the interval of connection in minutes Days of week Enter the operation days of the week For example Sun Mon Tue Wed Thu Fri Sat 33 When all settings are completed click on Save and Close to save the settings 34 Click on Domain under Messaging at the left menu and click on Add Domain 35 View the Basics tab and make the following settings Items Description of Setting Domain type Select Glo...

Страница 67: ...osition Select Left of Notes domain separator Select period Outbound mail restriction Select Unrestricted 38 When all settings are completed click on Save and Close to save the settings 39 Click on Domains under Messaging at the left menu and click on Add Domain 40 View the Basics tab and make the following setting Items Description of Setting Domain type Select Foreign SMTP Domain 41 Click on the...

Страница 68: ...aware that the certifier ID entered contains no recov ery information Ignore this message and click on OK 9 The Register Person New Entry screen appears Check the Advanced checkbox and click on Basics to view the Basics tab an opened tab is marked with a red arrow The following items is necessary or unnecessary to be set First name Required MI Not Required Last name Required Short name Required Pa...

Страница 69: ... lotus notes data user id administrator id name nfs including personal address book and client settings desktop5 dsk environment under which Client is started There are cases that a next replication time is not set after Notes is started due to a bug Pressing the Start button when starting Notes solves this problem In case that a DNS server is not used Note Client can access Notes Server Domino Se...

Страница 70: ...And the following command run You might need to be root by su command and etc rpm ivh a package name of sendmail 3 If this command finished running installing of sendmail is completed 2 1 2 Running Sendmail 1 A Record and MX Record for this server are added to the DSN server 2 Check etc resolv conf to confirm your mail server is looking to DNS server correctly 3 Check etc hosts allow and etc hosts...

Страница 71: ...dit sendmail route file vi sendmail route Please refer to 2 1 4 Contents of files using sendmail with iFax for an example of route file s contents 5 Enter the following command to make a sendmail cf file cf file name subscribing at this line is the same as before def For example if def file is foo def cf file is foo cf make sendmail ifax def 6 If you completed to make a sendmail ifax cf file enter...

Страница 72: ...ke you to rewrite the contents suitably of the head of the line shows a comment out sendmail ifax def type of sendmail cf CF_TYPE R8V8 OS type choose a file name in ostype directory OS_TYPE linux redhat with sendmail mx yes no this line always yes maybe MX_SENDMAIL yes local domain name defined automatically Dm MY_DOMAIN tais net local host name defined automatically Dw V1 with domain name V5 with...

Страница 73: ...n a domain name right side of mark of the mail address sendmail route GW smtp ifax tais net DOM tais net sendmail route Case 2 The following figure shows another example of network environment tais net has IP addresses which are 159 119 sendmail ifax def and tais net s zone file sets up like Case 1 sendmail route configuration is as follows sendmail route GW smtp ifax mail tais net DOM tais net se...

Страница 74: ...nstall Qpopper pro gram to your system You might need to be root by su command and etc make install 5 After the installation is completed modify the etc inetd conf file to contain the line below pop3 stream tcp nowait root usr local lib popper qpopper s 6 Modify the etc services file to include the following line pop3 110 tcp Post Office 7 Enter the following command to restart inetd kill HUP a pi...

Страница 75: ...add g nofiles d var qmail qmaill useradd g nofiles d var qmail qmailp useradd g qmail d var qmail qmailq useradd g qmail d var qmail qmailr useradd g qmail d var qmail qmails 2 Enter the following command to create the Qmail home directory mkdir var qmail tar zxpf qmail 1 03 tar gz cd qmail 1 03 3 Enter the following command to compile the programs and create the Qmail directory tree make setup ch...

Страница 76: ...ail q sendmail q sendmail bp 11 Transpose the sendmail program to the Qmail attachment Enter the following com mand cd usr sbin mv sendmail sendmail bak chmod 0 sendmail bak In s var qmail bin sendmail sendmail 12 Comment out the comsat line in etc inetd conf and enter the following command to restart your inetd etc rc d init d inetd restart 13 Add the following command to your boot scripts etc rc...

