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9. Warranty conditions
9.1 Extent of warranty
Torqeedo GmbH, Friedrichshafener Straße 4a, 82205 Gilching - Germany, guarantees final
purchaser of any Torqeedo product that the latter is free of any material and proces-
sing defects during the period of coverage stated below. Torqeedo will indemnify final
purchaser against any costs of repair of any material or manufacturing defect. This in-
demnification obligation does neither cover incidental costs of a warranty claim nor other
financial disadvantages (e.g. costs for towing, telecommunications, food, accommodati-
on, loss of use, loss of time, etc.).
Warranty for standard products ends two years after delivery of product to final
purchaser. Are excluded from this two-year warranty any products that have been used -
even if only temporarily -for commercial purposes or the purposes of public authorities.
These are covered by a one year warranty. Warranty lapses six months after discovery of
any defect.
It‘s up to Torqeedo to decide whether defective pieces will be repaired or replaced. Distri-
butors and retailers doing reparation works on Torqeedo products are not authorized to
issue any legally binding statement on behalf of Torqeedo.
Warranty covers neither wear parts nor routine maintenance.
Torqeedo is entitled to refuse warranty claims if
• warranty has not duly been submitted (in particular: contacting Torqeedo before sending
back defective products; lack of completely filled-in warranty certificate and proof of
purchase; refer to chapter „Warranty process“),
• the product has not been treated in accordance with the instructions,
• safety, handling and care instructions of the operating manual have been disregarded,
• the object of purchase has been anyhow altered or modified or equipped with parts and/
or accessories which are not expressly included in the equipment approved or recom-
mended by Torqeedo,
• previous maintenance or repair works have not been carried out by companies approved
by Torqeedo or other than original spare parts have been used - unless end user is able to
prove that the fact leading to rejecting warranty claims has not favoured development of
the defect.
In addition to the claims from this warranty, the final user also has legal warranty claims
arising from his/her purchase contract with the respective retailer that are not limited by
the present warranty.
