Intr
oduction
Connecting
y
our T
V
Using the
Remote Contr
ol
Setting up
y
our T
V
Using the T
V’s
F
eatur
es
Appendix
Index
50
Troubleshooting
(continued from previous page)
Problem
Solution
Sound problems
• Check the antenna/cable connections (pages 7–13).
• The station may have broadcast difficulties. Try another channel.
• The sound may be muted. Press VOLUME.
• If you hear no sound, try setting set the MTS feature to STR mode (page 42).
• Make sure the SPEAKERS function in the AUDIO menu is set correctly (page 45).
• If you are not receiving a second audio program from a known SAP source, make sure
the MTS feature is set to SAP mode (page 42).
• If you hear audio that seems “incorrect” for the program you are watching (such as music
or a foreign language), the SAP mode may be on. Set the MTS feature to STR mode
(page 42).
• If the PIP window is not open, the PIP AUDIO OUT terminals will not output a signal
(page 13).
• When using an external audio amplifier, if you set AUDIO OUT to VARIABLE, the volume
of both the TV and amplifier must be set above 0 (zero) or you will not hear any sound
(pages 12 and 46).
• When recording to a second VCR, set AUDIO OUT to FIXED (pages 11 and 46).
• The TV’s volume buttons will not control CENTER CHANNEL input; however, the MUTE
function will mute CENTER CHANNEL input (page 13).
• If you are using an A/V receiver, to adjust the volume of the center channel speakers, use
the center level control on the A/V receiver (page 13).
Remote control problems
• Make sure the remote control is set to the correct device mode (page 14).
• Remove all obstructions between the remote control and the TV.
• The remote control batteries may be dead. Replace the batteries (page 14).
• Your TV remote control may not operate certain features on your external device. Refer to
the owner’s manuals for your other devices to determine their available features. If your
TV remote control does not operate a specific feature on another device, use the remote
control that came with the device (page 14).
Channel tuning problems
• Make sure the remote control is set to the correct device mode (page 14).
• Make sure the TV/CABLE setting corresponds with the signal source (antenna/cable)
(page 23).
• The channel may have been erased from the channel memory by the ADD/ERASE
feature. Add the channel to the channel memory (page 24).
• The channel may be blocked by the BLOCK CHANNEL feature. Unblock the channel
(page 39).
• The INFO (channel preview) feature does not work when ColorStream is the active signal
source (page 24).
Closed caption problems
• If the program or video you selected is not closed-captioned, no captions will display
on-screen (page 34).
• If text is not available, a black rectangle may appear on-screen. If this happens, turn off
the closed caption feature (page 34).
• A closed caption signal may not display correctly in the following situations: a) when a
videotape has been dubbed; b) when the signal reception is weak; or c) when the signal
reception is nonstandard (page 34).
V-Chip problems
• If you forget your PIN code: While the PIN code entering screen is displayed, press
RECALL four times within 5 seconds. The PIN code you stored will be reset (page 35).
• Setting the BLOCK TV NONE RATING to “Y” (blocked) may block reception of
emergency broadcasts. The menu will display the note “Enabling this option may block
emergency messages” to warn you of this possibility (page 38).
• A program or channel you set up as blocked in the V-CHIP CONTROL menu (page 35)
may not always display as blocked during INFO channel scanning. When blocked
properly, the program will appear as a black window with an “X” under the channel
number (page 24).
• The V-Chip feature is only available for the U.S. V-Chip system. The Canadian V-Chip
system (“Puce-V”) is not supported (page 35).