Страница 77: ... toshiba com locals Write domain names which the email server transfers as a local transmission When a received E mail contains the domain name written in this file the E mail is controlled by qmail local Example localhost localhost ifax toshiba com mail toshiba com ifax toshiba com plusdomain Write a domain name that is added after when the domain name of an E mail address is finished with For ex...

Страница 78: ...ng line in it pop3 110 tcp 3 Set up qmail pop3d in etc inetd conf All must be entered on one line pop3 stream tcp nowait root var qmail bin qmail popup YOURHOST bin checkpassword var qmail bin qmail pop3d Maildir 4 Enter the following command to restart inetd etc rc d init d inetd restart 5 Set up Maildir for all accounts that use POP3 For example creating an account for ifax is as following You m...

Страница 79: ...S Server 1 Click on the DNS menu and select New Server 2 The Add DNS Server dialog appears Enter the name of DNS server and click on OK 3 The new DNS server is added under the Server List 4 1 1 3 Creating New Zone When this server has not managed the domain that your mail server will belong you must create a zone 1 Select the DNS server you added from the Server List Click on the DNS menu and sele...

Страница 80: ...icrosoft Exchange Server 1 Insert the CD ROM for the Microsoft Exchange Server and start the installer 2 The Organization and Site screen appears Select Create a new site and then enter the Organization Name and Site Name Those will be the MTA s domain name For example when you enter EXCH for the Organization Name and TOSHIBA for the Site Name the MTA s domain name will be EXCH TOSHIBA com 3 Click...

Страница 81: ...Internet Mail Service message is displayed 16 After few minutes the message is displayed that tells you the Internet Mail Service suc cessfully installed and started Click on OK to complete the operation 4 2 3 Creating Internet Mail Account for Users 1 Click on Start and select Programs Microsoft Exchange Microsoft Exchange Ad ministrator 2 Select the recipients container at the left menu 3 Click ...

Страница 82: ...rmat When an E mail has been sent to the Internet Fax in a HTML format the machine prints out the source text of the HTML message that means the body texts are printed with HTML tags Therefore it is recommended to use a plain text format when sending an E mail to the Internet Fax unit from PC clients The Internet Fax unit supports only the MIME format text The text format must be set to the MIME t...

Страница 83: ... 2 I FAX Receive Error 1 3 I FAX Send Error 1 4 Output Trap Error 1 5 Analyzing MIB Error 1 6 Operation Error 1 7 E mail Check Error 1 8 Battery Error 1 9 Others 1 10 Test ErrorChap 2 Error Codes Printed on Reports 2 1 Error Codes for Receiving I Fax 2 2 Error Codes for Transmitting I Fax ...

Страница 84: ...s Error Message is repeatedly displayed the Internet Fax unit should be replaced Display IMAGE DECODING ERROR MAIL RECEIVING ERROR MEMORY OVERFLW ERROR ANALY MAIL Cause The received document includes unknown format files or damaged image or text data Failed to receive the document from the E mail server There is not enough memory to receive or send the document The document is sent in unknown form...

Страница 85: ...ng of SMTP Server Address that the IP address of the SMTP server correctly assigned If this Error Message is repeatedly displayed check if the settings on the mail server are correctly setup or the mail server Set the Host Name correctly Set the E mail Address correctly Set the SMTP Server Address Display OUTPUT TRAP ERROR Cause The Network Interface Card does not work properly while trapping Solu...

Страница 86: ...id character is entered for E mail Address The invalid character is entered for Error E mail Forward Address The invalid character is entered for POP Login Name The invalid character is entered for POP Password The invalid character is entered for FTP Server Login Name The invalid character is entered for FTP Server Login Password There is not enough memory to store the One Touch key Speed Dial or...

