20
Troubleshooting
Self Diagnosis
If the T V does not operate as usual or appears to be faulty
please read carefully this section. Many operational issues can
be resolved by users.
It is also advisable to unplug the TV from the AC socket on the
wall for 60 seconds or more, then reconnect and start again.
This simple procedure helps in restoring stable conditions for
electric circuits and firmware of the unit.
Please contact Manufacturer Customer Care if the problem is
unresolved or you have other concerns.
SYMPTOMS
POSSIBLE SOLUTIONS
No sound or picture.
·
Check if the power cord is plugged into a
powered AC outlet.
·
Check to see if the LED light is on or not. If it
is, then the TV is receiving power.
I have connected
an external source
to my TV and I get
no picture and/or
sound.
·
Check for the correct output connection on
the external source and for the correct input
connection on the TV.
·
Make sure you have made the correct
selection for the input mode for the
incoming signal.
When I turn on my
television, there is
a few second delay
before the picture
appears. Is this
normal?
Yes, this is normal. That is the TV searching for
previous setting information and initializing the
TV.
Picture is normal, but
no sound.
·
Check the volume settings.
·
Check if the TV is muted.
Sound but no picture
or black and white
picture.
·
If black and white picture first unplug TV
from AC outlet and re-plug after 60 seconds.
·
Check that the Color is set to 50 or higher.
·
Try different TV channels.
Sound and picture
distorted or appear
wavy.
·
An electrical appliance may be affecting TV
set. Turn off any appliances, if interference
goes away, move appliance farther away
from TV.
·
Insert the power plug of the TV set into
another power outlet.
Sound and picture
is blurry or cuts out
momentarily.
·
If using an external antenna, check the
direction, position and connection of the
antenna.
·
Adjust the direction of your antenna or reset
or fine tune the channel.
Remote control does
not work.
·
Confirm that TV still has power and is
operational.
·
Change the batteries in the remote control.
·
Check if the batteries are correctly installed.
SYMPTOMS
POSSIBLE SOLUTIONS
Smart Television with
wireless network
capability Wi-Fi fail to
join a local network.
·
Configure the local wireless router or
access point for WPA-PSK security before
attempting to connect the TV to the Wi-Fi
network.
·
Follow instruction in the User Manual of the
television to setup a wireless connection
Horizontal/vertical
stripe on picture or
picture is shaking.
Check if there is interfering source nearby, such
as appliance or electric tool.
The plastic cabinet
makes a “clicking”
type of sound.
"Click" sound can be caused when the
temperature of the television changes. This
change causes the television cabinet to expand
or contract, which makes the sound. This is
normal and the TV is OK.
