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Chapter 6

If Something Goes
Wrong

Some problems you may encounter when using your device
are relatively easy to identify and solve. Others may require
help from your network administrator or the manufacturer of
the software program.

This chapter aims to help you solve many problems by
yourself. It covers the problems you are most likely to
encounter.

If all else fails, contact Toshiba. You will find information on
Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program or application stops responding.

If you are working in a program that suddenly freezes,
chances are the program has stopped responding. You can
exit the program without shutting down the operating system
or closing other programs.

To close a program that has stopped responding:

1

Press

Ctrl

,

Alt

,

and

Del

simultaneously (once), and then

touch

Task Manager

.

The Task Manager window appears.

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Содержание Encore 10

Страница 1: ...ba s Web site at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 89 in this guide User s Guide Windows 10 ...

Страница 2: ...As with any new technology you must read and follow all set up and usage instructions in the applicable user guides and or manuals enclosed or provided electronically If you fail to do so this product may not function properly and you may lose data or suffer other damage TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL B...

Страница 3: ...d for any critical applications Critical applications means life support systems medical applications connections to implanted medical devices commercial transportation nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage ACCORDINGLY TOSHIBA ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY AND ALL LIA...

Страница 4: ...elocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only Peripherals complying with the FCC Class B limits may be attached to this equipment Operation with noncompliant peripherals or peripheral...

Страница 5: ...es Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use a Bluetooth device always change the frequency move your device to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your device Please contact TOSHIBA computer product support on Web site http www toshiba europ...

Страница 6: ...ive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or ser...

Страница 7: ...ba computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more information Wireless LAN and Your Health Wireless LAN products like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy ...

Страница 8: ...s designed to be in compliance with Radio Waves exposure regulations and does not exceed the limits for exposure to radio waves radio frequency electromagnetic fields in accordance with the Federal Communications Commission FCC and Industry Canada IC A substantial safety margin is set to assure the safety of all persons regardless of health A unit of measurement known as the Specific Absorption ra...

Страница 9: ...ust accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage 2 l utilisateur de l appareil doit accepter tout brouillage radioélectrique subi m...

Страница 10: ... utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Veuillez noter que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5250 5350 MHz et 5650 5850 MHz et que ces radars pourraient causer du brouillage et ou des dommages aux dis...

Страница 11: ...trical and electronic products put on the market in European Union EU member countries after August 2005 to mark such products with a crossed out wheeled bin with a black bar symbol If the product s battery or accumulator contains more than the specified values of lead Pb mercury Hg and or cadmium Cd defined in the Battery Directive 2006 66 EC then the chemical symbols for lead Pb mercury Hg and o...

Страница 12: ...uik buiten gebouw over publieke groud over afstand kleiner dan 300m geen registratie bij BIPT IBPT nodig voor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor registratie of licentie kunt u contact opnemen met BIPT Dans le cas d une utilisation privée à l extérieur d un bâtiment au dessus d un espace public aucun enregistrement n est nécessaire pour une distance de ...

Страница 13: ...talia License required for indoor use Use with outdoor installations not allowed È necessaria la concessione ministeriale anche per l uso interno Verificare con i rivenditori la procedura da seguire Nederland License required for outdoor installations Check with reseller for procedure to follow Licentie verplicht voor gebruik met buitenantennes Neem contact op met verkoper voor juiste procedure Eu...

Страница 14: ...cal technical support staff responsible for the wireless network to ensure the Access Point device s are properly configured for European Community operation Taiwan The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations Low power radio frequency electric machinery shall resist against interference from l...

Страница 15: ...o avoid the band of mobile object identification systems The indication shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified...

Страница 16: ...cal Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan Copyright This guide is copyrighted by Toshiba America Information Systems Inc with all rights reserved Under the copyright laws this guide cannot be reproduced in any form without ...

Страница 17: ... AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR...

Страница 18: ...arks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Outlook Windows and Windows Media are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries microSD is a trademark or registered trademark of SD 3C LLC in the United States other countries or both Wi Fi is a registered trademark of the Wi Fi All...

Страница 19: ...efficient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit toshiba com recycle Reuse Donation Recycling Functional devices can be donated to a local c...

Страница 20: ...r device s features and specifications 29 Documentation 29 Service options 29 Precautions 30 File management tips 31 Chapter 1 Getting Started 32 Selecting a place to work 32 Features and components 33 Front 33 Back 34 Left side 34 Right side 35 Top 35 Bottom 35 Setting up your device 36 Adding memory 36 ...

