21
Troubleshooting
The Problem
Possible Solutions
The TV cannot
connect to your
network or apps.
Make sure the TV has a network connection.
.
·
Run
Network Test
(
HOME
˃
Settings
˃
Support
˃
Self Diagnosis
˃
Network Test
)
)
·
Contact your Internet service provider.
The wireless
network
connection
failed.
·
Make sure your wireless modem/router is on
and connected to the Internet.
The wireless
network signal is
too weak.
·
Position your wireless router, modem router,
or access point in a central location. Avoid
putting it in a corner.
Internet Problem
When the TV has difficulties connecting to the Internet, these steps
may help resolve the problem.
Network Test
HOME
˃
Settings
˃ Support ˃ Self Diagnosis ˃
Network Test
If the TV network is connected, the screen will display
Connected
successfully
.
The Problem
Possible Solutions
Schedule
Recording
cannot be used.
·
Check if there is a USB device connected to
the TV.
·
Recording will automatically stop if the signal
becomes too weak.
·
Check the free space on the USB device.
The function will not work if there isn’t
enough storage space on the USB device.
Recording/Timeshift Function Isn’t Working
When Timeshift or Schedule recording aren’t working, these steps
may help resolve the problem.
NOTE
·
The Recording/Timeshift functions are only applicable in certain
models.
The Problem
Possible Solutions
I have connected
an external
source to my
TV but I get no
picture and/or
sound.
·
Check the correct connection on the external
source and the input connection on the TV.
·
Make sure you have made the correct
selection for the input mode for the incoming
signal.
Sound and
picture distorted
or appear wavy.
·
Some electrical appliances may affect TV
set. If you turn off the appliance and the
interference goes away, then move it further
away from TV.
·
Insert the power plug of the TV set into
another power outlet.
Sound and
picture is blurry
or cuts out
momentarily.
·
If you use an external antenna, check the
direction, position and connection of the
antenna.
·
Adjust the direction of your antenna or reset
or fine tune the channel.
The Problem
Possible Solutions
Some files can't
be played.
·
This problem may occur with high-bitrate
files. Most files can be played back, but you
might experience problems with high-bitrate
files.
My File Won’t Play
When files aren’t playing, this may help resolve the problem.
The Problem
Possible Solutions
The TV is hot.
·
Watching TV for an extended period of time
causes the panel to generate heat. The
heat from the panel is dissipated through
internal vents running along the top of the
TV. However, after extended use, you may
feel hot when touch it. This heat, however,
is not a defect and does not affect the TV’s
functionality.
The TV smells of
plastic.
·
This smell is normal and will dissipate over
time.
T h e p l a s t i c
cabinet makes a
“clicking” type of
sound.
·
The ‘click’ sound can be caused when the
temperature of the television changes. This
change causes the television cabinet to
expand or contract, which makes the sound.
This is normal and the TV is OK.
Other Issues
Use these procedures to resolve other issues that may occur.
