25
Deutsch
English
9.2 Warranty process
Compliance with the warranty process described hereinafter is a prerequisite to satisfac-
tion of any warranty claims.
Look for a service location in your vicinity. Under www.torqeedo.com/service-center/
service-standorte, you‘ll find a list of all center locations.
If you send your product to Torqeedo Service Center at Gilching, you will need a transac-
tion number which you may get by phone or by email. Without transaction number, your
shipment will not be accepted there. If you send your product to another service location,
please agree upon with the respective service partner before dispatching it.
In order to ensure smooth processing of warranty cases, please bear in mind the follo-
wing:
• Please attach duly completed warranty certificate to shipment. Blank form is enclosed
with the present manual. Data filled in the warranty certification must comprise infor-
mation such as contact details, details of reclaimed product, serial number and a brief
description of the problem.
• Please enclose proof of purchase with the shipment (receipt, invoice or other receipt).
Proof of purchase must in particular prove purchase itself and purchase date.
In case you should have any questions regarding the warranty process, please feel free to
contact us under coordinates cited on back of the present manual.