Страница 21: ...covery drive 43 Restoring from a recovery drive 45 Reset your PC 46 Connecting an external device 48 Using external display devices 48 Selecting video cables 48 Connecting an HDMI compatible television or display device 49 Directing the display output 49 Adjusting the quality of the external display 50 Customizing your device s settings 50 Caring for your device 51 Cleaning the device 51 Moving th...

Страница 22: ...ttery 66 Safety precautions 67 Maintaining your battery 67 Disposing of your device 67 Traveling tips 68 Chapter 4 Exploring Your device s Features 69 Exploring the desktop 69 Finding your way around the desktop 70 Windows Store 74 Setting up for communications 74 Connecting your device to a network 75 Exploring audio features 76 Recording sounds 76 Using external speakers or headphones 77 Using t...

Страница 23: ...Camera driver 98 Perform a system restore 99 Check for problems with third party applications 100 System Recovery 100 Sound help 100 Use the Sound troubleshooter 100 Check and set default speakers 101 Uninstall the audio driver 102 Download the latest sound driver 103 Perform a system restore 103 Printer problems 104 Wireless networking problems 105 Connecting to the Internet 106 Using a wireless ...

Страница 24: ... determine the correct drivers to download 111 Develop good computing habits 112 Data and system configuration backup in the Windows operating system 113 Additional help 117 If you need further assistance 117 Contacting Toshiba 117 Other Toshiba Internet Web sites 118 Toshiba s worldwide offices 118 Appendix A Power Cord Cable Connectors 120 Glossary 121 Index 135 ...

Страница 25: ...ble operating environment and optimum system performance for both AC power and battery modes To conserve energy your device s power management features have been pre configured to activate the display Sleep mode after no later than 15 minutes of inactivity the system Sleep mode is activated after no later than 30 minutes of user inactivity We recommend that you leave these and other energy saving ...

Страница 26: ...uires its device component suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this device may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT ...

Страница 27: ...the accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your device or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the device ...

Страница 28: ...in death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons high...

Страница 29: ...on Your device comes with the following documentation An electronic version of the User s Guide this document A Quick Start document Warranty information It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standard li...

Страница 30: ...ossibly causing hearing damage and improper use and handling of batteries could result in possible injury Never place a heavy object on the device and be careful not to drop a heavy object onto the device It could damage the device or cause system failure Turning off the device while it is reading from or writing to flash media may damage the flash media Keep the device and disks away from objects...

Страница 31: ...ry is lost To help avoid data loss save your work to Internal Storage or network storage Your work data will remain in internal storage to be called up when you need it As long as the internal storage remains healthy your data is relatively safe However on occasion hardware failures do happen If you experience a hardware failure your data could be lost As an extra step to help avoid data loss back...

Страница 32: ...ety instruction information on the Quick Start document that shipped with your device carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury property damage or damage the device Selecting a place to work Your device is portable and designed to be used in a variety of circumstances and lo...

Страница 33: ...in this document Front Sample Illustration Front view Internal microphones Allows you to record sounds using the device s internal microphones You can listen to audio files using the built in speakers headphones or external speakers Front Web Camera Allows you to take still photos or record videos For more information see Using the Web Camera on page 78 Front Web Camera Display Internal microphone...

Страница 34: ...on Allows you to launch the Start menu For more information refer to Help Support or see Finding your way around the desktop on page 70 microSD slot Supports the use of microSD SD media For more information see Using the microSD Card slot on page 78 Headphone Microphone jack Allows you to listen to or record sounds onto your device For more information see Using external speakers or headphones on ...

Страница 35: ...p view Volume control button Allows you to increase decrease the volume Power button Turns the device on and off Press and hold the button for several seconds to turn the device ON OFF Press the button quickly to wake the device from Sleep mode or to place it into Sleep mode For more information see To Shut down your device on page 40 Bottom Sample Illustration Bottom view Keyboard dock connector ...

Страница 36: ...g to a power source on page 36 Please handle your device carefully to avoid scratching or damaging the surface Adding memory Toshiba will not be responsible for any product damage data loss service or part replacement made necessary by improper installation of a memory module Connecting to a power source Your device requires power to operate Use the Micro USB AC adaptor to connect the device to a ...

Страница 37: ...damage to the device Use of an incompatible Micro USB AC adaptor could cause fire or damage to the device possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor California Prop 65 Warning This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash...

Страница 38: ...e time may vary depending on the applications power management settings and features used Using the device for the first time The device is now ready for you to turn it on and begin using it see Exploring Your device s Features on page 69 Turning on the power To turn on the device 1 Make sure any external devices such as the Micro USB AC adaptor if you plan to use AC power rather than battery powe...