Страница 87: ...onfigured on the mail server correctly Display LOW BATTERY BATTERY ERROR Cause The power of the battery of the Internet Fax unit is low The battery is not connected to the Internet Fax unit correctly or the battery is out of order Solution Power your machine on then wait for a while for charging If this Error Message is repeatedly displayed the battery must be replaced Connect the battery to the I...

Страница 88: ... Smart Test The RAM has become defective The programming data has been damaged The function setting data has been damaged The language data has been dam aged The boot programming data has been damaged Solution Replace the Internet Fax unit Insert the Smart Media in the Smart Media slot Replace the Internet Fax unit Perform firmware downloading to overwrite the data If this Error Message is repeate...

Страница 89: ...es Or confirm the E mail data forwarded to the Error E mail Forward Address Contact your sender to resend the document by re ducing the sent pages Confirm the settings of related Network data such as E mail address IP address or SMTP server ad dress etc Or confirm the E mail data forwarded to the Error E mail Forward Address Confirm the settings of related Network data such as E mail address IP ad...

Страница 90: ... to confirm the Offramp E mail address fax number is correct 2 2 Error Codes for Transmitting I Fax Error Code Cause How to Correct 7A 7B 7C 7D Memory Overflow Communication Error with SMTP server Delivery Error Processing Error in Reception side Reduce the scan resolution or the compression of scan method and resend Or increase the limita tion size set at the MSG SIZE LIMIT if it is not set to ma...

Страница 91: ...Internet Fax Kit Troubleshooting 5 8 May 2001 TOSHIBA TEC ...

Страница 92: ...ing the Firmware in I FAX PC Board 1 1 Updating the Firmware using TOSHIBA Viewer 1 2 Updating the firmware by FTP Download 2 Updating the Firmware in Network Interface Card 2 1 Updating the Firmware using FTP Download 2 2 UPdaitng the Firmware using Flash Update ...

Страница 93: ...wer to download the firmware to the Internet Fax unit In order to update the firmware in the Internet Fax unit using the TOSHIBA Viewer you must have the firmware files for the TOSHIBA Viewer The following shows the firmware files required for the TOSHIBA Viewer Internet Fax Kit program file Internet Fax Kit function file Internet Fax Kit language file Internet Fax Kit Boot file NOTE You can selec...

Страница 94: ...hat you would like to download and click Browse to select a firmware file for each bank CAUTION Each Bank has own file type which firmware file is downloaded Be sure to select a right file for each bank Following shows the file type for each bank Bank1 Check this for downloading the Internet Fax Kit program file Bank2 Check this for downloading the Internet Fax Kit function file Bank3 Check this f...

Страница 95: ... from the DOS prompt 1 Run the DOS prompt 2 Enter FTP XXX XXX XXX XXX at the prompt Enter the IP address of the facsimile instead of XXX XXX XXX XXX 3 Enter the user name for the FTP login Default public 4 Enter the password for the FTP login Default pass 5 Enter put file name Enter the firmware file that you want to download instead of file name 6 Enter get rprt txt Please continuously enter get ...

Страница 96: ...TE While updating the NIC using the FTP Download you should not access to the NIC HTTP ping the unit or use Telnet to attempt to change the IP address in any fashion since this could interfere with the FTP Download process 1 Copy the update file to the local hard disk on your computer 2 Click on Start and select Programs 3 Select the FTP Download in the Programs menu 4 Click on FTP Download in the...

Страница 97: ...date folder 5 The FTP Download screen appears 6 The Select a file to download screen appears 7 Select the folder that the update file is located at Folders and select the update file at the File name list 8 Click on OK 9 The Select Units To Update screen appears 10 Select the machine from the list and click on OK The machine is described with MFP_XXXXXX XXXXXX is the serial number of the NIC or th...

Страница 98: ...Internet Fax Kit Updating the Firmware 6 6 May 2001 TOSHIBA TEC ...