Страница 39: ...Start button in the lower left corner of the Desktop or press the Windows button on the side of your device to open the Start menu Here you can perform various commands including basic tasks like turning off the power and advanced PC settings To locate your Windows button please refer to your Quick Start document Sample Image Start menu You can use the Start menu button to Change the Current User ...

Страница 40: ... in the requested information and complete the registration process Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty To register online an Internet connection is required To Shut down your device 1 The quickest way to Shut down your device is to press hold the Power button on the side of the device The Slide to shut down your PC scr...

Страница 41: ... Sample Image Shut down 3 Touch the Shut down option in the pop up window The device closes all open applications shuts down the operating system and then turns off To perform a Full Shutdown 1 In the Search field type SHUTDOWN S T OO 2 Click or touch the SHUTDOWN S T OO option in the results list The device closes all open applications shuts down the operating system and then turns off To Restart...

Страница 42: ...lost Be sure to save your work first 2 Touch the Power icon in the Start menu Sample Image Sleep 3 Touch the Sleep option Sleep mode saves the current state of the device to memory so that when you restart the device you can continue working from where you left off Adding optional external devices Before adding external devices Toshiba recommends setting up your software See Initial setup on page ...

Страница 43: ...mended that you create a recovery drive before using your system for the first time See Creating a recovery drive on page 43 and Restoring from a recovery drive on page 45 Creating a recovery drive During the recovery process your device must be connected to an external power source via the Micro USB AC adaptor It is strongly recommended that you create a recovery drive USB flash If the recovery f...

Страница 44: ... flash drive and can be restored from this drive Any files that you created are not backed up on the recovery drive You will need to separately back up the files you created for more information see Backing up your work on page 57 To create a recovery drive 1 Connect a USB flash drive to your device 2 In the Search field type Recovery drive 3 Touch Create a recovery drive A message may appear aski...

Страница 45: ...covery see Backing up your work on page 57 During the recovery process your device must be connected to an external power source via the Micro USB AC adaptor If you have created a recovery drive for your system you can restore your system from this drive if necessary For example if your original internal storage drive fails you can restore your system to a new internal storage drive from your reco...

Страница 46: ...screen instructions to complete the recovery process Reset your PC The Reset process allows you to choose to keep your files or remove them and then reinstall Windows During the Reset process your device must be connected to an external power source via the Micro USB AC adaptor 1 Touch the Start button in the lower left corner of the Desktop or press the Windows button The Start menu opens 2 Touch...

Страница 47: ...y window 5 Touch the Get started button Sample Image Choose an option window 6 In the Choose an option window select one of the following options Keep my files Removes apps and settings but keeps your personal files Remove everything Removes all of your personal files apps and settings ...

Страница 48: ...cable 4 Turn on the external device if applicable Your device may automatically detect the external device Using external display devices Your device comes with a built in display but you can also connect an HDMI compatible television or external display device via the Micro HDMI Out port To locate your Micro HDMI Out port please refer to your Quick Start document Sample Illustration Video port Se...

Страница 49: ...ay device for more information Your device should automatically detect the external display device Directing the display output Once you have connected an external display device you can choose to use the internal display only or the external device only Some modes are only available with the appropriate device attached and turned On 1 Touch the Action Center icon in the Notification area 2 In the...

Страница 50: ...tion steps Customizing your device s settings You can go into your device settings to make adjustments to your device to suit your needs 1 Touch the Start button in the lower left corner of the Desktop or press the Windows button The Start menu opens 2 Touch Settings in the Start menu and then choose a category you wish to change Refer to your operating system documentation or Help and Support for...

Страница 51: ...leaning the device Keep liquids including cleaning fluid out of the device s keyboard speaker and other openings Never spray cleaner directly onto the device and or display Never use harsh or caustic chemical products to clean the device To keep your device clean gently wipe the display panel tablet and exterior case with a lightly dampened cloth Moving the device Before moving your device even ac...

Страница 52: ...l storage drive If the network you are using goes down and you must restart your device to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 56 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset i...

Страница 53: ...e Scan all new files for viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the device if a drive is active Turning off the device while it is reading from or writing to a disk may damage the disk the drive or both The Windows operating sy...

Страница 54: ...ithout lifting your finger move the item until you reach the target position For example drag items on any app screen to reposition them Swipe or slide To swipe or slide quickly move your finger across the surface of the screen without pausing For example swipe your finger to the left from the right edge of the screen to display the current Notifications Double tap Tap quickly twice to zoom in For...

Страница 55: ...nds You can also close an app by dragging it to the bottom of the screen Mouse properties Mouse properties allow you to change your pointing device or mouse settings To access Mouse properties 1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows button The Start menu opens 2 Click or touch Settings in the Start menu 3 Click or touch Devices The Devices win...

Страница 56: ...er Touch the Back icon to return to the Most used list You may also enter your search in the Search field Sample Image Searching for apps For more information see Using the Start menu on page 39 and Start button on page 71 Saving your work Before you turn off the device using the Shut down command save your work on the internal storage drive external media or flash media This is one of the most im...

Страница 57: ...rage drive Also see Backing up your data or your entire device with the Windows operating system on page 115 HINT Backing up all the files on your internal storage drive may take a considerable amount of time and multiple CDs DVDs You may prefer to use a high capacity file recovery system such as an external hard drive Toshiba s online resources Toshiba maintains a number of online sites to which ...

Страница 58: ... a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your device to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Running the device on battery power The device contains a Lithium Ion Li Ion battery that provides power...

Страница 59: ...at maximum capacity and will need to be replaced This is normal for all batteries To ensure that the battery maintains its maximum capacity operate the device on battery power at least once a month The Lithium Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time However for better accuracy of the battery meter it is helpful to fully discharge the bat...

Страница 60: ...ng environment and optimum system performance for both AC power and battery modes Changes to these settings may result in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configuration For assistance with setup changes contact Toshiba s Customer Support Center Charging the battery If the device is l...

Страница 61: ...e The battery may not start charging immediately under the following conditions A battery is extremely hot or cold To ensure that the battery charges to its full capacity wait until it reaches room temperature 50 to 80 degrees Fahrenheit 10 to 26 degrees Celsius The battery is almost completely discharged Leave the power connected and the battery should begin charging after a few minutes HINT Once...

Страница 62: ...for 24 hours It is seldom necessary to charge the RTC battery because it charges while the device is on If the RTC battery is low the real time clock and calendar may display the incorrect time and date or stop working When the RTC battery is completely discharged a warning prompts you to reset the real time clock The device can be used while the RTC battery is being charged although the charging ...

Страница 63: ... the Micro USB AC adaptor See Connecting to a power source on page 36 Save your work and turn off the device If you do not manage to do either of these things before the battery completely runs out of power the device automatically enters a power saving state and turns itself off so that when you turn on the power again after connecting the Micro USB AC adaptor you can continue where you left off ...

Страница 64: ...er How long a fully charged battery lasts when you are using the device depends on a number of factors such as How the device is configured How much you use the internal storage drive optional external writable optical disc drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the o...

Страница 65: ... system performance You may also set individual power saving options to suit your own needs The following sections describe how to choose a Power Plan and discuss each power saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 Touch the Battery icon in the notification area 2 Touch Power sleep settings 3 Touch Additional powe...

Страница 66: ...Touch OK to save the plan changes you have performed Changing the device battery The device s battery is not accessible by the user When your battery has run out of power plug in the Micro USB AC adaptor If you find that a new battery is needed contact the location where you purchased the device for more information on replacing the battery Toshiba will not be responsible for any product damage da...

Страница 67: ...or device failure including but not limited to the loss of data Maintaining your battery Fully discharging your battery will allow better accuracy of the battery meter To fully discharge your battery periodically disconnect the device from a power source and operate it on battery power until the battery fully discharges Disposing of your device Never attempt to dispose of a device by burning or by...

Страница 68: ...cases for the device They all provide plenty of extra space for manuals power cords and compact discs Contact your authorized Toshiba representative for more information or visit Toshiba s Web site at accessories toshiba com TECHNICAL NOTE When traveling by air you may be required to pass your device through airport security equipment The X ray equipment will not harm your device Before using your...

Страница 69: ... You can use its features to start applications find documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system ...

Страница 70: ...e Notification area and then Tablet mode Icons An icon represents a folder file or program that can be quickly activated by touching the icon You can create a new desktop icon for any folder file or program by dragging the element s icon from its location in a window to the desktop area You may see various icons displayed on your system desktop for example Recycle Bin Holds files you have deleted ...

Страница 71: ...the Recycle Bin For more information on the Recycle Bin see Windows online Help Touch hold an icon to display a pop up description of the file contents appears Your desktop may contain other icons depending on your configuration See Windows online Help for more specific information on each icon and how to use it Start button When a procedure in this User s Guide instructs you to touch the Start bu...

Страница 72: ...ntly open windows and desktops so that they are visible at one time and allows you to manage multiple desktops Adding desktops After touching the Task view icon you can add close or switch between desktops Touch a desktop thumbnail at the bottom of the screen to select it When you touch hold a desktop thumbnail an X appears allowing you to close that desktop Touch the New desktop icon to add a new...