Страница 99: ...PENDIX 1 List and Report 1 1 E mail Notification Reports Print Format 1 2 List and Report Print Format 2 User Funciton Setting Initial Value List 2 1 TCP IP Configuration 2 2 E mail Account 2 3 E mail Properties 2 4 Options ...

Страница 100: ...sage is received from the mail server NOTE To receive the DSN from the mail server you must send an E mail with the DSN request Also the mail server of the recipients should support the DSN Successful Report of DSN From System Administrator postmaster TOSHIBA COM To ifax ifax TOSHIBA COM Cc Date Fri 2 Mar 2001 11 53 43 0900 Subject Delivered Internet Fax MAIL Your message To user01 Subject Interne...

Страница 101: ...x MAIL Your message To user01 Subject Internet Fax MAIL did not reach the following recipient s user01 toshiba com on Fri 2 Mar 2001 11 39 17 0900 The recipient name is not recognized The MTS ID of the original message is c US a p Tosihba I MARSHAL0103020253GDXCQP26 MSEXCH IMS Toshiba TOSHIBA COM MARSHAL 0 000C05A6 Unknown Recipient This message indicates that the E mail was not delivered successf...

Страница 102: ... This report relates to a message you sent with the following header fields Message id 200103025113610 43 Ifxa toshibatec com To user01 toshiba com Subject Internet Fax MAIL This is a Return Receipt for the mail that you sent to the above recipient The message and attached file may have been printed or saved This is no guarantee that the message has been read or understood Reporting UA Ifxa toshib...

Страница 103: ...mission has been operated NOTE This report indicates that you could not received the MDN from the recipient This report may be printed although the E mail message is successfully received by recipients in case the recipients do not support MDN MAR 02 01 11 22 F 039 ALERT REPORT PAGE 001 DATE TIME MAR 02 01 11 37 E MAIL ifax toshiba com JOB NUMBER 039 DATE MAR 02 01 11 22 TO user01 toshiba com NUMB...

Страница 104: ...s must be maintained by the user In the event an electronic circuit board must be replaced in this unit information pertaining to Scan Print and Drum counters must be entered into the replacement electric circuit board This informa tion is listed at the top of every journal TRANSMISSION JOURNAL PAGE 001 TIME MAY 17 00 14 25 TEL NUMBER1 12345678901234567890 TEL NUMBER2 12345678901234567890 E MAIL i...

Страница 105: ...transaction Minutes Seconds Number of Pages Department No indicates the department responsible for this transmission job printed only when the Department Control option is ON Account No printed only when the Account Number option is ON and used Communication Mode G3 G3 EC ECM EX ECM with shortened proto col ML E mail HW HR RDC communication is alternate number of sub address dial was used Remote S...

Страница 106: ...4567890 TEL NUMBER2 12345678901234567890 E MAIL ifax toshiba com NAME ABCDEFGHIJKLMNOPQRSTUVWXYZ12345678901234 FILE NUMBER 070 DATE MAY 17 14 18 TO user01 toshiba com DOCUMENT PAGES 001 START TIME MAY 17 14 20 END TIME MAY 17 14 23 SENT PAGES 000 STATUS NG 7B File Number of the transmission job Date and Time when the job is accepted Remote Party s Name Facsimile Telephone Number or E mail Address ...

Страница 107: ...ba com NAME ABCDEFGHIJKLMNOPQRSTUVWXYZ12345678901234 TX RX FILE NBR FUNCTION PGS MAIL DATE TIME TO 015 E MAIL TO FAX GTWY 001 MAY 16 22 35 user01 toshiba com POLLING FAX MAILBOX FILE NBR FUNCTION PGS MAIL DATE TIME TO RECOVERY TX FILE NBR FUNCTION PGS MAIL DATE TIME TO PC JOB FILE NBR FUNCTION PGS MAIL DATE TIME TO File Number of the communica tion Type of communication Number of Pages Box Number ...