Страница 73: ...hat run continuously in the background and displays notifications To learn more about each task touch hold the icon and a short description of the task appears Typical tasks in the notification area are Current time Power usage mode network connectivity status and speaker volume To activate a specific task touch the appropriate notification area icon Notifications There are many types of notificat...

Страница 74: ...ch the Windows Store icon in the taskbar In the Windows Store you can search for and browse thousands of apps all grouped into easy to find categories Setting up for communications To connect to the Internet you need A browser or communications program An Internet Service Provider ISP or online service if you plan to use the Internet A way to connect to the ISP for example Wi Fi broadband connecti...

Страница 75: ...Enter the network security key if applicable 9 Touch Close to save the changes and close the window Your device should then be connected To enable disable the wireless antenna use the Airplane mode switch located under Networks see Setting up for communications on page 74 For help with common Wi Fi networking problems see Wireless networking problems on page 105 Connecting your device to a network...

Страница 76: ...icrophone You can listen to sound files or audio CDs using the built in speakers headphones or external speakers Recording sounds You may record sounds using the device s internal microphone s available on certain models or by connecting an optional external microphone Using a microphone To locate your headphone microphone jack please refer to your Quick Start document 1 If you want to use an exte...

Страница 77: ...uipped with a full stereo sound system with internal speakers Instead of using the internal speakers you can connect headphones or a pair of external stereo speakers TECHNICAL NOTE When using amplified speakers use speakers that require an external power source Other types of speakers will be inadequate to produce sound from the device To play back sound files through external speakers or headphon...

Страница 78: ...deo messages may vary To access the Web Camera In the Search field type Camera and then touch the Camera icon Using the microSD Card slot The microSD Card slot supports the use of a microSD Card This medium can be used with a variety of digital products Digital music players smartphones digital cameras digital video camcorders etc Do not use the Copy Disk function for this type of media To copy da...

Страница 79: ... media 1 Prepare the card for removal by touching the Show hidden icons button if necessary in the notification area and then selecting the Safely Remove Hardware and Eject Media icon 2 Touch the item you would like to eject If the system is unable to prepare the media for safe removal a message will tell you to try again later If the media can be removed now the system displays Safe to Remove Har...

Страница 80: ...sp the card and pull it straight out Sample Illustration Removing memory media Do not remove memory media while data is being written or read Even when the Windows message copying disappears writing to the media might still be in progress and your data could be destroyed ...

Страница 81: ...onal options or change default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system The utilities described in this chapter may only be available with an optional external keyboard attached Supervisor password User password System Settings Service...

Страница 82: ...ce When setting up passwords keep the following in mind The supervisor password must be set before the user password or the user password must be deleted and then re entered after the supervisor password is set The user password can be set up under the supervisor password Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Setting a s...

Страница 83: ... verify 6 Click or touch Set Under User Policy this option may or may not ask for password verification 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting you...

Страница 84: ...ation pop up screen appears 6 Click or touch Delete 7 Enter the password and then click or touch Verify 8 Click or touch OK to exit Using a user password A user password provides power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not re...

Страница 85: ... 5 Enter your password and then enter it again to verify 6 Click or touch Set 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously stored passwo...

Страница 86: ...Password Utility 2 Click or touch Password Utility A pop up screen appears asking for a password 3 Enter your password and then click or touch Verify 4 Click or touch Delete An authority verification pop up screen appears 5 Click or touch Delete 6 Enter the password and then click or touch Verify 7 Click or touch OK to exit ...

Страница 87: ...arch field type System Settings 2 Click or touch System Settings The System Settings screen appears Sample Image System Settings screen General tab options The System Settings screen may have the following tabs General Allows you to view the current BIOS version or change certain settings back to their default values Function Key Allows you to set options for the Function key ...

Страница 88: ... or other information is available for your device The Service Station will alert you when updates are available and you can then choose to install the updates if you wish or you can follow the instructions below to open the Service Station 1 In the Search field type Service Station 2 Touch Service Station The Service Station screen appears 3 Follow the on screen instructions ...

Страница 89: ...counter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding If you are working in a program that suddenly freezes chances are the program has stopped responding You can exit the program without shutting down the operating system or closing other programs To cl...

Страница 90: ...h as a lamp The device displays the WARNING RESUME FAILURE Windows Error Recovery Windows did not shut down successfully message To continue select the appropriate option if prompted This can happen if the device was put into Sleep mode and the battery has discharged If you performed a shutdown before this message was displayed a program or driver may have prevented Windows from shutting down Data...

Страница 91: ...some way such as installing a new program or adding a device If you experience any of these problems use the options in the Startup menu to fix the problem Using Startup options to fix problems If the operating system fails to start properly you may need to troubleshoot the Operating System and or its settings There are several options to choose from depending on the severity of the problem and yo...

Страница 92: ...stem Image Recovery Windows will Recover the Operating system using a specific image provided by the user Startup Repair This feature automates the repair process The Operating System will automatically look for problems and repair them if possible Command Prompt The command prompt is a very powerful tool for advanced users Startup Settings In previous Operating Systems the majority of the options...

Страница 93: ...to fail Choose this option only if Windows is stuck in a loop where it fails attempts to restart and fails again repeatedly Internet problems My Internet connection is very slow Many factors contribute to the speed with which you can surf the Internet They include network speed network conditions time of day when everyone else is surfing your access can be slow and popularity of the sites you are ...

Страница 94: ...completely discharged it will not begin charging immediately Leave the Micro USB AC adaptor connected wait 20 minutes and see if the battery is charging The battery appears not to power the device for as long as it usually does If you frequently repeat shallow charge and discharge the battery meter may become inaccurate Let the battery discharge completely then try charging it again Check the powe...

Страница 95: ... before checking the display output settings If you are using an external monitor Check that the monitor is turned on Check that the monitor s power cord cable is firmly plugged into a working power outlet Check that the cable connecting the external monitor to the device is firmly attached Try adjusting the contrast and brightness controls on the external monitor Check the display priority as des...

Страница 96: ... external display device does not work Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher Devices that do not support this resolution will only work in Internal External mode and not simultaneous mode Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector erro...

Страница 97: ... you do not need to scan the drive for errors you can scan by touching Scan drive Error checking tests and repairs the storage drive Your hard disk seems very slow If you have been using your device for a long time your files may have become fragmented Run Disk Defragmenter To do this 1 In the Search field type Defragment 2 Touch Defragment and Optimize your Drives 3 From the Optimize Drives menu ...

Страница 98: ... may fix the problem After each step test the Web Camera If it works stop troubleshooting If you do not wish to go through each troubleshooting step you may skip to Perform a system restore on page 99 Testing your internal Web Camera 1 In the Search field type Camera 2 Touch the Camera application If the Camera application is not available you can download the Camera application from the Windows s...

Страница 99: ...rm a system restore to a period in time at which the Web Camera was working properly If no restore points have been previously created then this method will not work see Saving system configuration with restore points on page 113 1 In the Search field type Create a restore point 2 Touch Create a restore point 3 Select the System Restore button on the System protection tab 4 Select Recommended Rest...

Страница 100: ...se of the problem Note that doing a system recovery will return the device to its default conditions completely wiping all data personal documents installed application and everything else To access system recovery options 1 In the Search field type recovery options 2 Touch Recovery Options 3 Select the recovery option of your choice and then read and follow the on screen prompts and warnings For ...

Страница 101: ...uch the Configure button Sample Image Speaker Setup window 7 Touch Stereo in the Audio channels box If Stereo is not available select any other available option 8 Click the Test button to send sound to each speaker or click an individual speaker to send sound to it 9 If sound is heard correctly from each speaker your speaker setup is complete 10 If no sound is heard from all or one of the speakers...

Страница 102: ...ideo and game controllers 4 Touch Sound Audio driver and select Uninstall Do NOT select the Delete the driver software for this device box Take note of the audio driver name s in the event you may need to manually download the audio driver from support toshiba com drivers Sample Image Audio driver uninstall window 5 After the driver uninstalls restart your device see To Restart your device on page...

Страница 103: ...er name s in order to locate the proper driver on the Toshiba support Web site Drivers Software page 4 Install the desired Audio driver 5 Restart your device see To Restart your device on page 41 Perform a system restore You can perform a system restore to a period in time at which the sound system was working properly If no restore points have been previously created then this method will not wor...

Страница 104: ...in the instructions that came with the printer You may have connected the printer while the device is on Disable Sleep mode turn off the device and turn off the printer Turn the printer back on make sure it is online and then turn the device back on Try printing another file For example you could create and attempt to print a short test file using Notepad If a Notepad file prints correctly the pro...

Страница 105: ... another device is on the same network verify that it has network access and can connect to the Internet If for example the other computer cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifier SSID or network name is correct i e that it matches the SSID assigned to the access point you are attempting to connect throug...

Страница 106: ...or an account with an ISP just as you do for telephone service or utilities ISPs are usually phone companies for a DSL or fiber optic connection or TV providers for a cable or satellite connection Hardware For a broadband connection such as DSL fiber optic or cable you may need a broadband modem This might be included as part of the start up hardware from your ISP when you sign up for a broadband ...