Страница 108: ...0 TEL NUMBER2 12345678901234567890 E MAIL ifax toshiba com NAME ABCDEFGHIJKLMNOPQRSTUVWXYZ12345678901234 FILE NUMBER 005 DATE MAY 17 14 18 DOCUMENT PAGES 15 START TIME MAY 17 10 56 END TIME MAY 17 14 18 RECOVERY TIME MAY 17 14 18 SUCCESSFUL GROUP NUMBER 0001 ABCDEFGHIJKLMNOPQRST ABB 001 002 003 004 005 006 007 008 009 010 OT 01 05 ONE TOUCH NUMBER 01 user01 toshiba com E MAIL user02 toshiba com UN...

Страница 109: ... TEL NUMBER1 12345678901234567890 TEL NUMBER2 12345678901234567890 E MAIL ifax toshiba com NAME ABCDEFGHIJKLMNOPQRSTUVWXYZ12345678901234 NAME LOCATION FAX NUMBER E MAIL ADDRESS ABCDEFGHIJKLMNOPQRST OT 01 1234567890123456789012345678901234567890 0987654321 SUB 098765432109876543210 SEP 998877665544 PWD user01 toshiba com BCDEFGHIJKLMNOPQRSTU ABB 001 user02 toshiba com Names of Abbreviated Dial Numb...

Страница 110: ...ifax toshiba com NAME ABCDEFGHIJKLMNOPQRSTUVWXYZ12345678901234 ABB NBR NAME TEL NUMBER E MAIL ADDRESS TIME MONI BPS REPORT LINE MIALMODE 001 ABCDEFGHIJKLMNOPQRST 123456789012345678901234567890 23 45 ON 144 ON 1 1234567 0987654321 SUB 12345678901234567890 SEP 112233445566 PWD user01 toshiba com 200x200 MH 109 GREENVILLE OFFICE user02 toshiba com 200x200 MH Abbreviated Dial Number Station Name TEL N...

Страница 111: ...4567890 TEL NUMBER2 12345678901234567890 E MAIL ifax toshiba com NAME ABCDEFGHIJKLMNOPQRSTUVWXYZ12345678901234 GROUP NUMBER NAME OT ABB NUMBER 0001 ABCDEFGHIJKLMNOPQRST OT 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 ABB 001 002 003 004 005 006 007 008 009 010 011 012 013 014 015 016 017 018 019 020 021 022 023 024 025 026 027 028 029 030 031 032 033 034 999 1111 ABBCCCDDDEEEEE ABB ...

Страница 112: ...NAME ABCDEFGHIJKLMNOPQRSTUVWXYZ12345678901234 OT NBR NAME TEL NUMBER E MAIL ADDRESS TIME MONI BPS REPORT LINE MIALMODE 01 ABCDEFGHIJKLMNOPQRST 123456789012345678901234567890 23 45 ON 144 ON 2 1234567 0987654321 SUB 12345678901234567890 SEP 112233445566 PWD user01 toshiba com 200x200 MH 09 ABB NBR user02 toshiba com 200x200 MH One Touch Key Number Station Name Abbreviated Dial Number Group Number a...

Страница 113: ...GE OFF SEPARATOR PAGE TRAY AUTO ACCOUNT CODE OFF PRINT DENSITY 0 DOCUMENT LENGTH 1m LINE MONITOR OFF RECEIVE INTERVAL 3MIN ECM ON DOCUMENT MODE STD CONTRAST NORMAL COLLATED COPY OFF LETTER HEAD PAPER OFF REDIAL MODE INTERVAL 1MIN REDIAL MODE COUNTER 5 AUTO RECEIVE MODE AUTO RING DELAY 1 AUTO RECEIVE MODE LINE2 TX RX TX SETTINGS MEMORY TX ON SECURITY TX OFF COVER SHEET OFF RECOVERY TX OFF TTI INSID...