Страница 107: ...nds then plug the modem and the router back in The network connection is set to wireless and you are connected to a wireless access point Check with your ISP for network difficulties The network connection is set to wireless and you are connected to a wireless access point but have no Internet connectivity Check with your ISP for network difficulties The network connection is set to wireless and y...

Страница 108: ...n the taskbar for signal strength Uninstall the network adapter driver You can Uninstall the network adapter driver to allow Windows to automatically reinstall the driver 1 In the Search field type Device Manager 2 Touch the Device Manager application 3 In the Device Manager touch Network Adapters 4 Touch the device that has Wireless in the name and select Uninstall Do NOT select the Delete the dr...

Страница 109: ...less network is not detected you can check that the hardware in the device is working correctly by using the PING command to verify that the network adapter and TCP IP is working properly This can be done by performing the following steps 1 Open the command prompt by Long pressing the Start button then selecting Command Prompt Admin in the pop up window 2 At the command prompt type ping 127 0 0 1 ...

Страница 110: ...einstalling the protocols 2 Restart your device and try connecting to your home network and Internet again If the device still does not detect a wireless network the driver for the network adapter may need to be removed and reinstalled During this process the network adapter will be removed Windows will go through a hardware detection process and the driver will be reinstalled automatically Downlo...

Страница 111: ...r search to specify the type of driver needed 4 Download and install the most recent drivers 5 Follow the on screen instructions 6 Restart your device see To Restart your device on page 41 How to determine the correct drivers to download When downloading or updating drivers it is important to choose the correct driver that will work properly for the specific device in or connected to your device O...

Страница 112: ...river to find the latest driver from that vendor Develop good computing habits Save your work frequently You can never predict when your device will lock forcing you to close a program and lose unsaved changes Many software programs build in an automatic backup but you should not rely solely on this feature Save your work See Computing tips on page 52 for instructions On a regular basis back up th...

Страница 113: ...nformation that may come with the programs and devices you purchase Your local computer store or book store sells a variety of self help books you can use to supplement the information in the manuals Data and system configuration backup in the Windows operating system The Windows operating system offers some easy to use features for backing up your Windows settings and your data documents and othe...

Страница 114: ...hat is descriptive enough to be easily understood in the future such as Before installing Brand X Accounting app Then touch Create The Windows operating system creates the restore point automatically stamps it with the current date and time and displays a message that the restore point was successfully created 7 Touch Close Then at a later time you can re establish your Windows configuration using...

Страница 115: ...internal storage drive Since problems with either hardware or software can make the data inaccessible or even destroy it the next most valuable component of your device may be a recent backup of your data Fortunately the Windows operating system offers a convenient way to back up your device or just your important files to a flash drive or external hard drives An external hard drive is recommended...

Страница 116: ...ws operating system on page 115 Have your back up media on hand in case you need any files from them Do not guess follow directions carefully It is often necessary to run an installation utility first before connecting a new hardware item to the device If that hardware device is connected first it may be very difficult to complete the installation successfully Always carefully follow the installat...

Страница 117: ...ant to investigate all sources Review the troubleshooting information for your operating system If the problem occurs while you are running a application consult the application s documentation for troubleshooting suggestions Contact the software company s technical support group for their assistance Consult the dealer from whom you purchased your device and or application Your dealer is your best...

Страница 118: ...s Australia Toshiba Australia Pty Limited 84 92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd 191 McNabb Street Markham Ontario L3R 8H2 Canada France Toshiba Systèmes France S A 7 Rue Ampère B P 131 92800 Puteaux Cédex France Germany Toshiba Europe GmbH Leibnizstraße 2 D 93055 Regensburg Germany Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 10 20041 ...

Страница 119: ...Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba Information Systems U K Ltd Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL United Kingdom United States Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States The Rest of Europe Toshiba Europe I E GmbH Hammfeld...

Страница 120: ...the correct power supply for the country of purchase This appendix shows the shapes of the typical Micro USB AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Страница 121: ...C Alternating Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System ...

Страница 122: ...er Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second PC Personal Computer RAM Random Access Memory RGB Red Green Blue light monitor RFI Radio Frequenc...

Страница 123: ...ible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connector An intelligent adapter one that is capable of doing some processing may also be called a controller Alternating Current AC The type of power usually ...

Страница 124: ...re used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot priority startup sequence The order in which the computer accesses its intern...

Страница 125: ...h as a paragraph break in a word processing program A character occupies one byte of computer storage chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To press and release the pointing device s primary button without moving the pointing device In the Windows operating s...

Страница 126: ...may be external outside the computer s case or internal inside the computer s case Printers disk drives and modems are examples of devices device driver A program called a driver that permits a computer to communicate with a device dialog box An on screen window displayed by the operating system or a program giving a direction or requesting input from the user Direct Current DC The type of power u...