Страница 114: ...P DELIVERY NOTIFICATION NOT SUPPORTED POP POP SERVER ADDR 192 1 5 121 POP TIME 10MINUTES POP LOGIN NAME ifax POP PASSWORD pass SMTP SERVER ADDR 192 1 5 121 NETWORK FTP FTP SRV LOGIN NAM public FTP SRV LOGIN PWD pass NETWORK LAN FAX LAN FAX SRV ADDR 0 0 0 0 NETWORK NOVELL SETTING IPX SPX PROTOCOL ENABLE FRAME TYPE AUTO E MAIL PRINT TEXT BODY ON BODY PAGE LIMIT 05 SEND DISPOSITION ON PRINT HEADER ON...

Страница 115: ...4 SUBNET MASK 05 DEFAULT GATEWAY 06 HOST NAME 02 E MAIL 01 E MAIL ADDRESS 02 ERR EMAIL FW ADDR 03 RECEIVE MODE 04 POP SERVER ADDR 05 POP TIME 06 POP LOGIN NAME 07 POP PASSWORD 08 SMTP SERVER ADDR 03 FTP 01 FTP SRV LOGIN NAM 02 FTP SRV LOGIN PWD 04 LAN FAX 01 LAN FAX SRV ADDR 05 NETWORK NOVELL 01 DONE 02 IPX SPX PROTOCOL 03 FRAME TYPE 4 DEFAULT SETTING 1 MACHINE SETTINGS 01 SPEAKER VOLUME 01 RINGER...

Страница 116: ...N REP 07 SET RELAY END REP 03 RECEPTION LIST 01 LOCAL MAILBOX 02 REMOTE MAILBOX 03 RELAY 5 REMOTE SERVICE 01 REMOTE ACCESS 02 DOWNLOAD 03 RDC PASSWORD 04 SUPPLY ORDER 6 E MAIL 01 PRINT TEXT BODY 02 BODY PAGE LIMIT 03 SEND DISPOSITION 04 PRINT HEADER 05 PRINT E MAIL ERR 06 PRINT DSN 07 PRINT DISPOSITION 08 REQUEST DSN 09 EMAIL TO FAX GTWY 10 GATEWAY PRINT 11 GATEWAY SECURITY 12 CONFIRM TIMER 13 SET...

Страница 117: ...45678901234567890 TEL NUMBER2 12345678901234567890 E MAIL ifax toshiba com NAME ABCDEFGHIJKLMNOPQRSTUVWXYZ12345678901234 TX RX FILE NBR FUNCTION 001 MULTI TX 005 POLLING RX 006 PRG CONT POLL 010 MULTI POLLING POLLING FAX M BOX MAIL BOX FILE NBR FUNCTION MAIL FROM DATE TIME 101 POLLING LOCAL MAY 16 11 23 106 CONFIDENTIAL BOX 1234567890 12345678 9999999999999 MAY 17 07 55 107 BULLETIN BOARD 123 999 ...

Страница 118: ...ot assigned Error E mail Forward Address Not assigned Receive Mode POP POP Server Address Not assigned POP Time 10MINS POP Login Name public POP Password pass SMTP Server Address Not assigned 2 3 E mail Properties Print Text Body ON Body Page Limit 5 Send Disposition OFF Print Header ON Print E mail Error ON Print DSN OFF Print Disposition ON Request DSN ON E mail to FAX Gateway OFF Gateway Print ...

Страница 119: ...Internet FAX Kit Appendix 7 20 May 2001 TOSHIBA TEC 2 4 Options FTP Server Login Name public FTP Server Login Password pass LAN FAX Not assigned IPX SPX Protocol ON Frame Type AUTO ...

Страница 120: ...1 1 KANDA NISHIKI CHO CHIYODA KU TOKYO 101 8842 JAPAN ...

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