Страница 127: ...r through a modem or network 2 To send font data from the computer to a printer See also upload drag To hold down the mouse button while moving the pointer to drag a selected object In the Windows operating system this refers to the left mouse button unless otherwise stated driver See device driver DVD An individual digital versatile or video disc See also DVD ROM DVD ROM Digital Versatile or Vide...

Страница 128: ...isk A folder is symbolized on screen by a graphical image icon of a file folder A folder can contain files and other folders format verb To prepare a blank disk for use with the computer s operating system Formatting creates a structure on the disk so the operating system can write information to the disk or read information from it frontside bus The primary pathway bus between the CPU and the com...

Страница 129: ...y other line of pixels is refreshed Interlaced monitors take two passes to create a complete screen image Compare non interlaced internal device See device Internet The decentralized world wide network of computers that provides electronic mail the World Wide Web and other services See also World Wide Web K keyboard shortcut A key or combination of keys that you use to perform a task instead of us...

Страница 130: ...disk into memory for processing local area network See LAN logical drive A section of a disk that is recognized by the operating system as a separate disk drive A system s logical drives may differ from its physical drives For example a single hard disk drive may be partitioned into two or more logical drives M memory Typically refers to the computer s main memory where programs are run and data i...

Страница 131: ...company network or the Internet operating system A set of programs that controls how the computer works Examples of operating systems are the Windows Vista Windows 7 and Windows 8 operating systems optical disc drive A drive which reads plastic coated discs on which information is recorded digitally and uses a laser to read data music or videos P password A unique string of characters entered by a...

Страница 132: ...ication utility properties The attributes of an object or device For example the properties of a file include the file s type size and creation date R RAM Random Access Memory Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of memory is used for your computer s main memory See also memory Compare R...

Страница 133: ...on capability for content security select To highlight or otherwise specify text data or graphics with the intent to perform some operation on it shortcut See keyboard shortcut Sleep A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again software See prog...

Страница 134: ... computer s USB port and functions as a portable hard drive They are smaller and more durable than an external hard drive because they do not contain any internal moving parts but have less storage capacity See also Universal Serial Bus USB utility A computer program designed to perform a narrowly focused operation or solve a specific problem Utilities are often related to computer system manageme...

Страница 135: ...charger 60 charging 38 60 charging the real time clock RTC 62 conserving power 64 determine remaining power 62 low charge 63 maintaining 67 maximum capacity 59 power management 60 power options 63 real time clock RTC 60 recharge time 59 RTC memory 60 running device on battery power 58 safety precautions 67 setting notifications 63 taking care of 66 BIOS Setup see System Settings 87 button power 38...

Страница 136: ...0 Start button 71 Task view 72 73 device caring for 51 cleaning 51 disposal 67 moving 51 running on battery power 58 safety 68 setting up 36 traveling tips 68 device will not start troubleshooting 90 directing display output 49 display troubleshooting 96 display devices external 48 display external adjusting 50 disposal information 19 disposing of your device 67 documentation 29 downloading driver...

Страница 137: ... USB port 35 Micro USB AC adaptor 36 microphone using 76 microphone jack 34 microSD Card slot using 78 microSD slot 34 monitor problems troubleshooting 95 mouse properties 55 moving the device 51 N network accessing 75 connecting your device 75 networking wireless 74 notification area 73 notifications 73 O online resources Toshiba 57 optional external devices adding 42 P password deleting a superv...

Страница 138: ...ery drive 45 recycle bin icon 70 registering device 40 Restart device 41 restart device 41 restore points troubleshooting 113 running device on battery power 58 S safety disposing of device 67 icons 28 precautions 30 safety precautions battery 67 saving files 56 selecting a place to work 32 power plan options 65 video cables 48 Service Station 88 setting low battery notifications 63 setting up com...

Страница 139: ... computing habits 112 hard disk drive is slow 97 installing hardware software 116 missing files trouble accessing a drive 96 power and battery 94 printer 104 restore points 113 screen does not look correct flickers 95 slow Internet connection 93 sound 100 trouble running programs 98 URL address not found 93 Web Camera 98 Windowsoperatingsystemnot working 91 wireless networking 105 troubleshooting ...

Страница 140: ...splay 50 volume control button 35 W warranty standard limited warranty 29 Web Camera using 78 Web camera Front 33 Web sites 117 Wi Fi wireless networking 74 Windows button 34 Windows operating system desktop 69 troubleshooting 91 Windows Store 74 wireless networking 74 troubleshooting 105 ...

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